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Broadband

MTN FibreX

What does FTTx stand for? What does FTTx stand for?

A. FTTx stands for Fiber-To-The-x, where X represents homes, offices, business centres. However, this would now be referred to as MTN FibreX.

What is MTN FibreX? What is MTN FibreX?

A. MTN Fibre optic broadband is a data connection carried by a cable filled with thin glass or plastic fibre.

Where is MTN FibreX available in Nigeria? Where is MTN FibreX available in Nigeria?

Find out up-to-date locations with the MTN FibreX coverage here: https://shop.mtn.ng/unlimited-fibernet-base-plan.html

 

What is the cost for the MTN FibreX? What is the cost for the MTN FibreX?

A. Fibre router will be offered to customers on a free-to-use basis, Terms and Conditions apply. However, customers will be required to subscribe to a minimum of 50Mbps data plan at the point of signing up for the service & you also get free installation & a dedicated customer support.

What are the available FibreX plans ? What are the available FibreX plans ?
  • Prestige plan (1GPS)
  • Premium plan (300Mbps)
  • Advanced plan(200Mbps)
  • Standard plan (100Mbps)
  • Basic plan (50Mbps)
Do the MTN FibreX data plans roll-over? Do the MTN FibreX data plans roll-over?

A. No. Roll-over is not applicable to Unlimited Data plans.

Do the MTN FibreX data plans auto-renew? Do the MTN FibreX data plans auto-renew?

A. Yes, however, customers need to consent to this.

Can MTN FibreX customers activate 4G/5G Router or mobile data plans? Can MTN FibreX customers activate 4G/5G Router or mobile data plans?

A. No, Fiber service has been provisioned with its own data plans which are exclusive to the service.

How can I subscribe to a MTN FibreX Plan? How can I subscribe to a MTN FibreX Plan?

A. You can subscribe to MTN FibreX Plans via

How do MTN FibreX customers change their device password? How do MTN FibreX customers change their device password?

A.  Send an email to mtnbroadband.ng@mtn.com or call 217 for device password reset?

How do I report LOS issue (Loss Of Service) i.e. when modem light is blinking RED? How do I report LOS issue (Loss Of Service) i.e. when modem light is blinking RED?

A. Send an email to mtnbroadband.ng@mtn.com or call 217 to report issue.

Is there a fair usage policy on Unlimited FibreX plans? Is there a fair usage policy on Unlimited FibreX plans?

A. No, our Unlimited FibreX plans do not have a fair usage policy. You can use as much data as you need without any restrictions on speed or usage.

Can I stream HD videos and play online games with an Unlimited FibreX plan? Can I stream HD videos and play online games with an Unlimited FibreX plan?

A. Absolutely! Our Unlimited FibreX plans provide high-speed internet that is perfect for streaming HD videos, playing online games, and engaging in other data-intensive activities.

Will my internet speed be throttled during peak hours on an Unlimited FibreX plan?Question Will my internet speed be throttled during peak hours on an Unlimited FibreX plan?Question

A. No, we do not throttle internet speeds during peak hours on our Unlimited FibreX plans. You will experience consistent and fast speeds regardless of the time of day.

Are there any additional charges or hidden fees on Unlimited FibreX plans? Are there any additional charges or hidden fees on Unlimited FibreX plans?

A: Our Unlimited FibreX plans have transparent pricing with no hidden fees. The monthly cost covers your unlimited data usage, and there are no additional charges unless you choose to add optional services or features.

Can I upgrade or downgrade my Unlimited FibreX plan? Can I upgrade or downgrade my Unlimited FibreX plan?

A. Yes, you can upgrade or downgrade your Unlimited FibreX plan based on your needs.

How can I subscribe to FibreX Plans? How can I subscribe to FibreX Plans?

You can subscribe to MTN FibreX Plans via