Tried to recharge your account or activate a data bundle and it failed?

This could be as a result of a bank error or poor network connectivity.

Banks have an automatic reversal system that refunds within 24 hours of the failed transaction.

If your funds are not reversed, please follow the steps below to resolve:

• Send the transaction reference ID, phone number used for the transaction, amount deducted, time & date of the transaction, and a screenshot of the debit alert to any of our contact channels:

– Social media: Facebook, ‘X’ or Instagram, Zigi Chatbot via WhatsApp/Facebook messenger/Telegram.

–  You can also send an email to ng@mtn.com/ or dial our Call Centre number, 300.

• Track the complaint using ‘Track Complaint’ on myMTN NG and Zigi. Simply enter your Ticket Ref ID to know the status of your transaction.

Our team will investigate and process a reversal within 48 hours.