A. MTN XtraSpecial Postpaid is a special plan that offers customers a flat rate of 13.33k/sec to ALL networks in Nigeria from the very first second. Customers also enjoy discounted international call rates to six (6) countries.

MTN XtraSpecial Postpaid tariff plan does not attract a daily or monthly subscription or access fee.

A. Existing prepaid customers can migrate to Postpaid by simply dialing *409# and inputting their BVN to complete the migration process.

New customers are required to visit an MTN outlet with NIN to complete activation form and activate a plan and pay one-time N2,000 service activation fee.

A. You will enjoy all the following benefits;

• Call to ALL networks in Nigeria from the very first seconds at 13.33k/sec and enjoy discounted international call rates to 7 countries
• Pay less for select data plans compared to prepaid customers
  • 17GB monthly data bundle at N4,000
  • 30GB monthly data bundle at N6,000
  • 35GB 2-months data bundle at N8,000
  • 5GB monthly data bundle at N1,500
  • 15GB monthly data bundle at N3,500
• Enjoy special roaming offers and Loyalty benefit
• Free Platinum number (in-store activations)
• Instant N2,000 credit limit (migration and new activations). Valid from activation date till end of month.

A. No, you will not be charged any access fee to enjoy the flat rate.

A. The eligible countries are listed below.

Please note that discounted international rates apply to select operators in these countries.

A. No, you will NOT be required to register any destination to call at discounted international tariff.

A. Yes, you will be able to view eligible destinations by dialing *408*5#.

A. Yes. As an XtraSpecial postpaid customer, when attempting to buy select Data plans, you will get a prompt suggesting an XtraSpecial bundle instead of the Access Data bundle you are trying to buy.

Example:

If you want to buy an Access bundle of 6GB for N2,500 valid for 30days, you will get a prompt on your phone, suggesting that you purchase the N4,000 for 17GB valid for 30days.

Note: The XtraSpecial bundle that will be suggested to you will depend on the Access Data bundle you are trying to buy.

See XtraSpecial Postpaid Cross-Selling table below for the full list of the XtraSpecial bundles that will be cross-sold at the point of Access Data bundle purchase.

A. When you select the option to buy the XtraSpecial Data bundle instead of the Access Data bundle, the system will activate ONLY the XtraSpecial bundle on your line and the Access Data bundle will not be activated.

A. No. If you don’t want to buy the recommended data bundle, simply select your preferred bundle on the cross-selling menu to finalise your purchase, otherwise the suggested data plan will be activated.

A. You will get the XtraSpecial cross-sell menu when you buy Access Data bundle using myMTN app/web, USSD and SMS.

A. To check the data bundle balance, simply dial *310# or text 2 to 323.

You can also log on to myMTN app or myMTN web to view the Bundle balances.

A. You can subscribe to any of the MTN Consumer Postpaid data bundles via the following channels

• USSD (See table below for keywords)
• SMS: Send the bundle plan keyword to 312. (See table below for keywords).
• myMTN App: download and log on to the MTN mobile App then select your preferred data plan from the monthly plan § myMTN Web: by logging on to www.mymtn.com.ng then select your preferred data plan from the monthly plan.
• MTN Topit

A. Yes, you will be able to buy any of the special data bundles multiple times as long as you are on XtraSpecial plan.

A. Yes. You will be able to use XtraSpecial data bundles all-day

A. You can only roll over unused data in your data main account if you renew the bundle before expiry or within the grace period after expiry.

A. The validity of the bundles are stated below

A. ONLY Customers on the Consumer Postpaid tariff plans listed below can purchase the bundles:

• XtraSpecial ePostpaid
• ePostpaid VIP
• XtraSpecial Postpaid
• Consumer XtraValue Data
• XtraSpecial Postpaid VIP
• XtraSpecial Postpaid VIP Exceptional

No. only Postpaid Consumers are eligible to purchase Consumer Postpaid Data plans, however prepaid customers can migrate to postpaid and activate a plan

A. The pop-up menu is a feature that allows you to set your data bundle on Auto-renew or One-off purchase, and to “Buy for a Friend”:

• ‘Auto-renew Purchase’ means that your data bundle will auto-renew after expiry as long as you are having enough airtime on your line.
• ‘One-off Purchase’ means that your data bundle will not renew after expiry.
• ‘Buy for a Friend’ option allows you to buy a data bundle for another number on MTN with your airtime.

Note: The ‘Buy For a Friend’ option can only be used to buy data for a friend on Consumer Postpaid Data tariff plans.

A. The data bundle with the least validity will be used first.

Example: If you have a 30-day bundle plan and 60-day plan both active on your line, the 30-day plan will be used first before the 60 days plan.

A. As soon as you exhaust your data bundle before the expiry, your data access will be suspended, and you will not be able to browse again. To continue browsing, you will need to do one of the following:

• USSD *312*1# or *904#.
• myMTNApp
• myMTN Web
• Opt-in for Pay-As-You-Go browsing by dialling *312*200# to continue browsing with your airtime at N3.53/MB.

A. Yes, you will be able to enjoy 100%, and any other bonus offers you are eligible for on the network whenever you buy a data bundle. The offer includes.

• 100% 4G Upgrade Bonus offer is select data bundles valid 1 – 3 months after 4G SIM upgrade.
• Customers can also get 100% Device Bonus offer on select data plans on activation of new phone/device.

A. Yes, you will be able to roll over your unused data bundle ONLY if you buy another data plan in the same category with current bundle within the stipulated grace period. the validity of the new data bundle will be applied to rolled over bundle.

**Note, unused data bonus does not rollover. See Data Roll Over table below for details:

A. Yes, XtraSpecial Postpaid can transfer/share their special data plans with other customers on Consumer Postpaid plans via below channels:

• USSD – Dial *312*Phone number*Data amount#.
• SMS – Text Transfer<space>Phonenumber<space>Data amount to 312.

A. All bundles will renew according to their bundle category – daily, weekly and monthly, etc. However, if you have multiple data bundles active from same category, the last data plan you purchased from that category will be the bundle that will be auto renewed.

For Example: if you activate two data plans from the daily plans; (40MB on June 1st, 200MB on June 2nd), two plans from the monthly plan; (1.5GB on June 3rd and 17GB on June 4th), on the day of renewal, only 200MB from the daily plan and 17GB from the monthly plan will be the plans that will auto-renew.

A. If you fail to renew your expired bundle or purchase another bundle from the same category after the rollover period, all your un-used bundles will be cleared. See Data Roll- Over table for details.

No, you will NOT be able to rollover any unused data bonus even if the bundle auto-renews before expiry, upon expiry, or within the applicable rollover period.

A. Yes, you can gift an MTN Data Bundle by dialling *312*7# to Buy For a Friend but the recipient must be on Consumer Postpaid tariff plan.

A. You will be able to browse from your airtime only after exhausting your data bundle, BUT you will be required to opt in by dialing *312*200# before you can browse from your airtime at Pay As You Go rate.

A. To opt in for PAYG browsing, simply:

• Dial *312*200#.
• Send RESET to 312.

A. Your browsing from your airtime will be charged at N3.53/MB.

A. No, you will not be charged for opting in for PAYG browsing.

A. To opt out of PAYG browsing, simply

• Dial *312*201#.
• Send SUSPEND to 312.

A. You will be able to check the validity and expiry date of your data bundle via the following channels:

• SMS: Texting 2 to 323
• USSD: Dialling *323*1# (for main data bundle and bonus), or *310#
• myMTN NG App
• myMTN Web

Q. What is Postpaid Credit Limit?

A. Postpaid Credit Limit is monthly upfront airtime allocated to postpaid customers which can use to enjoy the rich bouquet of MTNN services

A. You will receive instant N2,000 onboarding credit limit upon activation of a new SIM or migration to postpaid. A revised credit limit is subsequently applied backend in line with customer’s request or current spend.

Note: onboarding credit limit expires at the end of billing cycle where backend review is not applied. Customer would receive invoice to settle usage from onboarding credit limit.

A. You can use your Credit limit for all chargeable activities but not limited to;

• National/International/Roaming calls
• National/International/Roaming SMS
• National/Roaming data activities
• Bundle purchase etc.

• You can check your Credit Limit at any time by dialling 310#

A. No, you will NOT be able to transfer your Credit Limit to another MTN number.

A. If you do not exhaust your Credit limit within the billing cycle, your remaining credit limit will be cleared, and you will receive a bill showing usage from the credit limit account for payment.

Q. How can I pay my Postpaid Bill?

A. You can pay your XtraSpecial Postpaid bill using any of the below payment options

• Option 1- Pay your bill through myMTN NG App
• Option 2 – MoMo Recharge
• Option 3 – Airtime Recharge
• Option 4 – Online
  • Bill pay – https://bit.ly/MTNPaybill
  • MTN Topit
  • Zigi Chat
  • MTN OnDemand – *904#
  • Quickteller/MTN Direct Top up: https:mtn.quickteller.com/payment/billeroption/mtnpostpaid
  • Jumia – https://pay.jumia.ng/services/airtime
  • Flutterwave – https://mtnondemand.flutterwave.com
• Option 5- Pay your bill using our bank account. Use invoice ID, Account ID or Phone number to pay directly into the following MTN collection banks
  

  Bank	Account Number	Bank	Account Number
  Access Bank	0001613058	Citigroup	0009561073
  		Fidelity Bank	5020113159
  GTBank	0001260051	Keystone Bank	1001275174
  Standard Chartered Bank	0000026787	Stanbic IBTC Bank	9202037598
  UBA	1003182609	Zenith International Bank	1010487672

• Option 6 – Pay your bill at any MTN service centreMake payment (Cash, Cheque & Electronic card payment) when you visit an MTN store.

A. Your XtraSpecial postpaid bill due date is 5th of the new billing cycle. We will also send a text message reminding you of payment for your previous usage/bill between 1st – 5th of the month and before suspension.

VIP XtraSpecial epostpaid bill due date is 16th of the new billing cycle. We will also send text messages reminding you of payment for your previous usage/bill between 1st – 5th of the month and also before suspension.

A. If you exhaust your credit limit and unable to pay between the 1st and 5th month of the new month, the system will suspend your line on the 6th day of the month till payment is received to clear the unsettled bill.