A. MTN XtraValue tariff plan is a plan that offers you airtime and data for national calls, SMS, international calls to some select destinations, and data for browsing, after subscribing to any XtraValue bundle.

Xtravalue has two (2) categories depending on your preference. XtraData offers you more data than airtime, and XtraTalk offers you more airtime than data

A. All MTN Prepaid and Postpaid customers can activate the Xtravalue bundles. However, after purchase of any XtraValue bundle, Prepaid Customers will be migrated to Xtravalue plan to enjoy the bundle WHILE Postpaid Customers will enjoy the bundle from their respective tariff plan.

A. Simply subscribe to any of the XtraValue bundles by:

• Dial *312*5# OR *123*2*5# and select any XtraValue plan of your choice.
• Send SMS keyword of preferred XtraValue plan to 312. (See table below for keywords).
• Download myMTN App and select XtraValue plan of choice from the available XtraValue plans.
• Log on to MTN eShop (https://shop.mtn.ng)
• myMTN Web:
  • Log on to https://mymtn.com.ng
  • Enter your phone number.
  • Enter OTP and select ‘Proceed’.
  • Select ‘Buy Bundle’.
  • Select ‘Data and Voice bundle’.
  • Select XtraValue plan of choice from the available XtraValue plans.

Once you have successfully subscribed to a bundle plan, you will be automatically migrated to XtraValue plan and your XtraValue bundle account will be credited with the bundle elements.

Note: If you are a Postpaid customer, you will not be migrated to XtraValue plan. You will be able to enjoy the bundle from your tariff plan.

XtraData

XtraTalk

A. Yes. New MTN customers that join the network will now enjoy 100% data bonus on their XtraData bundle purchase within 30 days of joining the network but Customers that are 31 days and above will get the regular bundle values when they buy any Xtradata bundles.

Note: The 100% data bonus is only applicable to the data bundle value (and not the Voice value) when an eligible customer buys any Xtradata bundle.

Example (Scenario 1)

Zainab activated a new line on the 5th of June and selects Xtravalue plan at the point of activation, she will enjoy the 100% data bonus on every Xtradata bundle she buys till the 4th of July 2022. From 5th of July, she will NOT enjoy the 100% data bonus if she buys any Xtradata bundle.

Xtradata 100% Bonus Benefits for new customers.

A. The Pop-up menu is a new feature that allows you to set your Xtravalue bundle on One-off or Recurrent purchase:

– One-Off Purchase means that your Xtravalue bundle will NOT auto-renew after expiry.

– Auto-renewal/ Recurrent Purchase means your Xtravalue bundle will auto-renew after expiry.

• Note: For one-off purchase, your XtraValue Bundle will NOT renew automatically after exhausting the bundle element or on expiry of the bundle.
• For recurrent purchase, your XtraValue Bundle will renew automatically after exhausting the bundle element or on expiry of the bundle.

A. If you cancel the Pop-Up Menu or it times out before selecting an option, your Xtravalue bundle will be on One-off purchase. This means that your Xtravalue bundle will not auto-renew upon expiry.

A. Yes, you will be able to opt in for Recurrent option or renew the bundle by sending R + bundle keyword to 312.

Example: If you have an active XtraData3500 that is on the One-off option, you will be able to renew it by sending RD3500 to 312.

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending No+Bundle code to 312, e.g. NoD300 to 312.

A. Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS and Data will be charged from your main account or any active bonus account after your bundle has expired.

A. You will not be charged the migration fee of N102 while migrating into XtraValue plan after subscribing to a plan, only the bundle plan fee will be deducted.

A. Your first migration out of XtraValue plan to another tariff plan in a month will not be charged but subsequent migrations to other tariff plans thereafter, will be charged at N102.

A. Yes, you will be able to purchase any XtraValue bundle while on any prepaid tariff plan but as soon as the subscription is completed, you will be automatically migrated to XtraValue plan.

A. Yes, you will be able to enjoy all MTNN Products, Services, Offers and Promotions while on XtraValue plan.

A. All your National calls, International calls to the six (6) selected destinations, SMS and Data will be deducted from your XtraValue bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your call, SMS and Data will be deducted from your normal main account or any active bonus account

A. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 20.48k/sec, standard International call and National SMS at N4.

But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal XtraValue bundle rate.

A. You will be able to migrate out of XtraValue plan to another tariff plan even if you have an active XtraValue bundle BUT you will NOT be able to use the bundle balance on the plan you migrated to and the bundle will not auto-renew on the day of supposed renewal.

A. No, your bundle will not renew while you are on another tariff plan.

A. Yes, you will be able to purchase multiple bundles while on XtraValue plan. For example, you can purchase both XtraTalk 500 and XtraTalk 1000 together.

A. Yes, your XtraValue Bundle will renew automatically after exhausting either the airtime or data element depending on the bundle type if you have enough airtime to purchase.

Example:

• You have an active XtraTalk bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT you will ONLY be able to use the remaining data balance before the bundle expires.
• In the same way, if you have an active XtraData bundle and you exhaust the data, your bundle will auto renew even if you have not exhausted the airtime BUT you will ONLY be able to use the remaining airtime balance before the bundle expires.

A. No, you will NOT be able to rollover your unused data and airtime if you renew before expiry. Each Xtravalue bundle have different expiration date and all unused data and airtime will be cleared once the bundle expires.

Example:

Olabisi activated an Xtratalk 300 bundle with a 3-day validity on the 5^th of July, and then activates the same bundle on the 6^th of July, she will be able to roll-over the bundle balance of the previous Xtratalk 300 bundle until it expires on the 7^th of July.

Note:  She will lose any unused balance from the Xtravalue bundle if it expires on the 7^th of July.

A. You can check your main account balance, XtraValue bundle balance and bundle expiry by dialling the code *310#.

A. Yes, you can subscribe to different bundles at a time.

A. Yes, you will be able to use some selected Xtravalue bundle plans while roaming in the eligible destination. Please see below the eligible bundle plans:

• XtraTalk 5000 & Data 5000
• XtraTalk 10000 & Data 10000
• XtraTalk 15000 & Data 15000
• XtraTalk 20000 & Data 20000

A. There are six (6) eligible countries. The eligible countries are listed below:

• United States
• Canada
• India
• Malaysia
• Norway
• South Korea

A. Yes, you will be able to subscribe to any of our Xtravalue bundle plans while roaming, however, if the bundle plan is not in the listed eligible XtraValue bundle plans allowed, you will NOT be able to use it even if you are in the eligible destinations.

A. No, you will ONLY be able to use the eligible XtraValue bundle plan while roaming in any of the eligible destinations.

Refer to table below for the eligible destinations.

A. You will be able to perform the following activities with the eligible XtraTalk or XtraData bundle plans:

• Make calls to the 6 eligible destinations and back home (Nigeria).
• Receive calls from eligible destination
• Send SMS to eligible destinations.
• Browse while roaming in eligible destinations

A. Yes, you will receive the same data volume or airtime value when you activate the XtraValue bundle plan while roaming but the depletion rate will be different from when you are back home.

Example: If you activate XtraTalk20000 monthly bundle in Nigeria you will receive the same 4.5GB and N80,200 while roaming.

Refer to table below for the charges.

A. No, your calls/sms and data rate while using the Xtravalue bundles locally or while roaming in the eligible destinations will be charged differently.

Example: If you buy an XtraTalk5000 bundle that gives N25,000 + 1.5GB, your calls, SMS and Data will be charged at N35.4/min (or 59k/sec), N4/SMS, and N0.23/MB respectively while using it in Nigeria. However, while roaming, your calls, SMS, and Data within the eligible destinations will be charged at the designated rates. The reverse should apply when you return to Nigeria.

A. If you exhaust your bundle or bundle has expired while roaming and you call an eligible destination, your calls/SMS/data will be charged from other Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.

A. If you have an active Xtravalue bundle plan and you call any destination not in the eligible destinations, your calls/SMS/data will be charged first from a Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.

A. Yes, you will be able to use the remaining bundle balance when you return to Nigeria and you will be charged at the applicable local rates.

A. Your calls/SMS/data will be charged in this order:

XtraValue bundle ⇒ Roaming bundle account ⇒ Main account.

A. You can get the 15% airtime bonus on virtual recharge when you recharge via the eligible recharge channels listed below:

1. MTN OnDemand (*904#)

• Bank Account option
• Debit Card option

2. myMTN NG app.

• Airtime recharge option ONLY.

3. MoMo.

A. The 50% airtime bonus on virtual recharge will be valid for 7 days BUT unused bonus will be cleared after 7 days.

A. No. The 15% airtime bonus on virtual recharge can’t be shared/transferred to another line.

A. When you make calls, your 15% airtime bonus on virtual recharge will be charged first until it is exhausted after which call charges will now be from your main bundle balance or your main account balance or any other balance on your line.

A. No. You will not get the 15% airtime bonus on virtual recharge when you receive or send airtime via MTN Share.

A. You will be able to make local calls, send SMS and browse any website or app with the 15% airtime bonus on virtual recharge.

A. The table below contains the rate you will be charged from the 15% airtime bonus on virtual recharge.

A. You will be able to use the 15% airtime bonus on virtual recharge at any time of the day.

A. You will receive the 15% airtime bonus on virtual recharge for every recharge you make via the eligible channels.

A. Yes, you will still be able to use the 15% airtime bonus on virtual recharge when you migrate to another tariff plan as long the bonus has not expired