Damaged phone? No worries, we’ve got you covered. MTN offers easy and convenient access to repair services from manufacturer-approved service centers, all without leaving the comfort of your home or office.
Enjoy peace of mind knowing that your phone is in the hands of experts. Get your phone back to life – explore below!
A. PicknFix is a repair transaction aggregation and management platform for mobile devices.
The service is the evolution of aftersales support by providing customers access to OEM-approved support services right from the comfort of their home/office.
It’s a 100% door-to-door service that offers you convenience and quality aftersales support services delivered by only OEM Authorized Service Centers
A. PicknFix offers only remote solutions and services.
All communication and inquiries are processed fully remotely through the chat features by PicknFix. This feature can be found at the right bottom of the web app.
A. Please be informed that the warranty does not cover a damaged or broken screen, as the warranty only covers manufacturing defects.
Kindly proceed to the web app; choose the non-warranty option and follow the prompt, to enable you to continue with the transaction.
A. A technical flaw arises during the warranty period and stops a device from being fully functional, hence the OEM Authorized Service Center is liable for repairs without charges.
All other defects are not termed manufacturer defects and will require charges from the customers for repair.
A. Transactions once submitted cannot be rolled back or adjusted. To cancel or change a submitted request please email care@mymtnpicknfix.com