Devices
Sapphire
What is Sapphire Device Financing?
A. It’s a flexible payment option that lets users buy a smartphone in affordable monthly instalments rather than a single full payment.
Who is eligible for Sapphire Device Financing?
A. To be eligible, you must be at least 18 years old and have a valid source of income in your bank account, as well as an active MTN line (connected to your NIN). Additional checks may be required based on the device and the repayment arrangement.
How do I apply for Sapphire Device Financing?
A. Visit a Sapphire partner store, select your preferred device, and complete the simple application procedure with assistance from a Sapphire authorized Sales Agent.
What devices are available for financing?
A. Sentiflex supports a wide range of popular smartphone models, including those from Samsung, Redmi, etc,. The availability may vary by store.
Do I need to visit a store before I can apply for Sapphire Device Financing?
A. Yes. Currently, applications are processed by in-store agents at any authorized partner store.
What are the repayment terms?
A. Repayment periods typically range from 3 to 6 months, depending on the device and your selected plan.
Is there an upfront payment required?
A. Yes, an initial deposit is required, depending on the device and your financing plan.
How long does it take to complete the Sapphire Device Financing process?
A. Once your application is approved and your initial payment is made, the process is usually completed within 10 minutes.
What is the down payment for the device?
A. 20% of the smartphone’s price.
How do I make my first payment?
A. Your first payment is made via the Sapphire portal during the application process. Subsequent payments are then deducted monthly.
How are monthly payments made?
A. Monthly payments are automatically deducted from your bank account or transferred through your unique virtual account.
What happens if I miss a payment?
A. Missed payments attract a restricted use of the device until payments are updated.
Can I pay off my device early?
A. Yes. You can complete your outstanding balance before the agreed period without penalty, and the device will become yours.
When do I fully own the device?
A. Once you have made all scheduled payments, you will own the device outright.
What if my device is lost or stolen during the financing period?
A. You will be required to pay off the outstanding loan amount.
Can I return or exchange the device?
A. Exchanges are permitted only if the gadget was defective at the time of purchase and is still covered by the manufacturer’s warranty. Otherwise, every sale is final.
Can I return my device if I am not able to make the payment?
A. This is solely dependent on the financing agreement. Please contact an authorised Sapphire Sales Agent to discuss your options for device trade-in.
Is the device under warranty?
A. Yes. All devices come with the standard manufacturer’s warranty.
How can I check my balance or payment history?
A. You can check via the Sapphire repayment link.
Who do I contact for support or issues with my device?
A. You can contact the Sapphire Support line (07080631878) or via your authorised Sales Agent.
Where can I find a Sapphire Sales Agent?
A. Sapphire retail stores (Slot, 3Chub etc) and all major MTN stores and on the MTN website
What is the validity of the Device Financing data?
A. The data bundle is valid for 1 month.
Will I be able to roll over my unused data from the Device Financing data?
A. No, you will not be able to roll over any unused Device Financing data. Any data remaining on your line will be cleared on the expiry date.
How do I check the balance of my Device Financing data?
A. USSD: *310#
SMS: Text 2 to 323
myMTN NexGen App
MTN Zigi
Is Sapphire Credit (formerly Sentiflex) a licensed company?
A. Yes it is a registered brand under Sapphire Virtual Networks Ltd.