XtraValue

Q. What is XtraValue Plan?

A. MTN XtraValue tariff Plan is a plan that rewards you with airtime for National SMS & calls, International calls to 10 (ten) selected international countries from the very first second and volumes of data for browsing after subscribing to any XtraValue bundle plan.

The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime).

Q. Who can activate MTN Xtravalue bundle?

A. All MTN Prepaid and Postpaid customers can activate the Xtravalue bundles. However, after purchase of any XtraValue bundle, Prepaid Customers will be migrated to Xtravalue plan to enjoy the bundle WHILE Postpaid Customers will enjoy the bundle from their respective tariff plan.

Q. How do I migrate to the XtraValue tariff plan?

A. Simply subscribe to any of the XtraValue bundles by:

• Dial *131*2# OR *123*2*5# and select any XtraValue plan of your choice.
• Send keyword of preferred XtraValue plan to 131. (See table below for keywords).
• Download myMTN App and select XtraValue plan of choice from the available XtraValue plans.

• myMTN Web:

  • Log on to https://mymtn.com.ng
  • Enter your phone number.
  • Enter OTP and select "Proceed".
  • Select "Buy Bundle".
  • Select "Data and Voice bundle".
  • Select XtraValue plan of choice from the available XtraValue plans.

  Once you have successfully subscribed to a bundle plan, you will be automatically migrated to XtraValue plan and your XtraValue bundle account will be credited with the bundle elements.

  Note: If you are a Postpaid customer, you will not be migrated to XtraValue plan. You will be able to enjoy the bundle from your tariff plan.

Q. I noticed two additional bundles i.e. the Xtratalk 200 and Xtradata 200 on the Xtravalue menu when I tried to buy my bundle. Are they new bundles?

A. Yes, the Xtravalue bundle bouquet has been enriched with two additional bundles (i.e. the Xtratalk Mini 200 and Xtradata Mini 200) to give you more options to choose from.

Q. Are the new Xtravalue Mini 200 bundles different from the existing Xtravalue bundles?

A. No. The Xtravalue Mini bundles also gives you voice and data that can be used to call, SMS and browse just like the existing Xtravalue bundles.

Q. My sister that just bought a new MTN SIM gets more data volume whenever she buys any Xtradata bundle but when I buy the same Xtradata bundle, I get less volume. Why?

A. Yes. New MTN customers that join the network will now enjoy 100% data bonus on their XtraData bundle purchase within 30days of joining the network but Customers that are 31days and above will get the regular bundle values when they buy any Xtradata bundles.

Note: The 100% data bonus is only applicable to the data bundle value (and not the Voice value) when an eligible customer buys any Xtradata bundle.

Example (Scenario 1)

Zainab activated a new line on the 5th of June and selects Xtravalue plan at the point of activation, she will enjoy the 100% data bonus on every Xtradata bundle she buys till the 4th of July 2022. From 5th of July, she will NOT enjoy the 100% data bonus if she buys any Xtradata bundle.

Revamped Xtradata Benefits for new customers

Q. Wow, I just received a pop-up menu to choose either One-off or Recurrent (Auto-renew) option after activating the XtraValue bundle. What does this mean?

A. The Pop-up menu is a new feature that allows you to set your Xtravalue bundle on One-off or Recurrent purchase:

• • One-Off Purchase means that your Xtravalue bundle will NOT auto-renew after expiry.
  • Auto-renewal/ Recurrent Purchase means your Xtravalue bundle will auto-renew after expiry.
    • Note: For one-off purchase, your XtraValue Bundle will NOT renew automatically after exhausting the bundle element or on expiry of the bundle.
    • For recurrent purchase, your XtraValue Bundle will renew automatically after exhausting the bundle element or on expiry of the bundle.

Q. If I cancel the Pop-Up Menu or it times out before selecting an option, will my Xtravalue bundle be on One-off or Recurrent option?

A. If you cancel the Pop-Up Menu or it times out before selecting an option, your Xtravalue bundle will be on One-off purchase. This means that your Xtravalue bundle will not auto-renew upon expiry.

Q. If my Xtravalue bundle is on One-off option, will I be able to opt in for Recurrent option or renew the bundle?

A. Yes, you will be able to opt in for Recurrent option or renew the bundle by sending R+bundle keyword to 131.

Example: If you have an active Xtradata300 that is on One-off option, you will be able to renew it by sending RD300 to 131.

Q. Will I be able to cancel auto-renewal anytime?

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending No+Bundle code to 131, e.g. NoD300 to 131.

Q. What happens when I cancel auto-renewal on my bundle?

A. Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS and Data will be charged from your main account or any active bonus account after your bundle has expired.

Q. I noticed that when I tried to buy a bundle for the third consecutive time, a higher bundle was suggested to me?

A. Yes. If you purchase the same bundle twice within the same validity period, you will get an interactive pop-up message upon 3rd purchase suggesting a higher bundle.

NB: No upselling menu will be received when you buy the Xtratalk20000 or Xtradata20000

Example: You have bought two XtraData500 within fourteen days, when you try to buy the same XtraData500 within the fourteen days, you will get an upselling menu suggesting Xtradata1000.

NB: You can decide to ‘Proceed’ with the suggested higher bundle, or view ‘Other XtraValue Bundles’, go ‘Back’ to the current bundle requested or even ‘Cancel’ the upselling menu.

Q. What happens when I select "Proceed" on the upselling menu?

A. When you select ‘Proceed’ from the upselling menu, the system will activate the suggested (higher) bundle for you.

Q. What happens when I select “Other XtraValue Bundles” on the upselling menu?

A. When you select ‘Other XtraValue Bundles’ from the upselling menu, the system will then display the other XtraValue bundles higher than your current XtraValue bundles.

Example: You got the upselling menu when you tried to buy the third Xtratalk1000 and then selected ‘Other XtraValue bundles’, the system will display from Xtratalk2000, Xtratalk5000 etc.

Q. What happens when I select "Back" on the upselling menu?

A. When you select "Back" from the upselling menu, the system will take the you to the XtraValue bundle you requested.

Example: You got the upselling menu when you tried to buy the third Xtratalk1000 and then selected ‘Back’, the system will display renewal option for the Xtratalk1000, you requested.

Q. What happens when I select "Cancel" on the upselling menu?

A. When you select "Cancel" from the upselling menu, the system will discontinue upselling the higher bundle for the period.

Example: You got the upselling menu when you tried to buy the third Xtratalk1000 and then selected ‘Cancel’, the system will take you back to the current bundle and you will not get the upselling menu

Q. How much will I be charged for migrating into XtraValue plan?

A. You will not be charged the migration fee of N102 while migrating into XtraValue plan after subscribing to a plan, only the bundle plan fee will be deducted.

Q. How much will I be charged for migrating out of XtraValue plan?

A. Your first migration out of XtraValue plan in a month will not be charged BUT for subsequent migration out of the plan within same month, you will be charged N102.

Q. Will I be able to purchase the XtraValue bundle from any tariff plan?

A. Yes, you will be able to purchase any XtraValue bundle while on any prepaid tariff plan but as soon as the subscription is completed, you will be automatically migrated to XtraValue plan.

Q. Will I be able to enjoy other MTN Products, Services, Offers and Promotions while on XtraValue Plan?

A. Yes, you will be able to enjoy all MTNN Products, Services, Offers and Promotions while on XtraValue plan.

Q. Where will my National, International calls, SMS and Data be charged from if I have an active XtraValue bundle?

A. All your National calls, International calls to the 13 (thirteen) selected destinations (subject to change), SMS and Data will be deducted from your XtraValue bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your call, SMS and Data will be deducted from your normal main account or any active bonus account

Q. What happens if my bundle is exhausted and do not renew it?

A. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 20.48k/sec, standard International call and National SMS at N4.10.

But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal XtraValue bundle rate.

Q. Will I be able to migrate to another plan and use my active bundle on the new tariff plan?

A. You will be able to migrate out of XtraValue plan to another tariff plan even if you have an active XtraValue bundle BUT you will NOT be able to use the bundle balance on the plan you migrated to and the bundle will not auto-renew on the day of supposed renewal.

Q. Will my expired bundle be auto renewed even if I am not on XtraValue Plan?

A. No, your bundle will not renew while you are on another tariff plan.

Q. Will I be allowed to purchase multiple XtraValue bundles while on XtraValue plan?

A. Yes, you will be able to purchase multiple bundles while on XtraValue plan. For example, you can purchase both XtraTalk 500 and XtraTalk 1000 together.

Q. Will the system be able to renew my XtraValue Bundle after exhausting the bundle elements?

A. Yes, your XtraValue Bundle will renew automatically after exhausting either the airtime or data element depending on the bundle type if you have enough airtime to purchase.

Example:

• • You have an active XtraTalk bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT you will ONLY be able to use the remaining data balance before the bundle expires.
  • In the same way, if you have an active XtraData bundle and you exhaust the data, your bundle will auto renew even if you have not exhausted the airtime BUT you will ONLY be able to use the remaining airtime balance before the bundle expires.

Q. Will I be able to roll over my unused data and airtime if I renew my bundle before or after expiry?

A. No, you will NOT be able to rollover your unused data and airtime if you renew before expiry. Each Xtravalue bundle have different expiration date and all unused data and airtime will be cleared once the bundle expires.

Example: You have an Xtratalk 2000 bundle which is to expire tomorrow and you activate the same bundle today, you will be able to enjoy the bundle balance of the previous Xtratalk 2000 bundle until it expires tomorrow. After tomorrow, the balance of the previous bundle will be cleared off then you will be able to use the new bundle.

Q. How can I check my main account and XtraValue balance on XtraValue plan?

A. You can check your main account balance, XtraValue bundle balance and bundle expiry by dialling the code *556# & *559*61#

Q. Can I subscribe to different types of XtraValue bundle?

A. Yes, you can subscribe to different bundles at a time.

Q. Will I be able to use my Xtravalue bundle while roaming?

A. Yes, you will be able to use some selected Xtravalue bundle plans while roaming in the eligible destination. Please see below the eligible bundle plans:

• • XtraTalk 2000 & Data 2000
  • XtraTalk 5000 & Data 5000
  • XtraTalk 10000 & Data 10000
  • XtraTalk 15000 & Data 15000
  • XtraTalk 20000 & Data 20000

Q. Which countries are in the eligible international destinations?

A. There are 13 eligible countries. The eligible countries are listed below:

• • Australia
  • Benin Republic
  • Canada
  • China
  • Norway
  • India
  • Ireland
  • Malaysia
  • Romania
  • South Africa
  • South Korea
  • United Kingdom
  • United States

Q. Can I subscribe to any Xtravalue bundle while roaming?

A. Yes, you will be able to subscribe to any of our Xtravalue bundle plans while roaming, however, if the bundle plan is not in the listed eligible XtraValue bundle plans allowed, you will NOT be able to use it even if you are in the eligible destinations.

Q. Can I use the eligible Xtravalue bundle plan in any country while roaming?

A. No, you will ONLY be able to use the eligible XtraValue bundle plan while roaming in any of the eligible destinations.

Refer to table below for the eligible destinations.

Q. What activities can I perform with my Xtravalue bundle while roaming?

A. You will be able to perform the following activities with the eligible XtraTalk or XtraData bundle plans:

• • Make calls to the 10 eligible destinations and back home (Nigeria).
  • Receive calls from eligible destination
  • Send SMS to eligible destinations.
  • Browse while roaming in eligible destinations

Q. Will I receive the same data volume or airtime value if I activate the Xtravalue bundles while roaming?

A. Yes, you will receive the same data volume or airtime value when you activate the XtraValue bundle plan while roaming but the depletion rate will be different from when you are back home.

Example: If you activate XtraTalk20000 monthly bundle in Nigeria you will receive the same 4.5GB and N80,200 while roaming.

Refer to table below for the charges.

Q. Will I be charged the same rate when using the Xtravalue bundles locally or while roaming?

A. No, your calls/sms and data rate while using the Xtravalue bundles locally or while roaming in the eligible destinations will be charged differently.

Example: If you buy XtraTalk2000 bundle that gives N7,850 + 650MB, your calls, SMS and Data will be charged at N27/min, N4/SMS and N0.23/MB respectively while using it in Nigeria. However, while roaming, your calls, SMS and Data within the eligible destinations will be charged at N630/min, N300/SMS and N110/MB respectively. The reverse should apply when you return to Nigeria.

Refer to table below for the charges.

Q. What happens, if I exhaust my Xtravalue Bundle or bundle has expired and I call an eligible destination?

A. If you exhaust your bundle or bundle has expired while roaming and you call an eligible destination, your calls/SMS/data will be charged from other Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.

Q. What happens, if I have an active Xtravalue Bundle and I call a country not listed in the eligible destinations?

A. If you have an active Xtravalue bundle plan and you call any destination not in the eligible destinations, your calls/SMS/data will be charged first from a Roaming bundle account (if available) otherwise from your main account and at standard roaming rate.

Q. If I have an active Xtravalue bundle balance while roaming, will I be able to use the bundle balance when I return to Nigeria?

A. Yes, you will be able to use the remaining bundle balance when you return to Nigeria and you will be charged at the applicable local rates.

Q. If I have an active Xtravalue bundle and a roaming bundle while roaming, which account will deplete first?

A. Your calls/SMS/data will be charged in this order:

XtraValue bundle ⇒ Roaming bundle account ⇒ Main account.

Summary of XtraValue Bundles