Ugonwa Nwoye

Chief Customer Relations Officer (CCRO)


I lead the team of people working tirelessly to ensure you stay happy and satisfied.

I have a Bachelor’s degree in Electronic Engineering from the University of Nigeria, Nsukka and a Masters  in Business Administration (MBA) from Harvard Business School, Boston, USA.

My years of experience in Strategy and Management Consulting, Oil & Gas and the Telecommunications industry were gleaned from work at Bain & Company Inc. South Africa, Mercer Management Consulting, San Francisco and Schlumberger in their Gabon, Nigeria and Indonesia offices.

I joined the Customer Relations Team of MTN Nigeria in 2003, as a CRM (Loyalty & Affinity) Product & Services Manager and was appointed General Manager, Product & Services in 2008 before assuming my current role in 2014.

When it comes to keeping the customer happy, only one approach really works. The hands-on approach. Every member of the team that I lead understands this and is how we ensure that you continue to experience effective and high quality service.