Getting help from MTN can now be as simple as having a conversation.

Zigi, MTN Nigeria’s AI-powered digital assistant, now has a voice.

Customers who already use Zigi to chat can now choose to simply talk to Zigi through the myMTN NG app on their phones. The new voice capability gives customers another simple and natural way to get help, 24 hours a day.

With voice, customers can speak to Zigi in real time to handle a growing range of everyday MTN needs, from checking balances and buying data to getting personalised data recommendations, reviewing data usage, and getting help with NIN, MoMo and other MTN services.

The idea is simple: give our customers more choice and make it easier to get things done.

For many routine enquiries, customers can get help by simply telling Zigi what they need, without having to wait in a queue to speak with a customer service agent. This gives our customer care team more time to focus on complex enquiries where the human touch matters most.

Thousands of customers are already using Zigi’s voice capability since its recent exclusive introduction in the myMTN NG App.

“For us, AI in customer service is not about the technology itself; it is about making things simpler for our customers. Sometimes, the easiest way to get help is simply to say what you need. Giving Zigi a voice gives our customers that choice: immediate, conversational support available at any time, while allowing our people to focus on the more complex situations where the human touch matters most.”

-Ugonwa Nwoye, Chief Customer Relations & Experience Officer, MTN Nigeria

Zigi currently supports voice conversations in English and Pidgin, with more local languages in development.

And voice is only the next step in Zigi’s evolution. MTN Nigeria is continuing to expand Zigi’s capabilities, with more functionality and plans to make Zigi Voice available across more customer channels.

Whether customers choose to chat with Zigi or talk to Zigi, the goal is the same: to make getting help simpler, faster and available when customers need it.

Zigi can now talk. Just say what you need.

PS: Zigi Voice is available exclusively on myMTN NG app for now, just click on the yellow Zigi icon on the right hand side of any myMTN NG app page, click on the microphone, and speak!