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Y’ello Y’Fi (Enterprise) Cloud Contact Center as a Service (CCaaS) BizXtra BizCall

Connectivity Services

BizCall

What is BizCall? What is BizCall?

A. BizCall is a tariff plan for SMEs that displays your business name when you call customers, helping improve trust and recognition.

How does the Business Name Display work? How does the Business Name Display work?

A. Your registered business name pops up as a flash message on the recipient’s phone.

Does the feature cost extra? Does the feature cost extra?

A. No. It is completely free.

Do I need a registered business name? Do I need a registered business name?

A. No CAC document is required, but the name you enter must comply with MTN guidelines.

How long can my business name be? How long can my business name be?

A. Up to 25 characters, including spaces.

Will the name display on any phone? Will the name display on any phone?

A. Yes. It works on smartphones and basic feature phones.

Can my name appear as spam? Can my name appear as spam?

A. No. BizCall reduces spam tagging because your identity is displayed clearly.

What happens if my chosen name violates guidelines? What happens if my chosen name violates guidelines?

A. You will be asked to provide a different, acceptable name.

Will customers be charged when they see my business name? Will customers be charged when they see my business name?

A. No. The receiver pays nothing.

Can I migrate out of BizCall? Can I migrate out of BizCall?

A. Yes. You may move to any other MTN tariff plan.