Data Plans

Q. What is MTN Data bundle?

A. MTN Data bundles are affordable data plans that gives an excellent internet experience on the most reliable data network and more value for money.

Q. Who can subscribe to MTN Data bundle?

A. All MTN Customers can subscribe to any MTN Data bundle.

Q. What are the different MTN Data bundle plans available?

A. They are Daily, Weekly, Monthly, Bi-monthly, Quarterly, Bi-annually, and Yearly. See table below for the available data bundles

Q. How do I subscribe to MTN Data bundles?

A. You can subscribe to any MTN data bundles via the following channels:

• • USSD: Dialling *131*1# or *904# and selecting your preferred data plan
  • SMS: Sending the bundle plan keyword to 131. (See table below for keywords).
  • myMTNApp: Text myMTN to 5018 to download the app.
  • myMTN Web
  • MTN TopIt/VTU
  • Zigi
  • Facebook (Mobile Center)
  • Google

Q. I received a pop-up menu to choose either Auto-renewal, One-off, or Buy for a Friend when activating a data bundle. What does this mean?

A. The pop-up menu is a feature that allows you to set your data bundle on Auto-renew or One-off purchase, and to Buy for a Friend:

• • Auto-renew Purchase means that your data bundle will auto-renew after expiry in as much as you are having enough airtime on your line.
  • One-off Purchase means that your data bundle will not renew after expiry.
  • Buy for a Friend option allows you to buy a data bundle for another line with your airtime.

Q. If I exit the pop-up menu or it times out before selecting an option, will my data bundle be on Auto-renewal or One-off option?

A. If you are buying a data bundle via SMS and it exits the pop-up menu, or it times out before selecting an option, the data bundle would be activated as One–off purchase. But, if you are buying the bundle via USSD you will not be able to proceed to buy the data bundle until you select an option of either one-off, auto-renewal or buy for a friend.

Q. If my data bundle is activated on One-off, will I be able to opt in for Auto-renew or renew the bundle?

A. Yes, you will be able to opt in for Auto-renewal or renew the bundle by sending R+bundle code to 131.

Example: If you have an active 100MB daily bundle that is on One-off option, you will be able to renew it by sending R104 to 131.

See all Auto-renewal commands in the table below.

Q. Will I be able to cancel auto-renewal anytime?

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword to 131. See table below.

Q. How do I check my MTN Data Bundle balance?

A. You will be able to check your data bundle balance via the following channels:

• • SMS: Texting 2 to 131
  • USSD: Dialing *131*4# (for main data bundle and bonus), or *556#
  • myMTNApp: Text myMTN to 5018 to download the app.
  • myMTN Web
  • Zigi

Q. Can I purchase multiple MTN Data bundles?

A. Yes, you can activate multiple data bundles and all the data bundle purchased will have its own unique expiry dates.

Q. If I have multiple data bundles active, which bundle will deplete first?

A. If you have multiple data bundles active on your line, the data bundle with the least validity will be used first.

Example: If you have a 30-day bundle plan and 1-day plan both active on your line, the 1-day plan will be used first before the 30 days plan.

Q. What happens if I exhaust my data bundle before the renewal date?

A. As soon as you exhaust your data bundle before the expiry, your data access will be suspended and you will not be able to browse again. To continue browsing, you will need to do one of the following:

• • Buy another data plan by dialing *131*1# or *904#.
  • Borrow data by dialing *606#.
  • Opt-in for Pay-As-You-Go browsing by dialing *131*200# to continue browsing with your airtime at N3.07/MB.

Q. Will I be able to enjoy data bonus offers when I activate a data bundle?

A. Yes, you will be able to enjoy 25%, 50%, 100%, and any other bonus offers you are eligible for on the network whenever you buy a data bundle. The offer includes:

• • 100% 4G Upgrade Bonus: this offer is available only on select data plans from N15,000 and below beginning from month 1 to month 3 after upgrading your SIM to 4G.
  • 25% 4G Upgrade Bonus: you will be able to enjoy 25% bonus on every data bundle you buy from month 4 to month 6 after upgrading your SIM to 4G.
  • 50% Device Bonus: you will get 50% bonus on every data bundle you buy with a newly activated phone/device.
  • Double Data Bonus: you will be able to enjoy double data (100% data bonus) only when you buy select data bundles from N15000 and below.

Q. Will I enjoy any add-on aside from data bonus when I buy a data bundle?

A. Yes, you will enjoy FREE data on select data plans for streaming on YouTube in the night from 11pm to 6am. See eligible data plans in table below:

Q. Who can enjoy the FREE YouTube Night Video Streaming data?

A. All MTN customers who purchase any of the data plans eligible for the offer will be able to enjoy the Free YouTube Night data.

Q. How can I enjoy the FREE YouTube Night data?

A. You will get the FREE YouTube Night data when you buy any of the eligible data plans via the following activation channels:

• • USSD: Dialling *131*1#
  • SMS: Text 130 to 131
  • MTN On Demand (*904#).
  • myMTNApp
  • myMTN Web
  • MTN TopIT/VTU
  • Facebook (Mobile Center)
  • Google
  • Zigi

Q. What is the validity of my Free YouTube Night Data?

A. Your Free YouTube Night data will have the same validity with the main data plan you purchased.

Q. When will I be able to use the FREE YouTube Night data?

A. The FREE YouTube Night data is available for use only from 11pm – 6am every day within the validity period of the main data plan.

Q. Can I enjoy multiples of the FREE YouTube Night data every time I buy the eligible data plans?

A. Yes, you can enjoy the free YouTube night data as multiple times on every eligible data bundle you buy.

Q. Will I be able to stream videos from other sites/apps with the FREE YouTube Night data?

A. NO, the FREE 4GB YouTube Night data can only be used to stream videos on YouTube app/web.

Q. What happens if I exhaust the FREE YouTube Night data while streaming?

A. You will be charged from your main data bundle or any other available bundle if you continue to watch YouTube videos.

Q. Can I share my FREE YouTube Night data?

A. No, you will not be able to share your YouTube Night data but you can share your main data.

Q. Will I be able to rollover my unused FREE YouTube Night data?

A. No, you will not be able to roll over the unused free YouTube night data.

Q. How do I check the balance of my FREE YouTube Night data?

A. To check your YouTube Night data balance, simply dial *131*4#, *556#, text 2 to 131, or visit myMTNApp, myMTN Web, and Zigi.

Q. Will I be able to rollover my unused main data bundle?

A. Yes, you will be able to roll over your Unused main data bundle ONLY if you buy another data plan from the same category with the current bundle within the stipulated grace period. **Note, you will NOT be able to rollover any unused data bonus. See Data Roll Over table below for details:

Q. I am having 1GB remaining from my expired 6GB Monthly Plan, will I be able to rollover the remaining 1GB if I buy another monthly data bundle?

A. Yes, you will be able to rollover your unused 1GB when you activate any data plan from the monthly bundle category, and the validity of the new data bundle you activated will be applied to the unused/remaining bundle.

Q. If I have an Unused 1GB from my expired 6GB Monthly Plan and I now activated a 40MB Daily Plan. Will my remaining 1GB be rolled over to the daily bundle?

A. No, your unused 1GB will expire unless you buy another monthly data plan within the grace period, and your 40MB Daily Plan will have 1 day validity.

Q. What will happen if I do not renew my expired bundle or purchase another bundle of the same category after the rollover period?

A. If you fail to renew your expired bundle or purchase another bundle from the same category after the rollover period, all your un-used bundle will be cleared. See Data Roll- Over table for details.

Q. I have 1GB left after my bundle expired. Will I be able to use it within the grace period?

A. No, you will NOT be able to use it within the grace period until you renew the bundle or purchase another data plan from the same category with the Un-used bundle. See Data Roll Over table for details.

Q. Will I be able to rollover my unused data bonus?

A. No, you will NOT be able to rollover any unused data bonus even if the bundle auto-renews before expiry, upon expiry or within the applicable rollover period.

Q. If I have multiple data bundle active from different categories, which bundle will auto-renew first?

A. All bundles will renew according to their bundle category – daily, weekly and monthly, etc. However, if you have multiple data bundles active from same category, the last data plan you purchased from that category will be the bundle that will be auto-renewed.

For Example: if you activate two data plans from the daily plans; (40MB on June 1st, 200MB on June 2nd), two plans from the monthly plan; (1.5GB on June 3rd and 10GB on June 4th), on the day of renewal, only 200MB from the daily plan and 10GB from the monthly plan will be the plans that will auto-renew.

Q. Can I share my MTN Data Bundle?

A. Yes, you will be able to transfer from your data bundle to another line by dialing *131*Phone number* Data amount# or, text Transfer<space>Phone number<space>Data amount and send to 131.

Q. I have 2GB Monthly Plan active and then activated 40MB Daily Plan, which of them will deplete first?

A. The 40MB Daily Plan will be used first and after the data bundle has been exhausted then data charges will be deducted from the 2GB Monthly plan.

Q. Will I be able to browse from my airtime automatically after exhausting my data bundle?

A. You will be able to browse from your airtime only after exhausting your data bundle, BUT you will be required to opt in by dialing *131*200# before you can browse from your airtime at Pay As You Go rate.

Q. How do I opt in for PAYG browsing?

A. To opt in for PAYG browsing, simply;

• • Dial *131*200#.
  • Send RESET to 131.

Q. How much will I be charged for browsing from my airtime after opting in for PAYG browsing?

A. Your browsing from your airtime will be charged at N3.07/MB.

Q. Will I be charged for opting in for PAYG browsing?

A. No, you will not be charged for opting in for PAYG browsing.

Q. How do I opt out of PAYG browsing?

A. To opt out of PAYG browsing, simply

• • Dial *131*201#
  • Send SUSPEND to 131.

Q. How can I check the validity of my data bundle?

A. You will be able to check the validity and expiry date of your data bundle via the following channels:

• • SMS: Texting 2 to 131
  • USSD: Dialing *131*4# (for main data bundle and bonus), or *556#
  • myMTNApp
  •  myMTN Web
  • Zigi

SUMMARY OF MTN DATA BUNDLES

Q. What is the MTN Always-On data bundle?

A. MTN Always-On Data bundle are affordable data plans with day and night elements which gives excellent internet experience to customers with higher night volume usage. The Always-On daily and weekly plans allow you to use the day data element any time of the day while the night data element can only be used from 11pm to 6am daily. The Always-On monthly plan is gradually credited into your balance by 12midnight on daily basis for 30 days.

Q. Who can subscribe to the MTN Always-On data bundle?

A. All MTN customers can subscribe to the Always-On data bundle.

Q. What are the different MTN Always-On bundle plans available?

A. There are daily, weekly, and monthly plans. See the table below for details.

Q. I received a pop-up menu to choose either Auto-renewal, One-off, or Buy for a Friend when activating a data bundle. What does this mean?

A. The pop-up menu is a feature that allows you to set your data bundle on Auto-renew or One-off purchase, and to Buy for a Friend:

• Auto-renew Purchase means that your data bundle will auto-renew after expiry in as much as you are having enough airtime on your line.
• One-off Purchase means that your data bundle will not renew after expiry.
• Buy for a Friend option allows you to buy the data bundle for another line with your airtime.

Q. How do I check my MTN Always-On data balance?

A. You will be able to check your data balance via the following channels:

• SMS: Texting 2 to 131
• USSD: Dialing *131*4# (for main data bundle and bonus), or *556#
• myMTN App
• myMTN web
• MTN Bot (Zigi)

Q. Can I purchase multiple Always-On data bundles?

A. Yes, you can activate multiple Always-On data plans and all the data bundles purchased will have their unique expiry dates.

Q. I am having Access bundle active on my line, will I be able to purchase an Always-On data bundle?

A. Yes, you can activate the Always-On data bundle if you are having the Access bundle active on your line. All the data bundles you purchased will have their unique expiry dates.

Q. If I have multiple data bundles active, which bundle will deplete first?

A. If you have multiple data bundles active on your line, the data bundle with the least validity will be used first.

Q. Will I be able to enjoy data bonus offers when I activate the Always-On data bundle?

A. No, you will not be able to enjoy any bonus offers even if you are eligible for the Always-On data bundle.

Q. Will I be able to roll over my unused Always-On data?

A. You will only be able to roll over both your unused day and night data element of the bundle ONLY if you buy another Always-On data plan from the same category with the current bundle within the stipulated grace period.

Q. Can I share my MTN Data Bundle?

A. Yes, you will be able to transfer only from the day data element to another line by dialing *131*Phone number* Data amount# or, text Transfer<space>Phone number<space>Data amount and send to 131. But you will not be able to transfer from the night data element.

SUMMARY OF MTN ALWAYS-ON DATA BUNDLES