Broadband
Fibre Broadband
What does FTTx stand for?
A. FTTx stands for Fiber-To-The-x, where X represents homes, offices, business centres. However, this would now be referred to as MTN Fibre Broadband.
What is MTN Fibre Broadband?
A. MTN Fibre optic broadband is a data connection carried by a cable filled with thin glass or plastic fibre.
What technology does the MTN Fibre Broadband?
A. MTN Fibre optic broadband is a data connection carried by a cable filled with thin glass or plastic fibre.
Where is MTN Fibre Broadband available in Nigeria?
A. Select streets in Victoria Island, Kaduna and Ilorin. We also have Fibre presence in the estates below
| S/N | Name of Estate | Town/Location | State |
|---|---|---|---|
| 1 | Plantation City Estate Phase 1 | Warri | Delta |
| 2 | Plantation City Estate Extension | Warri | Delta |
| 3 | CITEC Estate | Abuja | FCT |
| 4 | Trans Engineering Estate 1 | Dawaki | FCT |
| 5 | Trans Engineering Estate 2 | Dawaki | FCT |
| 6 | Aco Estate | Life Camp | FCT |
| 7 | Kaduna Cluster | Kaduna | Kaduna |
| 8 | Ilorin GRA | Ilorin | Kwara |
| 9 | Cooperative Villa, Lagos (Ph1) | Ajah | Lagos |
| 10 | Oko-Oba GRA Scheme 1 Estate | Alimosho | Lagos |
| 11 | Anthony Village Cluster | Anthony | Lagos |
| 12 | Cooperative Villa, Lagos (Ph 2) | Badore, Ajah | Lagos |
| 13 | Mayfair Estate | Ibeju Lekki | Lagos |
| 14 | Methodist & Reeve Ikoyi, Lagos | Ikoyi | Lagos |
| 15 | Belmonte Apartment | Ikoyi | Lagos |
| 16 | Luxury Garden Apartment | Ikoyi | Lagos |
| 17 | VGC Estate | Lekki | Lagos |
| 18 | Chevron, Lagos | Lekki | Lagos |
| 19 | Law School 1 | Lekki | Lagos |
| 20 | Bella’s Court | Lekki | Lagos |
| 21 | Atlantic View Estate | Lekki | Lagos |
| 22 | Harmony Estate | Magodo | Lagos |
| 23 | Boxmall, Oniru-Lekki | Oniru | Lagos |
| 24 | Law School 2 | Victoria Island | Lagos |
| 25 | Agbara Estate | Agbara | Ogun |
| 26 | TA Gardens Estate | Warewa | Ogun |
| 27 | Shell RA | Port Harcourt | Rivers |
| 28 | Paradise Estate | Port Harcourt | Rivers |
Do the MTN Fibre Broadband data plans roll-over?Question
A.  Yes, the unused data balance can rollover for capped plans.
Do the MTN Fibre Broadband data plans auto-renew?
A. Yes, however, customers need to consent to this.
Can MTN Fibre Broadband customers activate HyNetflex or mobile data plans?
A. No, Fiber service has been provisioned with its own data plans which are exclusive to the service.
How can I subscribe to a Fibre Broadband Plan and check my data usage?
A. You can subscribe to Fibre Broadband Plans via
- USSD: dial *461*6#
- myMTNWeb (https://mymtn.com.ng)
How do Fibre Broadband customers change their device password?
A.  Send an email to mtnbroadband.ng@mtn.com or call 217 for device password reset?
How can I resolve myMTNWeb portal login issue with error message (Please enter valid UserID)?
A.  Send an email to mtnbroadband.ng@mtn.com or call 217 to report the issue.
How does I report LOS issue (Loss Of Service) i.e. when modem light is blinking RED?
A. Send an email to mtnbroadband.ng@mtn.com or call 217 to report issue.
Which category of customers can make use of the Staff Fibre Broadband plan?
A. This service plans are exclusive to only MTN Permanent staff.