A. MTN Pulse tariff plan is a prepaid tariff plan that allows you to enjoy a FLAT rate of 13k/sec for calls ACROSS ALL local Networks in Nigeria after the first 90 seconds call of the day is charged at 30k/sec. With MTN Pulse, “You Talk more, Laugh more and Love more”.

A. All MTN Prepaid customers can migrate to MTN Pulse tariff plan.

A. You will enjoy the following benefits when you are on MTN Pulse:

•  Flat rate of 13k/sec for calls ACROSS ALL local Networks after spending 30k/sec on the first 90 seconds call of the day.
• Special Data Bundles:
  • 750MB 3-day + Up to 1hr Free IG/YouTube/TikTok data plan at ₦300
  • 1.2GB Weekly + Up to 1hr Free IG/YouTube/TikTok data plan at ₦500
• Pulse Nightlife Bundles (250MB Pulse Nightlife bundle for N30 and 500MB Pulse Nightlife Bundle for N50) up to 2GB.
• Special Instagram/TikTok/YouTube Bundles: 350MB Instagram/TikTok/YouTube for ₦100 and 1GB Instagram/TikTok/YouTube for ₦200
• Get Pulse Points when you activate selected Data Bundles and exchange the points for:
  • Data Bundles
  • Nightlife Bundles
  • Instagram/TikTok/YouTube Bundles
• Plus other life-enriching products and services from MTN

A. You can migrate to MTN Pulse via the following channels:

• Text 406 to 312
• Dial *406*1# or *123*2*2#.
• myMTN App:
  • Logon to myMTN NG App
  • Click on either ‘Airtime balance’ or ‘Data balance’ from the Home Page
  • Click on your current plan at the top of the page
  • Click on ‘Change Plan’
  • Select ‘MTN Pulse’
  • ‘Confirm Migration’
• myMTN Web:
  1. Logon to https://mymtn.com.ng
  2. Enter your phone number.
  3. Enter OTP and select ‘Proceed’.
  4. On the top right corner of the home page, click your name.
  5. Select My Plan.
  6. Select Other Plans.
  7. Select MTN Pulse.

NOTE: You can also migrate into MTN Pulse plan when you buy Pulse Special Bundle(s), Pulse Nightlife Bundle(s) or Special Instagram/TikTok/Youtube Bundle(s). See Pulse summary table below

A. Migration into Pulse is free. However, if it is your subsequent migration within 30 days then you will be charged ₦102.

NB: You will NOT be charged for migrating to Pulse tariff plan whenever you buy the Pulse Special Bundles, Pulse Nightlife Bundles or Special Instagram/TikTok/Youtube Bundles from other tariff plans.

A. No, you will NOT be charged the daily fee on the MTN Pulse plan.

A. To enjoy discounted rates on your MTN-to-MTN calls and calls to other local networks:

• Text 406 to 312 or dial *406*1# and migrate to MTN Pulse tariff plan.
• As soon as you migrate into the MTN Pulse tariff plan, minutes spent on calls will be accumulated.
• At this point, your calls to all National numbers will be charged at 30k/sec.
• As you make the calls, your accumulated spend will continue to increase.
• When your accumulated spend on national calls reaches ₦27, your calls to all national numbers will reduce to 13k/sec.
• You will continue to enjoy the discounted rate – 13k/sec for the rest of the day till 11:59pm of that day.
• The next day, the same thing will happen. Your calls will be accumulated up to the defined amount ₦27, after which your calls will drop to 13k/sec.
• When you spend up to the pre-defined daily amount, ₦27 while making a national call, the new rate will be charged from the point you qualify.
• If you migrate out of MTN Pulse tariff plan to any other prepaid tariff plan without spending up to the daily fee, all your accumulated spend will be cleared.
• If you migrate back into MTN Pulse tariff plan, the system will begin to accumulate your spend again.

NOTE: If you have made more than ₦27 worth of calls while on other tariff plans, it will NOT count towards reaching the pre-defined threshold when you migrate to the MTN Pulse tariff plan.

A. Your calls will be charged based on the call rate of that tariff plan.

A. No, you will only enjoy the discount on MTN-to-MTN calls and MTN to Other networks calls.

A. Yes, you will now receive N1000 SIM Activation bonus on your new number after you register and activate the number.

A. You will be able to use the N1000 SIM Activation bonus on your new number once you perform a chargeable activity from your main account (Calls, SMS, data activities SMS, bundle activation etc.)

A. You will be able to perform National calls, SMS and data from the N1000 SIM Activation bonus as follows:

• N800 for National Voice calls & SMS.
• N200 for ALL data activities.

A. The N1000 SIM Activation bonus will be valid for 7 days from the date of SIM activation BUT unused bonus will be cleared after 7days.

A. You will receive the N1000 SIM Activation bonus ONCE after buying and registering a new MTN line.

A. Yes, you will still be able to use the N1000 SIM Activation Bonus when you migrate to another tariff plan so long as the bonus has not expired. However, you will not be able to use the SIM Activation if you migrate to XtraSpecial plan or XtraValue plan.

A. No, Nightlife bundle will NOT be activated for you as soon as you migrate to Pulse. You will be required to subscribe in the following ways;

• Sending NT1 to 312 for 250MB Pulse Nightlife bundle.
• Sending NT2 to 312 for 500MB Pulse Nightlife bundle.
• Dialling *406# and selecting preferred bundle plan from Pulse Nightlife bundle menu.

A. No, you will NOT be able to use the Pulse Nightlife bundle all day. You will ONLY be able to use the bundle from 11pm to 6am.

A. Yes, you will be able to subscribe to 250MB and 500MB Pulse Nightlife bundles multiple times but NOT more than 2GB in a day.

Example: You can activate the 250MB Pulse Nightlife bundle EIGHT (8 times) and the 500MB Nightlife bundle can be activated FOUR (4 times), making a maximum 2GB a day.

A. To check your Pulse Nightlife bundle balance, simply dial *310*96# OR *310# OR dial *406*3*3#.

A. Yes, you will be able to activate both 250MB and 500MB Pulse Nightlife bundles up to 2GB in a day because the maximum you can activate in a day is 2GB.

Example: You can activate both the 250MB Pulse Nightlife bundle FOUR (4 times) and the 500MB Nightlife bundle TWO (2 times), making a maximum 2GB a day.

A. No, you will NOT be able to activate another Pulse Nightlife bundle within the browsing period of 11pm – 6am once you have exhausted the maximum of 2GB BUT will be able to activate another Pulse Nightlife bundle after 6am. You will ONLY be able to activate another Pulse Nightlife bundle within 11pm – 6am if you are yet to use up to 2GB.

Example: If you activated a maximum of 2GB Pulse Nightlife bundle and exhausted it before 6am. You will ONLY be able to activate another Pulse Nightlife bundle after 6am.

A. No, you will NOT be able to roll over your unused Pulse Nightlife bundle balance. All unused Pulse Nightlife bundle balance will be cleared after 6 am.

A. No, your subscription will NOT be renewed automatically. You will need to subscribe daily to enjoy the Nightlife browsing.

A. Yes, you can subscribe to the Pulse Nightlife bundle when you are not on Pulse tariff plan. However, you will be migrated to MTN Pulse plan after successful activation.

NB: You will NOT be charged for migration whenever you activate the Pulse Nightlife bundles from other tariff plan.

A. Yes, you will receive a consent menu that your line will be migrated to MTN Pulse if you proceed to buy the Pulse Nightlife bundle from other tariff plan.

A. Pulse Points Offer awards Pulse customers points for the following activities:

• First-time migration to the Pulse tariff plan.
• Performing selected revenue-generating activities from your main account.
• Transfer of Airtime/Data via myMTN app

A. No, you will not receive Pulse Points if you migrate back to the Pulse tariff.

A. The selected activities are:

• Purchase/Gifting of:
  • Daily Data plans
  • Weekly Data plans
  • Monthly Data plans
  • Instagram/TikTok/Youtube Data bundle
• Transfer of Airtime/Data via myMTN app

A. No, Pulse customers will not get any Points reward when they make calls from their lines.

A. Yes, the counter resets by 11.59pm daily.

Example If Mrs Cathy’s total of the day is 4 minutes 59secs by 11.59pm, and she makes another call of 3 minutes at 0.01am the next day, she will NOT earn Pulse Points until her calls the next day gets to 5 minutes.

A. No, you will NOT receive points for calls made from all bonus accounts.

A. Yes, you will receive a notification for every point received.

A. No, you can only use your Pulse Points to redeem data.

A. The Pulse Points will be valid for a period of 1 (One) Calendar Year e.g. January 1st 2020 – December 31st 2020 11:59 pm.

A. To check for your Pulse Points balance, dial *406*7#

A. No, you will NOT receive Pulse Points if you:

• Activate a data plan with your Pulse Points.
• Activate a data plan with a combination of your Pulse Points and Airtime.

A. No, you will lose your Pulse Points if you migrate out of the Pulse plan.

A. Yes, you can accumulate your Pulse points and exchange them for free Data.

A. You will be able to redeem your Pulse Points and at any time to purchase eligible data bundles via:

• SMS – Eligible Data bundle Keyword to 312 e.g. 104 to 312.
• USSD – *406*7# and *312#

A. You will be able to redeem your Pulse Points by using Pulse Points only, or a combination of Pulse Points and Airtime for the following services:

• Daily Data plans
• Weekly Data plans
• Monthly Data plans
• Instagram/TikTok/Youtube Data bundle
• Nightlife bundles

A. Yes. You will be able to redeem bundles by combining your Airtime and Pulse Points.

A. No, the bundle activation will fail due to insufficient airtime, and you will receive a notification stating this.

A. When you choose the Pulse Points and Airtime option to purchase your data plan, the higher priority will be given to the Pulse Points, so your Pulse Points will be deducted.

A. Your Pulse Points will be deducted first, then your airtime will be charged to make up the amount for the data plan.

Example: If you choose the Pulse Points and Airtime option to purchase the 1.5GB for ₦1,000, and you have 500 Pulse Points and N1,500 on your Main Account, the 500 Pulse Points will be deducted, and N500 will be charged to your Main Account to activate the data plan.

A. No, you will NOT be able to use Pulse Points or Pulse Points and Airtime for data gifting.

A. YES, you will be able to use both Pulse Points and airtime from main/Xtratime account to complete a transaction.

A. No, Pulse Points are not transferable to loved ones or family.

A. MTN Pulse Instagram/TikTok/Youtube bundle is an Instagram/TikTok/Youtube bundle that allows Pulse customers to enjoy access to Instagram/TikTok/Youtube at any time of the day at a special rate.

A. You can subscribe to any Pulse Instagram/TikTok/Youtube bundle via the following channels:

• USSD Dial *406*4 # to activate the Pulse Instagram/TikTok/Youtube Bundle.
• SMS: Sending INSTD1 to 312 for Instagram/TikTok/Youtube Lite bundle.
• SMS: Sending INSTD2 to 312 for Instagram/TikTok/Youtube Heavy bundle.

A. The 350MB Pulse Instagram/TikTok/Youtube lite bundle is ₦100 WHILE the 1GB Pulse Instagram/TikTok/Youtube heavy bundle is ₦200, and it can be purchased with:

• Airtime only
• Pulse Point only OR
• Pulse Points and Airtime

A. The Validity for Pulse Instagram/TikTok/Youtube Lite bundle is 1 day and Pulse Instagram/TikTok/Youtube bundle is 7days after which it can be renewed.

A. The Pop-up menu is a feature that allows you to set your Instagram/TikTok/Youtube bundle on One-off or Renewal purchase:

• One-Off Purchase means that your Instagram/TikTok/Youtube bundle will not renew after expiry.
• Auto-renew Purchase means your Instagram/TikTok/Youtube bundle will auto-renew after expiry.

A. If you exit the Pop-Up Menu or it times out before selecting an option, your Instagram/TikTok/Youtube bundle will be on One-off purchase. This means that your data bundle will not auto-renew upon expiry.

A. Yes, you will be able to opt in for the Autorenew option to automatically renew your bundle by sending R+bundle code to 312. See keywords below:

• For 350MB Instagram/TikTok/Youtube Lite, send RINSTD1 to 312 or dial *406*4*4# and select Opt in for Auto Renewal.
• For 1GB Instagram/TikTok/Youtube Heavy, send RINSTD2 to 312, Send or dial *406*4*4# and select Opt in for Auto Renewal.

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 312.

• For 350MB Instagram/TikTok/Youtube Lite, send NOINSTD1 to 312 or dial *406*4*4# and select Cancel Auto Renewal.
• For 1GB Instagram/TikTok/Youtube Heavy, send NOINSTD2 to 312 or dial *406*4*4# and select Cancel Auto Renewal.

A. Yes, you will be able to subscribe to any of the Instagram/TikTok/Youtube bundles multiple times. You will also be able to subscribe to a combination of both Instagram/TikTok/Youtube bundles.

A. Yes, you can subscribe to the Instagram/TikTok/Youtube bundle when you are not on Pulse tariff plan. However, you will be migrated to MTN Pulse plan after successful activation.

NB: You will NOT be charged for migration whenever you activate the Instagram/TikTok/Youtube bundles from other tariff plan.

A. Yes, you will receive a consent menu that your line will be migrated to MTN Pulse if you proceed to buy the Instagram/TikTok/Youtube bundle from other tariff plan.

A. You will be able to check your Instagram/TikTok/Youtube bundle balance by dialing *310*39# OR *310# or dial *406*4*3#.

A. You will be charged in the below order; Instagram/TikTok/Youtube Bundle -> Goodybag Social Instagram Bundle -> Data bonus -> other data bundles -> PAYG (if active)

A. You will be able to subscribe to any of the special bundles via the following channels:

A. 750MB + Up to 1hr Free IG/Youtube/TikTok data bundle costs N300 while 1.2GB + Up to 1hr Free IG/Youtube/TikTok data bundle costs ₦500.

A. Yes, you will be able to purchase the special data bundles with Pulse Points or Pulse Points and Airtime.

A. The 750MB Data Bundle is valid for 3 days from the date of activation while the 1.2GB Data Bundle is valid for 7 days from the date of activation.

A. To activate bundle renewal, simply send RP300 to 312 for 750MB data bundle and RP500 for 1.2GB data bundle.

A. To stop bundle renewal, simply send NOP300 to 312 for 750MB + Up to 1hr Free IG/YouTube/TikTok data plan and NOP500 for 1.2GB + Up to 1hr Free IG/YouTube/TikTok data plan.

A. Yes, you will be able to purchase 750MB bundle and 1.2GB bundle multiple times. However, if you purchase 750MB and 1.2GB at the same time, then each of the data bundles purchased will have its own unique expiry dates.

A. When you activate the Pulse Special Bundle, you will get 1hr bolt-on data capped at 100MB which can ONLY be used on Instagram, TikTok, and YouTube.

A. The 1hr will start counting from the moment you launch any of the applications and will expire an hour after. However, if not used, the 100MB will have the same validity with the bundles activated.

Example:

If you activate 750 MB valid for 3 days, the 100MB will be on the line for 3 days and the 1hr will start counting from the moment you launch any of the applications (IG/TikTok/Youtube).

A. The bundle with the closest expiry will deplete first.

Example: If you have both 750MB 3-days bundle and 1.2GB 7-days bundles activated, then your 750MB data bundle will deplete first.

A. The 100MB 1hour bolt-on data will deplete first, then the Pulse IG/TikTok/YouTube, when using IG, TikTok or Youtube.

A. Yes, your unused balance will rollover if you activate either 750MB or 1.5GB data bundle within grace period; 1day and 3days respectively.

Example: If you activate the 750MB 3-days plan and on the day of expiry you have 500MB remaining in your data main account. If you renew the bundle within 1day, the remaining 500MB data bundle will be rolled over to the new data bundle. This means that you will have 1.25GB in your data main account.

A. YES, you can subscribe to the Pulse Special bundles when you are not on Pulse tariff plan. However, you will be migrated to MTN Pulse plan after successful activation.

NOTE: You will NOT be charged for migration whenever you activate the Pulse Special bundles from other tariff plans.

A. This is a recharge offer that gives customer 50% bonus on all recharges made via eligible virtual recharge channels. The 50% bonus is split into two –

• 30% airtime bonus.
• 20% data bonus on recharge below N10,000. However, customers who recharge above N10,000 will ONLY get a flat amount of N2000 for data activities.

A. All MTN Prepaid and Postpaid customers can enjoy the Virtual recharge bonus.

A. You can get the 50% virtual recharge bonus when you recharge via the eligible recharge channels listed below:

1. MTN OnDemand (*904#)

• Bank Account option
• Debit Card option

2. myMTN NG app.

• Airtime recharge option ONLY.

A. The 50% virtual recharge bonus will be valid for 7 days BUT unused bonus will be cleared after 7days.

A. No. The 50% virtual recharge bonus can’t be shared/transferred to another line.

A. When you make calls, your 30% airtime bonus on virtual recharge will be charged first until it is exhausted after which call charges will now be from your main balance or any other balance on your line.

Note: Pulse gets charged from their main account for the 90 seconds call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances,

while other plans like Betatalk and YafunYafun get charged from their main account for the first and fifth minute call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances.

Pulse

• First 90 seconds: Main Account.
• Subsequent minutes: 30% airtime Bonus à Other Airtime Bonus à Main Account.
• Betatalk and YafunYafun
• First minute: Main Account.
• Second to fourth minute: 30% airtime bonus à Betatalk/YafunYafun recharge bonus à other bonuses.
• Fifth minute: Main Account
• Subsequent minutes: 30% airtime bonus à Betatalk/YafunYafun recharge bonus à other bonuses.

A. No. You will not get the 50% virtual recharge bonus when you receive or send airtime via MTN Share.

A. You will be able to make local calls, send SMS and browse any website or app with the 30% airtime bonus and browse with the 20% data bonus on virtual recharge.

A. The table below contains the rate you will be charged from the 50% virtual recharge bonus.

How many times can I get the 50% virtual recharge bonus?

A. You will receive the 50% virtual recharge bonus for every recharge you make via the eligible channels.

A. Yes, you will still be able to use the 50% virtual recharge bonus when you migrate to another tariff plan as long the bonus has not expired.

What is MTN Campus Zone Offer?

A. MTN Campus Zone Offer is a location-based service that allows you enjoy free 100MB, 150MB, or 200MB bonus data when you are within the campus area of specific higher institutions. You will get this bonus when you use the same data volume from your paid data bundles within the same campus locations.

For example, if the data allowance for your campus area is 100MB, you will have to use 100MB data from your data balance to get 100MB data bonus.

A. All MTN customers who use the stipulated data volume, i.e., 100MB, 150MB, or 200MB from the active bundles on their lines within the campus locations, are eligible to enjoy the Campus Zone offer.

A. You will receive a welcome message on your phone once you enter the eligible campus location asking you to, for example, “Use 100MB to get free 100MB data on your line”. Simply use up to the required 100MB data from your Access and XtraValue bundles within the campus location to access the offer.

A. The Campus Zone offer will be available to you as long as you are within the area of the campus location and you have used up to the required amount of data to get the bonus data.

A. Yes. You will be able to use your campus zone bonus data when you are outside of the campus location. However, you will no longer receive the bonus data for any other data you use outside the location until you return to the campus location.

A. No, you will only receive (for example) the 150MB bonus data on every 150MB data you use from your main bundle.

A. No. If, for example, you are enjoying Device/Kpalasa bonus offer on your line and you activate a data bundle, you will get the applicable bonus data for your device offer, but you will NOT get the Campus Zone bonus data whenever you use up to 100MB, 150MB or 200MB data as your device bonus data will take priority over your main data.

A. Yes. You will be able to check your data usage by sending ‘DU’ to 312 via SMS.

A. You will receive an SMS notification informing you of your free Campus Zone bonus data upon using the stipulated data. You will be able to check your campus zone bonus data via USSD by dialling *312*4#, *310#, SMS by sending 2 to 312, and myMTN NG App, myMTN web, MTN Zigi.

A. No, you will not be able to roll over your unused Campus Zone bonus data to the next day. Any unused bonus data will be cleared by midnight of the same day.