1.1 MTN Nigeria Communications Plc ("MTN Nigeria") is offering a 5G Outdoor Unit (ODU) to its
customers on a free-to-use basis, subject to these Terms and Conditions. 5G ODU is a twin-unit
which comprises both outdoor and indoor units.
1.2 By accepting the free-to-use ODU, customers acknowledge that they have read,
understood, and agreed to be bound by these Terms and Conditions.

2.1 This offer is available to new and existing MTN Nigeria customers residing within MTN 5G coverage locations.
2.2 Customers must be at least 18 years old, possess a valid Nigerian identity document, and successfully complete the MTN service qualification process.
2.3 MTN Nigeria reserves the right to verify customer eligibility and may request additional information or documentation.

3.1 The ODU remains the property of MTN Nigeria at all times.
3.2 The customer is granted the right to use the ODU solely for accessing MTN Broadband services.
3.3 The customer shall not sell, transfer, lease, sublet, pledge, tamper with, or otherwise dispose of the ODU.

4.1 MTN or its authorized representatives will install the ODU at the customer’s registered address, subject to MTN’s approval
4.2 The customer shall provide reasonable access for installation, maintenance, troubleshooting, replacement, and recovery of the device.

4.3 MTN shall use reasonable efforts to complete installation of the ODU within 2-5 working days following successful order confirmation and payment. Installation and activation, however, is subject to the following:

• availability of installation personnel;
• ODU availability,
• site readiness,
• safety conditions,
• weather conditions,
• regulatory or third-party constraints,
• or access to premises.

4.4 Customers may request to reschedule their installation appointment by providing prior notice (minimum of 48 hours) through MTN’s designated support channels. Any revised installation date shall be subject to availability.
4.5 Customers should ensure unrestricted access to the premises at the scheduled installation date and time. Failure to provide access may result in rescheduling and additional delays.
4.6 Customers are responsible for ensuring that the installation environment is suitable for installation and operation of the ODU, including the availability of electrical power, and a secure mounting location.
4.7 Service activation shall be completed upon successful installation and testing of the ODU device, provided all required conditions are met.

5.1 The ODU is intended for use only at the registered installation address.
5.2 Movement of the ODU outside the registered installation address is prohibited without prior authorization from MTN.
5.3 MTN reserves the right to implement location-locking or service restrictions on the device.

6.1 Customers are required to maintain an active MTN Broadband subscription.

6.2 Failure to maintain an active subscription may result in service suspension and retrieval of the ODU by MTN if no active subscription in 90 days

The customer agrees to:
7.1 Use the ODU with reasonable care.
7.2 Protect the device from theft, damage, misuse, abuse, or unauthorized modifications.
7.3 Notify MTN immediately if the ODU is lost, stolen, damaged, or malfunctioning.
7.4 Ensure the device is connected only to approved power sources and operated according to MTN guidelines.
7.5 Maintain an active monthly subscription

8.1 The customer shall be responsible for any loss, theft, or damage resulting from negligence, misuse, vandalism, unauthorized relocation, or tampering.
8.2 MTN reserves the right to recover the replacement cost of the ODU where loss or damage is attributable to the customer.

MTN reserves the right to recover the ODU under any of the following circumstances:
9.1 Service termination by the customer.
9.2 90 days inactivity by the customer
9.3 Breach of these Terms and Conditions.
9.4 Fraudulent use of the service.
9.5 Relocation without MTN approval.
9.6 The customer shall cooperate fully with MTN regarding device recovery.

10.1 Broadband service availability is subject to network coverage, capacity, technical
constraints, and other operational factors.
10.2 MTN does not guarantee uninterrupted or error-free service.

Customers shall not:
11.1 Tamper with or modify the ODU.
11.2 Reverse engineer the hardware or software.
11.3 Use the ODU for unlawful purposes.
11.4 Permit unauthorized persons to access or alter the device.

MTN may suspend or terminate the offer and related services where:
12.1 The customer breaches these Terms and Conditions.
12.2 The customer engages in fraudulent activity.
12.3 Regulatory or operational requirements necessitate service withdrawal.

13.1 MTN shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use the service.
13.2 MTN’s liability shall be limited to the extent permitted by applicable law.

14.1 MTN reserves the right to amend, modify, suspend, or discontinue this offer and these Terms and Conditions at any time.
14.2 Any updates will be communicated through appropriate channels.

15.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

16.1 MTN shall replace defective ODUs where the defect is determined to be due to
manufacturing or technical faults not caused by customer misuse, negligence, unauthorized modification, or physical damage.
16.2 Replacement and maintenance activities shall be subject to MTN’s operational processes and service availability.

The customer shall be responsible for any damage to the ODU resulting from:
17.1 Deliberate damage or vandalism.
17.2 Unauthorized adjustment or relocation.
17.3 Improper use of the equipment.
17.4 Customer-installed accessories not approved by MTN.
17.5 Acts or omissions attributable to the customer.

18.1 MTN reserves the right to withdraw, modify, replace, or discontinue the Free-to-Use 5G ODU Offer at any time, subject to applicable regulatory requirements and customer notification obligations.

19.1 The Free-to-Use 5G ODU Offer is personal to the registered customer and may not be sold, assigned, transferred, or otherwise made available to another person without the prior written consent of MTN.

20.1 By requesting, accepting, or using the MTN Free-to-Use 5G ODU, the customer
acknowledges that they have read, understood, and agreed to these Terms and Conditions.

For enquiries, support, or complaints, customers may contact:
21.1 MTN Broadband Customer Helpdesk: 352 (from MTN line) or 07073520000 (from other networks)
21.2 MTN Broadband Email: MTNBroadband.NG@mtn.com
21.3 For more information on MTN FLY X, please visit: http://www.mtn.ng/flyx