Broadband
MTN FibreX
What does FTTx stand for?
A. FTTx stands for Fiber-To-The-x, where X represents homes, offices, business centres. However, this would now be referred to as MTN FibreX.
What is MTN FibreX?
A. MTN Fibre optic broadband is a data connection carried by a cable filled with thin glass or plastic fibre.
Where is MTN FibreX available in Nigeria?
Find out up-to-date locations with the MTN FibreX coverage here: https://shop.mtn.ng/shop/devices/unlimited-fibrenet-base-plan.html
What is the cost for the MTN FibreX?
A. Fibre router will be offered to customers on a free-to-use basis, Terms and Conditions apply. However, customers will be required to subscribe to a minimum of 50Mbps data plan at the point of signing up for the service & you also get free installation & a dedicated customer support.
Do the MTN FibreX data plans roll-over?
A. No. Roll-over is not applicable to Unlimited Data plans.
Do the MTN FibreX data plans auto-renew?
A. Yes, however, customers need to consent to this.
Can MTN FibreX customers activate 4G/5G Router or mobile data plans?
A. No, Fiber service has been provisioned with its own data plans which are exclusive to the service.
How can I subscribe to a MTN FibreX Plan?
A. You can subscribe to MTN FibreX Plans via
- USSD: dial *461*6#
- MyMTN App: https://www.mtn.ng/personal/mymtnng-app/ &
- Zigi on WhatsApp & Telegram: 09033000001
- MTN eShop (https://shop.mtn.ng/unlimited-fibre-base-plan-subscription.html)
How do MTN FibreX customers change their device password?
A. Send an email to mtnbroadband.ng@mtn.com or call 217 for device password reset?
How do I report LOS issue (Loss Of Service) i.e. when modem light is blinking RED?
A. Send an email to mtnbroadband.ng@mtn.com or call 217 to report issue.