Welcome Back Offer is an offer that rewards customers that spent at least 60 days on the MTN network and have not performed any chargeable activity in the last 15 days or more with the following:
- A recharge voice and data bonus at twelve times the recharge value
- Access to purchase special discounted data bundles
Furthermore, customers who have spent at least 60 days on the MTN network and have not performed any chargeable data activity in the last 60 days or more will also be able to purchase special discounted data bundles.
Welcome back Offer Benefits
Eligible customers will be able to enjoy the following benefits:
If you recharge between N50 to N1500 using code *161*<PIN>#, you will get 12 times the recharge value plus data bonus.
How to Enjoy the Welcome back Offer
Eligible customers can enjoy Welcome Back Offer via the following channels:
- Recharge using code *161*<PIN>#:
- USSD: Dial *131*65#
Q. Who is eligible for the Welcome Back Offer?
A. The following group of customers are eligible:
• Customers who have not performed ANY revenue generating activity on the network for 15 days and above and have spent more than 60 days on the MTN network are targeted for the Welcome Back Offer.
• Customers who have done a revenue-generating activity within the last 15 days, but have not used data for 60 days and above and have spent more than 60 days on the MTN network are targeted for the Welcome Back Data Offer.
Q. What benefits will I enjoy from the Welcome Back Offer?
A. If you recharge between N50 to N1500 using code *161*<PIN>#, you will get 12 times your recharge plus data bonus.
For example, if you load a N200 physical recharge pin using *161*PIN#, you would get N1800 to call all local networks and N600 for data.
Q. I’m not an eligible customer, can I still enjoy the Welcome Back Offer if I recharge with *161*Pin#?
A. No, if you are not an eligible customer, you will not receive the Welcome Back Offer even when you dial *161*PIN# but you will still get the face value of your recharge.
Q. Will I be notified when I recharge via *555*PIN#?
A. When eligible Welcome Back Offer customers recharge via *555*PIN#, customer will receive the below message notification:
“Yello! Get 12 times value for the next 90days! Dial *161*pin# when recharging from N50 to N1,500. Recharge N100 and get N900 for calls plus N300 for data”
Q. What type of recharge is permitted?
A. Only Logical and Physical cards from N50 – N1500 can be used to enjoy the offer.
Q. If I recharge with more than N1500 or less than N50, will I receive the Welcome Back Offer?
A. If you recharge with more than N1500 or less than N50, you will not get the Welcome Back Offer. You must recharge from N50 – N1000 to receive the Welcome Back Offer
Q. I just recharged using *161*PIN#. How do I check my account balance?
A. When you recharge using *161*PIN#, you can check your account balance by dialing *151#.
Q. For how long can I enjoy the Welcome Back Offer?
A. When you recharge with N100 and below, the Welcome Back Offer is valid for 14 days but a recharge over N100 is valid for 30 days.
| Recharge Amount (NGN) | Airtime (NGN) | Data (NGN) | Total Value (NGN) | Validity |
| N50 | 450 | 150 | 600 | 14 Days |
| N75 | 675 | 225 | 900 | 14 Days |
| N100 | 900 | 300 | 1,200 | 14 Days |
| N200 | 1,800 | 600 | 2,400 | 30 Days |
| N400 | 2,700 | 900 | 3,600 | 30 Days |
| N500 | 4,500 | 1,500 | 6,000 | 30 Days |
| N750 | 6,750 | 2,250 | 9,000 | 30 Days |
| N1000 | 9,000 | 3,000 | 12,000 | 30 Days |
| N1500 | 13,500 | 4,500 | 18,000 | 30 Days |
Q. Will I be able to make international calls with the Welcome Back Recharge Voice Bonus?
A. No, the Welcome Back Voice Bonus is only for national calls.
Q. What is the SMS charge rate from the Welcome Back bonus?
A. SMS charge is N4.10/SMS
Q. Will I be able to Roam with the Welcome Back recharge Bonus or the Welcome Back Data Bonus?
A. No, you will not be able to Roam with the Welcome Back Recharge Bonus or with the Welcome Back Data Bonus.
Q. Will I be able to buy Value-Added-Service subscriptions with the Welcome Back Recharge Voice Bonus?
A. No, the Welcome Back Recharge Voice Bonus cannot be used for Value-Added-Service subscriptions
Q. Will I be able to use SHARE and SELL with the Welcome Back Recharge Voice Bonus?
A. No, you will not be able to use SHARE and SELL from the Welcome Back Recharge Voice Bonus
Q. What are the benefits of the Welcome Back Data Offer?
A. If you are eligible for the Welcome Back Data Offer, you can buy the discounted data bundles by dialing *131*65# or sending an SMS to 131 with any of the WBD bundles below:
| SMS to 131 | Data Plan |
| WBD1 | 3- Days |
| WBD2 | Weekly |
| WBD3 | Bi-Weekly |
| WBD4 | Monthly |
SUMMARY OF THE WINBACK DATA BUNDLE
| SMS to 131 | Data Plan | Cost | Grace Period | Validity |
| WBD1 | 3- Days | N100 | 1 Day | 3 Days |
| WBD2 | Weekly | N200 | 3 Days | 7 Days |
| WBD3 | Bi-Weekly | N500 | 3 Days | 14 Days |
| WBD4 | Monthly | N1000 | 7 Days | 30 Days |
Q. Will I be able to use the Data Gifting feature with the Welcome Back Recharge Data Bonus?
A. No, you will not be able to use the Data Gifting feature with the Welcome Back Recharge Data Bonus
Q. Will the Welcome Back Recharge Data Bonus carry over any unused data and does it have a grace period?
A. No, the Welcome Back Recharge Data is a bonus so it will not carry over nor will it have a grace period.
Q. Between the Welcome Back Recharge Data Bonus and the Welcome Back Special Data Bundle, which depletes first?
A. The Welcome Back Recharge Data Bonus will deplete first because it is a data bonus
Q. Will I be able to gift data from the Welcome Back Special Data Bundle?
A. No, you will not be able to gift data from the Welcome Back Data Bundle