SIM
Keep My Number
I received a pop-up menu to choose either Auto-renewal option or One-off when activating a Keep My Number bundle. What does this mean?
A. The pop-up menu is a feature that allows you to set your data bundle on auto-renew or One-off purchase:
- Auto-renew Purchase means that your data bundle will auto-renew after expiry.
- One-off Purchase means that your data bundle will not renew after expiry.
If I exit the pop-up menu or it times out before selecting an option, will my Keep My Number bundle be on Auto-renewal or One-off option?
A. If you do not select a subscription type (i.e. one-off or autorenewal on the pop-up menu), the subscription purchase will NOT be successful. Selecting a subscription type is an important step to successful purchase/activation. Thus, If you exit the pop-pop menu or it times out before selecting an option, you will not be able to proceed to buy your Keep My Number bundle.
How does the MTN Keep My Number service work?
- Recharge your account with sufficient airtime.
- Dial *365# or send an SMS with your preferred keyword to 36500.
- Once you subscribe for the service, a subscription fee will be deducted from your account.
- As soon as MTN confirms your payment, your number will then be kept in the Keep My Number list depending on your subscription for 1 year, 2 years OR 3 years.
- For the 1 year subscription, if you want to remain on the Keep My Number list for another 365 days after your initial subscription has expired, you will be required to renew your subscription by dialing *365# or texting Keyword to 36500.
- After re-subscribing for the service again, another subscription fee will be deducted from your account.
- In the event that your subscription expires and you do not renew your subscription, your number will be disconnected and re-cycled.
If I am an MTN Postpaid customer, can I subscribe to MTN Keep My Number service?
A. No, MTN Postpaid customers CANNOT subscribe to the MTN Keep My Number service.
Can I enjoy all MTN products and services while I am on MTN Keep My Number?
A. Yes, you will be able to enjoy all of MTNN’s products and services.
Will I be notified once my number is placed on the MTN Keep My Number list?
A. Yes, you will receive a notification message once you successfully subscribe to the service.
What happens if my Subscription expires and I don’t renew my service?
A. Your number will be taken off the MTN Keep My Number list, and if no chargeable activity is performed, your number will be disconnected from the network.
Will I get a reminder message before the expiry?
A. Yes, you will get a message before the Keep My Number subscription expires.
Will I be able to cancel auto-renewal anytime?
A. Yes, you will be able to cancel auto-renewal on your bundle anytime by dialing *365# menu and selecting the “Cancel Autorenewal” option.
What are the different MTN Data bundle plans available?
A. We have the 1 year, 2 Years and 3 years Keep My Number bundle.
Can I purchase multiple Keep My Number bundles?
A. No, you will NOT be able to activate multiple Keep My Number bundles. You can only activate one (1) Keep My Number bundle during the period of activation.
Example: If you activate the 1-Year Keep My Number Bundle, you will NOT be able to activate another bundle until after 365 days.
Will I be able to deactivate my bundle at anytime?
A. Yes, you will be able to deactivate your active bundle anytime by dialing *365# and selecting the “Deactivate” option.