A. MTN Prestige is MTN’s exclusive loyalty programme, designed to recognize and reward our Premium customers.   Open to both prepaid and post-paid customers, membership requires a minimum cumulative spend of N60,000 on the network within a 12-month cycle.

A. The 12-month cycle is January to December of every year. Eligible customers are assigned to the corresponding Prestige tier in January.

A.   No. Once your spend hits the next tier band within the 12-month cycle, you would instantly be upgraded to the respective Prestige tier.

A. Upon upgrading your spend during the current year to the next higher tier, you will instantly receive rewards such as airtime, data, and other extended benefits, which will be communicated via in-app notifications on MyMTNapp. However, the complete benefits of the upgraded tier will be accessible in the following year.

A.   All MTN prepaid and post-paid customers are eligible to be MTN Prestige members when they spend a minimum of N60,000 within the given year cycle.

A. Qualification into MTN Prestige is automatic once you spend at least N60,000 by the end of the annual cycle.

A. Members are categorized into five tiers with each tier’s spend band as indicated in the table below:

A. Once you attain the minimum spend band, you will be notified of your status as a Prestige member via SMS/Email or through your Relationship Officer depending on the tier. In addition, you can view your Prestige status on the home page of the myMTN NG app.

A. Yes. Once a customer becomes a Prestige member, the customer gets a virtual membership card that is accessible on the Prestige page of the myMTN NG mobile application; click the Prestige tier icon on the home page to view the membership card.

A. Once your spend hits N60,000, you automatically qualify into the 1st tier of the club as a Prestige Bronze member with the below benefits:

• Personalized MTN Prestige Membership Virtual Card accessible via the myMTN NG App.
• Priority access at MTN Touch points.

• Possibility of an upgrade to a higher Prestige tier during the year based on spending.

A. Once your spend hits N120,000, you automatically qualify into 2^nd tier of the club as a Prestige Silver member with the below benefit:

• One-time free access to the MTN Prestige Lounge at Lagos International Airport with the privilege of bringing one accompanying visitor.
• Personalized MTN Prestige Membership Virtual Card accessible via the myMTN NG App.
• Priority access at MTN Touch points.
• Possibility of an upgrade to a higher Prestige tier during the year based on spending.

A. Once your spend hits N360,000, you automatically qualify into 3rd tier of the club as a Prestige Gold member with the below benefit:

• Free access to the MTN Prestige Lounge at Lagos International Airport plus the opportunity to bring along one accompanying visitor.
• Personalized MTN Prestige Membership Virtual Card accessible via the myMTN NG App.
• Priority access at MTN Touch points.
• Possibility of an upgrade to a higher Prestige tier during the year based on spending.
• A Relationship Officer.
• Invitation to exclusive events.

A. Once your spend hits N600,000, you automatically qualify into the 4^th tier of the club as a Prestige Platinum member with the below benefit:

• Free access to the MTN Prestige Lounge at Lagos International Airport plus the opportunity to bring along two accompanying visitors.
• Personalized MTN Prestige Membership Virtual Card accessible via the myMTN NG App.
• Priority access at MTN Touch points.
• Possibility of an upgrade to the highest Prestige tier during the year based on spending.
• A Dedicated Relationship Officer.
• Invitations to exclusive premium events as opportunities arise.

A. Once your spend hits N1,200,000, you automatically qualify into the highest level of the club as a Prestige Y’ello member with the below benefit:

• Unlimited free access to the MTN Prestige Lounge at Lagos International Airport plus the opportunity to bring along two accompanying visitors.
• Personalized MTN Prestige Membership Virtual Card accessible via myMTN NG App.
• Priority access at MTN Touch points.
• A Dedicated Relationship Officer.
• Invitations to exclusive premium events as opportunities arise.
• Possible Surprise and Delight reward.

A. Voice, SMS, and Data used on your mobile number within a calendar year.

A. Yes, at the end of one-year cycle (December), all membership expires. However, renewal at the beginning of a new cycle in January is automatic once a customer attains the spend threshold of N60,000 and above.

A. Yes. We recognise customers who have remained loyal to our network for 15 years and above. We call this category of specially valued MTN customers ‘Ever-Bright’. They are rewarded with Free Airtime and Data on their anniversaries on the MTN network i.e. the day the customer’s SIM was activated on our network.

A. As a Y’ello or Platinum member, you are informed of your dedicated relationship officer when your new status is being communicated to you via email/SMS and your dedicated relationship officer will contact you.

A. The MTN Prestige lounge is on the 2^nd floor, E-Wing of departure hall at Murtala Muhammed International Airport, Ikeja, Lagos.

A. MTN Prestige Lounge opens daily from 7:00am to 11:00pm.

All Yello, Platinum and Gold customers can use the Prestige lounge as often as they want while Silver customers have one-time access to the Prestige lounge.

A. Information on Prestige is usually passed on to members via SMS, WhatsApp, myMTN NG. App and emails. Prestige members are encouraged to opt-in for Prestige e-newsletter email.