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Zigi-Chatbot Spelling Bee MTN SKILLS ACADEMY PLUS Next Afrobeats Star (NAS) Mobile Ads FREE 100MB DAILY ALLOWANCE FOR E-LEARNING SITES

General

Zigi-Chatbot

Who is Zigi? Who is Zigi?

A. Zigi is MTN’s AI digital assistant that can answer questions, provide information, and assist customers with product and service activations through chat and real-time voice interactions.

What services can Zigi help me with? What services can Zigi help me with?

A. Zigi can help with:

  • Checking your balance
  • Buying airtime
  • Buying bundles (data bundles, social bundles, and Hynet Flex bundles)
  • Data Usage Management
  • Lifestyle Subscription Management
  • MTN4Me
  • Borrow Airtime and Data
  • Checking NIN status and NIN registration
  • MoMo enquiries
  • General MTN service information and FAQs
In what languages can I engage with Zigi? In what languages can I engage with Zigi?

A. Through chat, Zigi’s chat capability currently supports English, while its voice capability supports English and Nigerian Pidgin.

Can I interact with Zigi using my voice? Can I interact with Zigi using my voice?

A. Yes. You can speak directly with Zigi in real time on the myMTN NG app, so you can get answers, information, and support by voice, in addition to chat, whichever you prefer.

Where can I engage with Zigi? Where can I engage with Zigi?

A. You can engage with Zigi via chat on Telegram, Facebook Messenger, WhatsApp, Web, and the myMTN NG app, or via voice on the myMTN NG app.

Do I need to register to chat with Zigi? Do I need to register to chat with Zigi?

A. No, you do not need to register, you can chat with Zigi as a guest.

However, for purchases, customers would be required to register, and an OTP would be generated for authentication purposes.

Do I need to have an MTN line to chat with Zigi? Do I need to have an MTN line to chat with Zigi?

A. No, non-MTN customers can chat as a guest.

Do I need to have airtime to interact with Zigi? Do I need to have airtime to interact with Zigi?

A. No, you are not required to have airtime to chat or speak with Zigi. However, your phone must be connected to the internet.

Does it cost anything to use Zigi? Does it cost anything to use Zigi?

A. Chatting or speaking with Zigi does not incur any charges beyond your standard internet data cost.

Can I interact with Zigi while roaming? Can I interact with Zigi while roaming?

A. Yes, MTN customers and non-MTN customers can engage with Zigi from anywhere in the world. You can chat or speak with Zigi through supported channels.

Is Zigi available 24/7? Is Zigi available 24/7?

A. Yes. Zigi is available around the clock, so customers can resolve routine enquiries any time, including outside contact centre hours.

How do I find Zigi? How do I find Zigi?

A. You can access Zigi from;