Voice

XtraSpecial Postpaid

What is MTN XtraSpecial Postpaid? What is MTN XtraSpecial Postpaid?

A. MTN XtraSpecial Postpaid is a special plan that offers customers a flat rate of 13.33k/sec to ALL networks in Nigeria from the very first second. Customers also enjoy discounted international call rates to 7 countries.

MTN XtraSpecial Postpaid tariff plan does not attract a daily or monthly subscription or access fee.

How do I activate MTN XtraSpecial Postpaid? How do I activate MTN XtraSpecial Postpaid?

A. Existing prepaid customers can migrate to Postpaid by simply dialling *409# and inputting their BVN to complete the migration process.

New customers are required to visit an MTN outlet with NIN to complete activation form and activate a plan and pay one-time N2,000 service activation fee.

What will I enjoy on MTN XtraSpecial Postpaid? What will I enjoy on MTN XtraSpecial Postpaid?

A. You will enjoy all the following benefits;

  • Call to ALL networks in Nigeria from the very first seconds at 13.33k/sec and enjoy discounted international call rates to 7 countries
  • Pay less for select data plans compared to prepaid customers
    • 17GB monthly data bundle at N4,000
    • 30GB monthly data bundle at N6,000
    • 35GB 2-months data bundle at N8,000
    • 5GB monthly data bundle at N1,500
    • 15GB monthly data bundle at N3,500
  • Enjoy special roaming offers and Loyalty benefit
  • Free Platinum number (in-store activations)
  • Instant N2,000 credit limit (migration and new activations). Valid from activation date till end of month.
Will I be charged an access fee to enjoy the flat rate? Will I be charged an access fee to enjoy the flat rate?

A. No, you will not be charged any access fee to enjoy the flat rate.

What are the eligible countries that I can call at 13.33k/sec? What are the eligible countries that I can call at 13.33k/sec?

A. The eligible countries are listed below.

Destination Applicable tariff
1. United States 25k/sec
2. Canada 25k/sec
3. China 50k/sec
4. India 50k/sec
5. Malaysia 50k/sec
6. Norway 25k/sec
7. South Korea 50k/sec

Please note that discounted international rates apply to select operators in these countries.

Will I be required to register the destinations? Will I be required to register the destinations?

A. No, you will NOT be required to register any destination to call at discounted international tariff.

Will I be able to view the eligible destinations? Will I be able to view the eligible destinations?

A. Yes, you will be able to view eligible destinations by dialing *408*5#.

I noticed that when I tried to buy select data bundles, I get prompt suggesting I purchase other data plans. I noticed that when I tried to buy select data bundles, I get prompt suggesting I purchase other data plans.

A. Yes. As an XtraSpecial postpaid customer, when attempting to buy select Data plans, you will get a prompt suggesting an XtraSpecial bundle instead of the Access Data bundle you are trying to buy.

 

Example:

If you want to buy an Access bundle of 6GB for N2,500 valid for 30days, you will get a prompt on your phone, suggesting that you purchase the N4,000 for 17GB valid for 30days.

 

Note: The XtraSpecial bundle that will be suggested to you will depend on the Access Data bundle you are trying to buy.

See XtraSpecial Postpaid Cross-Selling table below for the full list of the XtraSpecial bundles that will be cross-sold at the point of Access Data bundle purchase.

What happens when I select the XtraSpecial bundle the system suggested? What happens when I select the XtraSpecial bundle the system suggested?

A. When you select the option to buy the XtraSpecial Data bundle instead of the Access Data bundle, the system will activate ONLY the XtraSpecial bundle on your line and the Access Data bundle will not be activated.

Do I have to buy the suggested data bundle? Do I have to buy the suggested data bundle?

A. No. If you don’t want to buy the recommended data bundle, simply select your preferred bundle on the cross-selling menu to finalise your purchase, otherwise the suggested data plan will be activated.

On which channel of activation will I get the cross-sell menu? On which channel of activation will I get the cross-sell menu?

A. You will get the XtraSpecial cross-sell menu when you buy Access Data bundle using myMTN app/web, USSD and SMS.

How do I check the data balance of these bundles? How do I check the data balance of these bundles?

A. To check the data bundle balance, simply dial *310# or text 2 to 323.

You can also log on to myMTN app or myMTN web to view the Bundle balances.

How do I subscribe to any of the special and Consumer data bundles? How do I subscribe to any of the special and Consumer data bundles?

A. You can subscribe to any of the MTN Consumer Postpaid data bundles via the following channels

  • USSD (See table below for keywords)
  • SMS: Send the bundle plan keyword to 312. (See table below for keywords).
  • myMTN App: download and log on to the MTN mobile App then select your preferred data plan from the monthly plan § myMTN Web: by logging on to www.mymtn.com.ng then select your preferred data plan from the monthly plan.
  • MTN Topit
Bundle SMS Keyword USSD Keyword
5GB SP1 to 312 Dial *408*2#
15GB SP2 to 312 Dial *408*3#
17GB 401 to 312 Dial *312*401#
30GB 402 to 312 Dial *312*402#
35GB 403 to 312 Dial *312*403#
Will I be able to buy any of the data bundles multiple times? Will I be able to buy any of the data bundles multiple times?

A. Yes, you will be able to buy any of the special data bundles multiple times as long as you are on XtraSpecial plan.

Will I be able to use the Special data offer for browsing all day? Will I be able to use the Special data offer for browsing all day?

A. Yes. You will be able to use XtraSpecial data bundles all-day

Will I be able to roll over my data bundle? Will I be able to roll over my data bundle?

A. You can only roll over unused data in your data main account if you renew the bundle before expiry or within the grace period after expiry.

What is the validity of the XtraSpecial Data bundles? What is the validity of the XtraSpecial Data bundles?

A. The validity of the bundles are stated below

Bundle Validity
5GB 30 days
15GB 30 days
17GB 30 days
30GB 30 days
35GB 60 days
Who can subscribe to the Consumer Postpaid Data Plans? Who can subscribe to the Consumer Postpaid Data Plans?

A. ONLY Customers on the Consumer Postpaid tariff plans listed below can purchase the bundles:

  • XtraSpecial ePostpaid
  • ePostpaid VIP
  • XtraSpecial Postpaid
  • Consumer XtraValue Data
  • XtraSpecial Postpaid VIP
  • XtraSpecial Postpaid VIP Exceptional
Can customers on other tariff plans purchase the Consumer Postpaid data plans? Can customers on other tariff plans purchase the Consumer Postpaid data plans?

No. only Postpaid Consumers are eligible to purchase Consumer Postpaid Data plans, however prepaid customers can migrate to postpaid and activate a plan

I received a pop-up menu to choose either Auto-renewal, One-off, or Buy for a Friend when activating a data bundle. What does this mean? I received a pop-up menu to choose either Auto-renewal, One-off, or Buy for a Friend when activating a data bundle. What does this mean?

A. The pop-up menu is a feature that allows you to set your data bundle on Auto-renew or One-off purchase, and to “Buy for a Friend”:

  • ‘Auto-renew Purchase’ means that your data bundle will auto-renew after expiry as long as you are having enough airtime on your line.
  • ‘One-off Purchase’ means that your data bundle will not renew after expiry.
  • ‘Buy for a Friend’ option allows you to buy a data bundle for another number on MTN with your airtime.

Note: The ‘Buy For a Friend’ option can only be used to buy data for a friend on Consumer Postpaid Data tariff plans.

If I activate multiple data bundles, which bundle will deplete first? If I activate multiple data bundles, which bundle will deplete first?

A. The data bundle with the least validity will be used first.

Example: If you have a 30-day bundle plan and 60-day plan both active on your line, the 30-day plan will be used first before the 60 days plan.

What happens if I exhaust my data bundle before the renewal date? What happens if I exhaust my data bundle before the renewal date?

A. As soon as you exhaust your data bundle before the expiry, your data access will be suspended, and you will not be able to browse again. To continue browsing, you will need to do one of the following:

  • USSD *312*1# or *904#.
  • myMTNApp
  • myMTN Web
  • Opt-in for Pay-As-You-Go browsing by dialling *312*200# to continue browsing with your airtime at N3.53/MB.
Will I be able to enjoy data bonus offers when I activate a data bundle? Will I be able to enjoy data bonus offers when I activate a data bundle?

A. Yes, you will be able to enjoy 100%, and any other bonus offers you are eligible for on the network whenever you buy a data bundle. The offer includes.

  • 100% 4G Upgrade Bonus offer is select data bundles valid 1 – 3 months after 4G SIM upgrade.
  • Customers can also get 100% Device Bonus offer on select data plans on activation of new phone/device.
Will I be able to rollover my unused main data bundle? Will I be able to rollover my unused main data bundle?

A. Yes, you will be able to roll over your unused data bundle ONLY if you buy another data plan in the same category with current bundle within the stipulated grace period. the validity of the new data bundle will be applied to rolled over bundle.

**Note, unused data bonus does not rollover. See Data Roll Over table below for details:

 

Data Plan Bundle Roll Over Category Roll Over period
30-day Monthly 7 days
60-day 2-months 7 days
Can I share my MTN Consumer Postpaid Data Bundles? Can I share my MTN Consumer Postpaid Data Bundles?

A. Yes, XtraSpecial Postpaid can transfer/share their special data plans with other customers on Consumer Postpaid plans via below channels:

  • USSD – Dial *312*Phone number*Data amount#.
  • SMS – Text Transfer<space>Phonenumber<space>Data amount to 312.

 

If I have multiple data bundle active from different categories, which bundle will auto-renew first? If I have multiple data bundle active from different categories, which bundle will auto-renew first?

A. All bundles will renew according to their bundle category – daily, weekly and monthly, etc. However, if you have multiple data bundles active from same category, the last data plan you purchased from that category will be the bundle that will be auto renewed.

 

For Example: if you activate two data plans from the daily plans; (40MB on June 1st, 200MB on June 2nd), two plans from the monthly plan; (1.5GB on June 3rd and 17GB on June 4th), on the day of renewal, only 200MB from the daily plan and 17GB from the monthly plan will be the plans that will auto-renew.

What will happen if I do not renew my expired bundle or purchase another bundle of the same category after the rollover period? What will happen if I do not renew my expired bundle or purchase another bundle of the same category after the rollover period?

A. If you fail to renew your expired bundle or purchase another bundle from the same category after the rollover period, all your un-used bundles will be cleared. See Data Roll- Over table for details.

Will I be able to rollover my unused data bonus? Will I be able to rollover my unused data bonus?

No, you will NOT be able to rollover any unused data bonus even if the bundle auto-renews before expiry, upon expiry, or within the applicable rollover period.

Can I gift an MTN Data Bundle? Can I gift an MTN Data Bundle?

A. Yes, you can gift an MTN Data Bundle by dialling *312*7# to Buy For a Friend but the recipient must be on Consumer Postpaid tariff plan.

Will I be able to browse from my airtime automatically after exhausting my data bundle? Will I be able to browse from my airtime automatically after exhausting my data bundle?

A. You will be able to browse from your airtime only after exhausting your data bundle, BUT you will be required to opt in by dialing *312*200# before you can browse from your airtime at Pay As You Go rate.

How do I opt-in for PAYG browsing? How do I opt-in for PAYG browsing?

A. To opt in for PAYG browsing, simply:

  • Dial *312*200#.
  • Send RESET to 312.
How much will I be charged for browsing from my airtime after opting in for PAYG browsing? How much will I be charged for browsing from my airtime after opting in for PAYG browsing?

A. Your browsing from your airtime will be charged at N3.53/MB.

Will I be charged for opting in for PAYG browsing? Will I be charged for opting in for PAYG browsing?

A. No, you will not be charged for opting in for PAYG browsing.

How do I opt out of PAYG browsing? How do I opt out of PAYG browsing?

A. To opt out of PAYG browsing, simply

  • Dial *312*201#.
  • Send SUSPEND to 312.
How can I check the validity of my Consumer Postpaid data bundle? How can I check the validity of my Consumer Postpaid data bundle?

A. You will be able to check the validity and expiry date of your data bundle via the following channels:

  • SMS: Texting 2 to 323
  • USSD: Dialling *323*1# (for main data bundle and bonus), or *310#
  • myMTN App
  • myMTN Web
POSTPAID CREDIT LIMIT POSTPAID CREDIT LIMIT

Q. What is Postpaid Credit Limit?

A. Postpaid Credit Limit is monthly upfront airtime allocated to postpaid customers which can use to enjoy the rich bouquet of MTNN services

How do I get Credit Limit? How do I get Credit Limit?

A. You will receive instant N2,000 onboarding credit limit upon activation of a new SIM or migration to postpaid. A revised credit limit is subsequently applied backend in line with customer’s request or current spend.

Note: onboarding credit limit expires at the end of billing cycle where backend review is not applied. Customer would receive invoice to settle usage from onboarding credit limit.

What activities can I perform with the N2000 Instant temporal Credit? What activities can I perform with the N2000 Instant temporal Credit?

A. You can use your Credit limit for all chargeable activities but not limited to;

  • National/International/Roaming calls
  • National/International/Roaming SMS
  • National/Roaming data activities
  • Bundle purchase etc.
How will I check my Credit limit Balance? How will I check my Credit limit Balance?
  • You can check your Credit Limit at any time by dialling 310#
Will I be able to transfer my Credit limit to another MTNN number? Will I be able to transfer my Credit limit to another MTNN number?

A. No, you will NOT be able to transfer your Credit Limit to another MTN number.

What happens if I do not exhaust my Credit within billing cycle (1st day of new month till month end)? What happens if I do not exhaust my Credit within billing cycle (1st day of new month till month end)?

A. If you do not exhaust your Credit limit within the billing cycle, your remaining credit limit will be cleared, and you will receive a bill showing usage from the credit limit account for payment.

BILLING, PAYMENT & DUNNING BILLING, PAYMENT & DUNNING

Q. How can I pay my Postpaid Bill?

A. You can pay your XtraSpecial Postpaid bill using any of the below payment options

  • Option 1- Pay your bill through myMTNApp
  • Option 2 – Airtime Recharge
  • Option 3 – Online
    • Bill pay – https://bit.ly/MTNPaybill
    • MTN Topit
    • MTN OnDemand – *901#
    • Quickteller/MTN Direct Top up: https:mtn.quickteller.com/payment/billeroption/mtnpostpaid
    • Jumia – https://pay.jumia.ng/services/airtime
    • Flutterwave – https://mtnondemand.flutterwave.com
  • Option 4- Pay your bill using our bank account. Use invoice ID, Account ID or Phone number to pay directly into the following MTN collection banks
    Bank Account Number Bank Account Number
    Access Bank 0001613058 Citigroup 0009561073
    Diamond Bank 0006085394 Fidelity Bank 5020113159
    GTBank 0001260051 Keystone Bank 1001275174
    Standard Chartered Bank 0000026787 Stanbic IBTC Bank 9202037598
    UBA 1003182609 Zenith International Bank 1010487672
  • Option 5- Pay your bill at any MTN service centreMake payment (Cash, Cheque & Electronic card payment) when you visit an MTN store.
How do I know my XtraSpecial Postpaid Bill due date? How do I know my XtraSpecial Postpaid Bill due date?

A. Your XtraSpecial postpaid bill due date is 5th of the new billing cycle. We will also send a text message reminding you of payment for your previous usage/bill between 1st – 5th of the month.

What happens if I exhaust my credit limit within the billing cycle period and I am unable to pay between the 1st and 5th of the new month? What happens if I exhaust my credit limit within the billing cycle period and I am unable to pay between the 1st and 5th of the new month?

A. If you exhaust your credit limit and unable to pay between the 1st and 5th month of the new month, the system will suspend your line on the 6th day of the month till payment is received to clear the unsettled bill.

Summary of XtraSpecial Postpaid Plan Summary of XtraSpecial Postpaid Plan
Summary of MTN XtraSpecial Postpaid
National 7 International Destinations
Calls 13.33k/sec (N7.99/min) 25k/sec (Zone 1) and 50k/sec (Zone 2)
SMS N4/SMS Standard International SMS rates Apply
Consumer Postpaid Data Bundles
Bundles Opt in Cost Validity Renewal Opt-in Renewal Opt-out
17GB SMS 401 to 312 USSD *312*401# N4,000 30 days R401 to 312 NO401 to 312
30GB SMS 402 to 312 USSD *131*402# N6,000 30 days R402 to 312 NO402 to 312
35GB SMS 403 to 312 USSD *312*403# N8,000 60 days R403 to 312 NO403 to 312
Special Data Bundles Offer
Bundles Opt in Cost Validity Renewal Opt-in Renewal Opt-out
5GB SMS SP1 to 312 Dial *408*2# N1,500 30 days RSP1 to 312 NOSP1 to 312
15GB SMS SP2 to 312 Dial *408*3# N3,500 30 days RSP2 to 312 NOSP2 to 312