Voice
XtraValue
What is XtraValue Plan?
A. MTN XtraValue tariff plan is a plan that offers you airtime and data for national calls, SMS, international calls to some select destinations, and data for browsing, after subscribing to any XtraValue bundle.
Xtravalue has three (3) categories depending on your preference. XtraData offers you more data than airtime, XtraTalk offers you more airtime than data, while the Value Data offers you data only.
Who can activate MTN Xtravalue bundle?
A. Xtravalue and Postpaid customers can activate the Xtravalue bundles. Postpaid customers will enjoy the
bundle from their respective tariff plan.
How can other prepaid plans activate the MTN Xtravalue bundle?
A. Other prepaid plans will be required to first migrate to XtraValue tariff plan before they will be able to activate the bundle. i.e., you will not be able to purchase the XtraValue bundle directly from another tariff plan.
How do I migrate to the XtraValue tariff plan?
A. You can migrate to Xtravalue when you buy any of the Xtravalue bundles and your line will be migrated to the
Xtravalue tariff plan.
Note: You will only be charged for the cost of the Xtravalue bundle you purchase, and you will not be charged for the migration.
What is the code to activate the XtraValue bundle?
A. Customers on Xtravalue plan can buy and Xtravalue bundle via:
- USSD: Dial *312*5#
- SMS: Send the bundle keyword to 312 e.g. D500 to 312.
- myMTN app
- Zigi
- MTN eShop
What are the XtraValue plan benefits?
XtraData
Bundle Type | Price (N) |
Data (MB) |
Voice |
SMS |
Validity | Activation SMS Keyword to 312 |
Xtradata 500 | 500 | 600MB | 2 minutes | 2 | 7 days | D500 |
Xtradata 1500 | 1500 | 1.8GB | 6 minutes | 5 | 30 days | D1500
|
Xtradata 3000 | 3000 | 5.5GB | 8 minutes | 7 | 30 days | D3000 |
Xtradata 5500 | 5500 | 12.5GB | 36 minutes | 15 | 30 days | D5500 |
XtraData More 2500 | 2500 | 6GB | 17 minutes | 5 | 7 days | D2500 |
XtraTalk
Bundle Type | Price (N) | Data (MB)
|
SMS | Voice | Validity | SMS Keyword to 312 |
Xtratalk 500 | 500 | 250MB | 37 minutes | 5 | 7 days | V500 |
Xtratalk 1500 | 1500 | 580MB | 117 minutes | 10 | 30 days | V1500 |
Xtratalk 3000 | 3000 | 750MB | 250 minutes | 12 | 30 days | V3000 |
Xtratalk 5500 | 5500 | 2GB | 438 minutes | 20 | 30 days | V5500 |
Value Data
Bundle Type | Price (N) |
Data (MB)
|
Validity | SMS Keyword to 312 |
Value Data 3000 | 3,000 | 6.75GB | 30 days | SP1 |
Value Data 5000 | 5,000 | 14.5GB | 30 days | SP2 |
My sister that just bought a new MTN SIM gets more data volume whenever she buys any Xtradata bundle but when I buy the same Xtradata bundle, I get less volume. Why?
A. Yes. New MTN customers that join the network will now enjoy 100% data bonus on their XtraData bundle purchase within 30 days of joining the network but Customers that are 31 days and above will get the regular bundle values when they buy any Xtradata bundles.
Note: The 100% data bonus is only applicable to the data bundle value (and not the Voice value) when an eligible customer buys any Xtradata bundle.
Example (Scenario 1)
Zainab activated a new line on the 5th of June and selects Xtravalue plan at the point of activation, she will enjoy the 100% data bonus on every Xtradata bundle she buys till the 4th of July 2022. From 5th of July, she will NOT enjoy the 100% data bonus if she buys any Xtradata bundle.
Xtradata 100% Bonus Benefits for new customers.
Bundle Type
|
XtraData Bonus Benefits | Validity | |||||
Standard | 100% data bonus on 1st Month | ||||||
Data | Voice | SMS | Data | Voice | SMS | ||
Xtradata 500 | 600MB | 2mins | 2 | 1.2GB | 2mins | 2 | 7 days |
Xtradata 1500 | 1.8GB | 6min | 5 | 3.6GB | 6min | 5 | 30 days |
Xtradata 3000 | 5.5GB | 8mins | 7 | 11GB | 8mins | 7 | 30 days |
XtraData More 2500 | 6GB | 17mins | 5 | 12GB | 17mins | 5 | 30 days |
Xtradata 5500 | 12.5GB | 36mins | 15 | 25GB | 36mins | 15 | 30 days |
Wow, I just received a pop-up menu to choose either One-off or Recurrent (Auto-renew) option after activating the XtraValue bundle. What does this mean?
A. The Pop-up menu is a new feature that allows you to set your Xtravalue bundle on One-off or Recurrent purchase:
– One-Off Purchase means that your Xtravalue bundle will NOT auto-renew after expiry.
– Auto-renewal/ Recurrent Purchase means your Xtravalue bundle will auto-renew after expiry.
- Note: For one-off purchase, your XtraValue Bundle will NOT renew automatically after exhausting the bundle element or on expiry of the bundle.
- For recurrent purchase, your XtraValue Bundle will renew automatically after exhausting the bundle element or on expiry of the bundle.
If I cancel the Pop-Up Menu or it times out before selecting an option, will my Xtravalue bundle be on One-off or Recurrent option?
A. If you cancel the Pop-Up Menu or it times out before selecting an option, your Xtravalue bundle will be on One-off purchase. This means that your Xtravalue bundle will not auto-renew upon expiry.
If my Xtravalue bundle is on One-off option, will I be able to opt in for Recurrent option or renew the bundle?
A. Yes, you will be able to opt in for the Recurrent option or renew the bundle by sending R + bundle keyword to 312.
Example: If you have an active XtraData2500 that is on the One-off option, you will be able to renew it by sending RD2500 to 312.
Will I be able to cancel auto-renewal anytime?
A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the No + Bundle code to 312 E.g. NoD2500 to 312.
What happens when I cancel auto-renewal on my bundle?
A. Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS and Data will be charged from your main account or any active bonus account after your bundle has expired.
Will I be able to enjoy other MTN Products, Services, Offers and Promotions while on XtraValue Plan?
A. Yes, you will be able to enjoy all MTNN Products, Services, Offers and Promotions while on XtraValue plan.
Where will my National, International calls, SMS and Data be charged from if I have an active XtraValue bundle?
A. All your national calls, international calls to the five (5) selected destinations, SMS, and data will be deducted from your XtraValue bundle account until the bundle elements are exhausted. Once exhausted, any further usage of calls, SMS, and data will be charged from your main account or any active bonus account at the standard rate, provided you do not have sufficient airtime to renew your XtraValue bundle.
What happens if my bundle is exhausted and do not renew it?
A. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 30k/sec, standard International call and National SMS at ₦6.
But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal XtraValue bundle rate.
Will I be able to migrate to another plan and use my active bundle on the new tariff plan?
A. You will be able to migrate out of XtraValue plan to another tariff plan even if you have an active XtraValue bundle BUT you will NOT be able to use the bundle balance on the plan you migrated to and the bundle will not auto-renew on the day of supposed renewal.
Will my expired bundle be auto renewed even if I am not on XtraValue Plan?
A. No, your bundle will not renew while you are on another tariff plan.
Will I be allowed to purchase multiple XtraValue bundles while on XtraValue plan?
A. Yes, you will be able to purchase multiple bundles while on the XtraValue plan. For example, you can purchase both XtraTalk 500 and XtraTalk 1500 together.
Will the system be able to renew my XtraValue Bundle after exhausting the bundle elements?
A. Yes, your XtraValue Bundle will renew automatically after exhausting either the airtime or data element depending on the bundle type if you have enough airtime to purchase.
Example:
- You have an active XtraTalk bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT you will ONLY be able to use the remaining data balance before the bundle expires.
- In the same way, if you have an active XtraData bundle and you exhaust the data, your bundle will auto renew even if you have not exhausted the airtime BUT you will ONLY be able to use the remaining airtime balance before the bundle expires.
Will I be able to roll over my unused data and airtime if I renew my bundle before or after expiry?
A. No, you will NOT be able to rollover your unused data and airtime if you renew before expiry. Each Xtravalue bundle have different expiration date and all unused data and airtime will be cleared once the bundle expires.
Example:
Olabisi activated an XtraTalk 500 bundle with a 7-day validity on the 5th of July, and then activates the same bundle on the 6th of July, she will be able to roll-over the bundle balance of the previous Xtratalk 500 bundle until it expires on the 11th of July.
Note: She will lose any unused balance from the Xtravalue bundle if it expires on the 11th of July.
How can I check my main account and XtraValue balance on XtraValue plan?
A. You can check your main account balance, XtraValue bundle balance and bundle expiry by dialling the code *310#.
Can I subscribe to different types of XtraValue bundle?
A. Yes, you can subscribe to different bundles at a time.
Will I be able to use my Xtravalue bundle while roaming?
A. Yes, you will be able to use some selected Xtravalue bundle plans while roaming in the eligible destination. Please see below the eligible bundle plans:
- XtraTalk 5500 & Data 5500
Which countries are in the eligible international destinations?
A. There are five (5) eligible countries. The eligible countries are listed below:
- United States
- Canada
- India
- Malaysia
- China
Can I subscribe to any Xtravalue bundle while roaming?
A. Yes, will be able to subscribe to Xtravalue 5500 while roaming. However, you will NOT be able to use it in an ineligible destination.
Can I use the eligible Xtravalue bundle plan in any country while roaming?
A. No, you will ONLY be able to use the eligible XtraValue bundle plan while roaming in any of the eligible destinations.
What activities can I perform with my Xtravalue bundle while roaming?
A. You will be able to perform the following activities with the eligible XtraTalk or XtraData bundle plans:
- Make calls to eligible destinations and back home (Nigeria).
- Receive calls from eligible destination
- Send SMS to eligible destinations.
- Browse while roaming in eligible destinations
Will I receive the same data volume or airtime value if I activate the Xtravalue bundles while roaming?
A. Yes, you will receive the same data volume or airtime value when you activate the XtraValue bundle plan while roaming but the depletion rate will be different from when you are back home.
Example: If you activate XtraTalk5500 monthly bundle in Nigeria you will receive the same 2GB and 438 minutes while roaming.
Refer to table below for the charges.
Will I be charged the same rate when using the Xtravalue bundles locally or while roaming?
A. No, your calls/sms and data rate while using the Xtravalue bundles locally or while roaming in the eligible destinations will be charged differently.
Example: If you buy an XtraTalk5500 bundle that gives 438 minutes, 2GB, and 20 SMS will be charged at N10.8/min, N3/SMS, and N0.35/MB respectively while using it in Nigeria. However, while roaming, your calls, SMS, and Data within the eligible destinations will be charged at the designated rates. The reverse should apply when you return to Nigeria.
What happens, if I exhaust my Xtravalue Bundle or bundle has expired and I call an eligible destination?
A. If you exhaust your bundle or bundle has expired while roaming and you call an eligible destination, your calls/SMS/data will be charged from other Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.
What happens, if I have an active Xtravalue Bundle and I call a country not listed in the eligible destinations?
A. If you have an active Xtravalue bundle plan and you call any destination not in the eligible destinations, your calls/SMS/data will be charged first from a Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.
If I have an active Xtravalue bundle balance while roaming, will I be able to use the bundle balance when I return to Nigeria?
A. Yes, you will be able to use the remaining bundle balance when you return to Nigeria and you will be charged at the applicable local rates.
If I have an active Xtravalue bundle and a roaming bundle while roaming, which account will deplete first?
A. Your calls/SMS/data will be charged in this order:
XtraValue bundle ⇒ Roaming bundle account ⇒ Main account.
Will I be able to transfer data from my Xtravalue bundle?
A. Yes, you will be able to transfer data from your XtraTalk and XtraData bundles respectively with daily limit of 5GB and 10 transactions limit in a month.
You will not be able to share data from your Value Data and Xtravalue More data balance.
What happens to my voice element on my Xtravalue bundle when I transfer data?
A. Your voice element remains; it cannot be shared.
How can I transfer data from my Xtravalue bundles?
A. You will be able to share data via USSD by dialling *312# or *321# then select Gift data and proceed to share data from your Xtravalue bundle.