A. MTN Pulse tariff plan is a prepaid tariff plan that allows you enjoy FLAT rate of 23k/sec for calls ACROSS ALL local Networks in Nigeria. With MTN Pulse, “You Talk more, Laugh more and Love more”.

A. All MTN Prepaid customers can migrate to MTN Pulse tariff plan.

A. You will enjoy the following benefits when you are on MTN Pulse:

• Flat rate of 23k/sec for calls ACROSS ALL local Networks.
• Special Data Bundles:
  • 750MB 2-days data plan + 1hr bolt-on service @₦450
  • 1.2GB Weekly data plan + 1hr bolt-on service @₦750
• Pulse Nightlife Bundle    500MB Pulse Nightlife
  bundle for N75 up to 2GB.

• Special Instagram/TikTok/Youtube bundle: 1GB Instagram/TikTok/Youtube bundle for ₦300 valid for 3 days.
• Get Pulse Points when you activate selected Data Bundles and exchange the points for:
  • Data Bundles
  • Nightlife Bundles
  • Instagram/TikTok/YouTube Bundles
• Plus other life-enriching products and services from MTN

A. You can migrate to MTN Pulse via the following channels:

• Text 406 to 312
• Dial *406*1# or *123*2*2#.
• myMTN App:
  • Logon to myMTN NG App
  • Click on either ‘Airtime balance’ or ‘Data balance’ from the Home Page
  • Click on your current plan at the top of the page
  • Click on ‘Change Plan’
  • Select ‘MTN Pulse’
  • ‘Confirm Migration’

NOTE: You can also migrate into MTN Pulse plan when you buy Pulse Special Bundle(s), Pulse Nightlife Bundle(s) or Special Instagram/TikTok/Youtube Bundle(s).

A. Migration into Pulse is free. However, if it is your subsequent migration within 30 days then you will be charged ₦102.

NB: You will NOT be charged for migrating to Pulse tariff plan whenever you buy the Pulse Special Bundles, Pulse Nightlife Bundles or Special Instagram/TikTok/Youtube Bundles from other tariff plans.

A. No, you will NOT be charged the daily fee on the MTN Pulse plan.

A. No, Nightlife bundle will NOT be activated for you as soon as you migrate to Pulse. You will be required to subscribe in the following ways;

• Sending NT2 to 312 for 500MB Pulse Nightlife bundle.
• Dialling *406# and selecting preferred bundle plan from Pulse Nightlife bundle menu.

A. No, you will NOT be able to use the Pulse Nightlife bundle all day. You will ONLY be able to use the bundle from 11pm to 6am.

A. Yes, you will be able to subscribe to 500MB Pulse Nightlife bundles multiple times but NOT more than 2GB in a day.

Example: You can activate the  500MB Nightlife bundle  FOUR (4 times), making a maximum 2GB a day.

A. To check your Pulse Nightlife bundle balance, simply dial *310# OR dial *406*3*3#.

A. No, you will NOT be able to activate another Pulse Nightlife bundle within the browsing period of 11pm – 6am once you have exhausted the maximum of 2GB BUT will be able to activate another Pulse Nightlife bundle after 6am. You will ONLY be able to activate another Pulse Nightlife bundle within 11pm – 6am if you are yet to use up to 2GB.

Example: If you activated a maximum of 2GB Pulse Nightlife bundle and exhausted it before 6am. You will ONLY be able to activate another Pulse Nightlife bundle after 6am.

A. No, you will NOT be able to roll over your unused Pulse Nightlife bundle balance. All unused Pulse Nightlife bundle balance will be cleared after 6 am.

A. No, your subscription will NOT be renewed automatically. You will need to subscribe daily to enjoy the Nightlife browsing.

A. Yes, you can subscribe to the Pulse Nightlife bundle when you are not on Pulse tariff plan. However, you will be migrated to MTN Pulse plan after successful activation.

NB: You will NOT be charged for migration whenever you activate the Pulse Nightlife bundles from other tariff plan.

A. Yes, you will receive a consent menu that your line will be migrated to MTN Pulse if you proceed to buy the Pulse Nightlife bundle from other tariff plan.

A. Pulse Points Offer awards Pulse customers points for the following activities:

• First-time migration to the Pulse tariff plan.
• Activation of select data plans:
  • Daily Data plans
  • Weekly Data plans
  • Monthly Data plans
  • Instagram/TikTok/Youtube Data bundles.

A. No, you will not receive Pulse Points if you migrate back to the Pulse tariff.

A. No, Pulse customers will not get any Points reward when they make calls from their lines.

A. No, you will NOT receive points for calls made from all bonus accounts.

A. Yes, you will receive a notification for every point received.

A. No, you can only use your Pulse Points to redeem data.

A. The Pulse Points will be valid for a period of 1 (One) Calendar Year e.g. January 1st 2020 – December 31st 2020 11:59 pm. Any unused point will be cleared upon expiry.

A. To check for your Pulse Points balance, dial *406*7#

A. No, you will NOT receive Pulse Points if you:

• Activate a data plan with your Pulse Points.
• Activate a data plan with a combination of your Pulse Points and Airtime.

A. No, you will lose your Pulse Points if you migrate out of the Pulse plan.

A. Yes, you can accumulate your Pulse points and exchange them for free Data.

A. You will be able to redeem your Pulse Points and at any time to purchase eligible data bundles via:

• SMS – Eligible Data bundle Keyword to 312 e.g. 104 to 312.
• USSD – *406*7# and *312#

A. You will be able to redeem your Pulse Points by using Pulse Points only, or a combination of Pulse Points and Airtime for the following services:

• Daily Data plans
• Weekly Data plans
• Monthly Data plans
• Instagram/TikTok/Youtube Data bundle
• Nightlife bundles

A. Yes. You will be able to redeem bundles by combining your Airtime and Pulse Points.

A. No, the bundle activation will fail due to insufficient airtime, and you will receive a notification stating this.

A. When you choose the Pulse Points and Airtime option to purchase your data plan, the higher priority will be given to the Pulse Points, so your Pulse Points will be deducted.

A. Your Pulse Points will be deducted first, then your airtime will be charged to make up the amount for the data plan.

Example: If you choose the Pulse Points and Airtime option to purchase the 2GB for ₦1,500, and you have 500 Pulse Points and N1,500 on your Main Account, the 500 Pulse Points will be deducted, and N1000 will be charged to your Main Account to activate the data plan.

A. No, you will NOT be able to use Pulse Points or Pulse Points and Airtime for data gifting.

A. YES, you will be able to use both Pulse Points and airtime from main/Xtratime account to complete a transaction.

A. No, Pulse Points are not transferable to loved ones or family.

A. MTN Pulse Instagram/TikTok/Youtube bundle is an Instagram/TikTok/Youtube bundle that allows Pulse customers to enjoy access to Instagram/TikTok/Youtube at any time of the day at a special rate.

A. You can subscribe to any Pulse Instagram/TikTok/Youtube bundle via the following channels:

• USSD Dial *406*4 # to activate the Pulse Instagram/TikTok/Youtube Bundle.
• SMS: Sending INSTD2 to 312 for Instagram/TikTok/Youtube bundle.

A. The 1GB Pulse Instagram/TikTok/Youtube bundle is ₦300, and it can be purchased with:

• Airtime only
• Pulse Point only OR
• Pulse Points and Airtime

A. The validity for 1GB Pulse Instagram/TikTok/Youtube bundle is 3 days, after which it can be renewed.

A. The Pop-up menu is a feature that allows you to set your Instagram/TikTok/Youtube bundle on One-off or Renewal purchase:

• One-Off Purchase means that your Instagram/TikTok/Youtube bundle will not renew after expiry.
• Auto-renew Purchase means your Instagram/TikTok/Youtube bundle will auto-renew after expiry.

A. If you exit the Pop-Up Menu or it times out before selecting an option, your Instagram/TikTok/Youtube bundle will be on One-off purchase. This means that your data bundle will not auto-renew upon expiry.

A. Yes, you will be able to opt in for the Autorenew option to automatically renew your bundle by sending R+bundle code to 312. See keywords below:

• For 1GB Instagram/TikTok/Youtube, send RINSTD2 to 312, Send or dial *406*4*4# and select Opt in for Auto Renewal.

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 312.

• For 1GB Instagram/TikTok/Youtube Heavy, send NOINSTD2 to 312 or dial *406*4*4# and select Cancel Auto Renewal.

A. Yes, you will be able to subscribe to the Instagram/TikTok/Youtube bundle multiple times.

A. Yes, you can subscribe to the Instagram/TikTok/Youtube bundle when you are not on Pulse tariff plan. However, you will be migrated to MTN Pulse plan after successful activation.

NB: You will NOT be charged for migration whenever you activate the Instagram/TikTok/Youtube bundles from other tariff plan.

A. Yes, you will receive a consent menu that your line will be migrated to MTN Pulse if you proceed to buy the Instagram/TikTok/Youtube bundle from other tariff plan.

A. You will be able to check your Instagram/TikTok/Youtube bundle balance by dialing *310# or dial *406*4*3#.

A. You will be charged in the below order; Instagram/TikTok/Youtube Bundle -> Goodybag Social Instagram Bundle -> Data bonus -> other data bundles -> PAYG (if active)

A. You will be able to subscribe to any of the special bundles via the following channels:

A. 750MB+Up to 1hr Free IG/Youtube/TikTok data bundle costs ₦450 while a 1.2GB+Up to 1hr Free IG/Youtube/TikTok data bundle costs ₦750.

A. Yes, you will be able to purchase the special data bundles with Pulse Points or Pulse Points and Airtime.

A. The 750MB Data Bundle is valid for 2 days from the date of activation while the 1.2GB Data Bundle is valid for 7 days from the date of activation.

A. To activate bundle renewal, simply send RP300 to 312 for 750MB data bundle and RP500 for 1.2GB data bundle.

A. To stop bundle renewal, simply send NOP300 to 312 for 750MB + Up to 1hr IG/YouTube/TikTok data plan and NOP500 for 1.2GB + Up to 1hr IG/YouTube/TikTok data plan.

A. Yes, you will be able to purchase 750MB bundle and 1.2GB bundle multiple times. However, if you purchase 750MB and 1.2GB at the same time, then each of the data bundles purchased will have its own unique expiry dates.

A. When you activate the Pulse Special Bundle, you will get 1hr bolt-on data capped at 100MB which can ONLY be used on Instagram, TikTok, and YouTube.

A. The 1hr will start counting from the moment you launch any of the applications and will expire an hour after. However, if not used, the 100MB will have the same validity with the bundles activated.

Example:

If you activate 750MB valid for 2 days, the 100MB will be on the line for 2 days and the 1hr will start counting from the moment you launch any of the applications (IG/TikTok/Youtube).

A. The bundle with the closest expiry will deplete first.

Example: If you have both 750MB 2-day bundle and 1.2GB 7-day bundles activated, then your 750MB data bundle will deplete first

A. The 100MB 1hour bolt-on data will deplete first, then the Pulse IG/TikTok/YouTube, when using IG, TikTok or Youtube.

A. Yes, your unused balance will rollover if you activate either 750MB or 1.2GB data bundle within grace period; 1day and 3 days respectively.

Example: If you activate the 750MB 2-day plan and on the day of expiry you have 500MB remaining in your data main account. If you renew the bundle within 1day, the remaining 500MB data bundle will be rolled over to the new data bundle. This means that you will have 1.25GB in your data main account.

A. YES, you can subscribe to the Pulse Special bundles when you are not on Pulse tariff plan. However, you will be migrated to MTN Pulse plan after successful activation.

NOTE: You will NOT be charged for migration whenever you activate the Pulse Special bundles from other tariff plans.

A. New customers will now be able to choose between two welcome offers at the point of SIM registration:

• N1,000 airtime and automatic migration to the BetaGist plan.
• 1GB of data and automatic migration to the MTN Pulse plan.
• If no option is selected, the customer will be moved to the default plan – BetaGist.

A. The selection will be made during SIM registration. The registration agent will present both options, and the customer must choose one.

A. No. Each customer is allowed to choose only one of the two options – either the airtime offer (N1,000 on BetaGist) or the data offer (1GB on Pulse).

A. If no option is selected during registration, the customer will be automatically placed on BetaGist, which is the default tariff plan.

A. Yes. Once your SIM is successfully registered and activated, the selected bonus (airtime or data) will be credited instantly.

A. Simply dial *123*1*2# to view your current tariff plan.

A. Yes, you can migrate to another plan anytime by dialing *123*2# and following the prompts. Standard migration rules apply.

A. No. You will not be able to use the 1GB SIM Activation bonus once you migrate out of MTN Pulse.

A. The offer is only valid for new SIM activations completed through MTN-authorized registration channels.

A. The 1GB data offer is valid for all data activities, including web browsing, social media, YouTube, and more.

A. The 1GB data offers is valid for 3 days

A. No. Customers can only select one of the two options — either the ₦1,000 airtime/data split on BetaGist or 1GB data on Pulse.

A. No. Once you’ve selected either the ₦1,000 airtime offer or the 1GB data offer during registration, the choice is final and cannot be changed.

A. No. This offer is a one-time incentive for new customers upon SIM activation. However, you may enjoy other offers available on your selected tariff plan.

A. Any unused portion of the bonus (airtime or data) will expire after the validity period. It will not roll over.

A. Dial *310# to check your bonus balance.

A. BetaGist offers Get-Back minutes: For every 6 minutes of call, you get 3 minutes back for free (valid for local calls only).

Pulse offers Pulse Points and discounted data bundles like 1.2GB for ₦750.

A. It is a one-time welcome bonus for new activations. It is not a recurring bundle.