Q. Why should I subscribe to WhoDeyCall??
A. You should subscribe to the service because with WhoDeyCall?, you can
- See the names of anyone who is calling you in real time even if you have not saved this person’s phone number in your address book
- Identify callers from MTN and other networks
- Avoid spam, robo-calls and fraudulent calls
Q. What features are available on the WhoDeyCall? service?
A. The following features are available on the service:
- See the names of anyone who is calling you in real time
- Modify, change, or edit your name
- Daily, weekly, and monthly subscription plans
- Free trial
- Opt in and Opt out
Q. How does the WhoDeyCall? service work?
Step 1: Recharge your account with enough airtime.
Step 2: Dial *5058# or text registration keyword to 5058 to subscribe to WhoDeyCall?.
Step 3: Once you subscribe for the service, a subscription fee will be deducted from your account.
Step 4: As soon as MTN confirms your subscription, WhoDeyCall? service is activated on your phone
Q. Will WhoDeyCall? work on all types of calls?
A. Yes, WhoDeyCall? works on off-net calls, international calls, and roaming calls.
Q. Is there a limit to the number of calls that WhoDeyCall? can identify in a day?
A. No, the service runs 24 hours a day, 7 days a week, and will identify all incoming unknown, hidden or blocked phone numbers.
Q. What happens to phone numbers that I have already saved to my address book?
A. The service will display the name and phone numbers that you have stored in your address book as it appears in the WhoDeyCall? database
Q. Will I see the name of the caller if the caller is not subscribed to WhoDeyCall??
A. Yes, you will see the names of the callers if they are not subscribed to the service.
Q. Will the person that is calling me know that I am using WhoDeyCall??
A. No, the person that is calling you will not know that you are using WhoDeyCall? to see the unknown, hidden, or blocked phone number.
Q. Who can subscribe for WhoDeyCall??
A. All MTN’s new and existing prepaid and post-paid customers can use this service.
Customers who ported in to the MTN network from other networks can also use the service.
Q. If I am a postpaid customer, can I subscribe to WhoDeyCall? service?
A. Yes, postpaid customers can subscribe for WhoDeyCall?.
Q. Can I enjoy all MTN products and services while I am on WhoDeyCall??
A. Yes, you will be able to enjoy all of MTN’s products and services while you are using WhoDeyCall?.
Q. How do I subscribe to WhoDeyCall??
A. You can subscribe to MTN WhoDeyCall? via SMS and USSD. To subscribe to WhoDeyCall? via SMS, text any of the keywords below to 5058:
- SC1 – Subscribe for 24 hours, costs NGN5
- SC2 – Subscribe for 7 days, costs NGN30
- SC3 – Subscribe for 30 days, costs NGN50
To subscribe to WhoDeyCall? via USSD, dial *5058# and choose any of the options in the menu:
- For daily WhoDeyCall? service at N5
- For weekly WhoDeyCall? service at N30
- For monthly WhoDeyCall? service at N50
Q. How much is the WhoDeyCall? subscription fee?
A. WhoDeyCall?’s subscription fees are as follows:
| |
Validity |
Price |
Keyword |
Short Code |
| Daily |
24 hours |
NGN5 |
SC1 |
5058 |
| Weekly |
7 days |
NGN30 |
SC2 |
5058 |
| Monthly |
30 days |
NGN50 |
SC3 |
5058 |
| Free |
7 days |
FREE |
FREE |
5058 |
Q. What happens after I subscribe to WhoDeyCall??
A. After the system receives your request to subscribe for the service, it will prompt you to accept DOI.
If you accept DOI, you will be charged the subscription fee and the service will be activated for your phone number.
Q. How do I know if my subscription was successful?
A. You will receive a message as follows:
Well done! You have successfully subscribed to WhoDeyCall? XXX> and <NX> deducted from your airtime. Your service will renew on dd/mm/yy. To cancel, text STOP <> to 5058. Dial *447# to manage your services. Thank you!
Q. Does auto-renewal work with WhoDeyCall??
A. Yes. However, your subscription will be automatically renewed only if you select Auto Renewal yourself and if you do not unsubscribe from the service.
Q. Will I be able to subscribe to WhoDeyCall? without enough airtime?
A. If you do not have enough airtime in your account, you will receive the following message:
Yello! Your subscription to WhoDeyCall? monthly failed due to insufficient balance. Recharge your account and retry by sending SC3 to 5058. Thank you!
Q. Will I get a reminder before the expiry of my WhoDeyCall? service?
A. Yes, you will get an SMS reminder 48/24 hours for Weekly and Monthly plans, before your subscription expires:
Reminder! Your subscription to WhoDeyCall? Monthly will expire on dd/mm/yy. To renew your service automatically, text Y SC3 to 5058. Dial *447# to manage your services. Thank you!
Q. Will I be able to unsubscribe from WhoDeyCall??
A. Yes, you can unsubscribe from WhoDeyCall? by texting STOP <Keyword> to 5058.
You can also unsubscribe from the WhoDeyCall? USSD dialer.
Q. Can I try WhoDeyCall? for free?
A. Yes, you can try the service for free for 7 days.
Q. How can I try WhoDeyCall? for free?
A. You can try the service for free by texting FREE to 5058.
Q. For how long can I enjoy WhoDeyCall? for free?
A. You can enjoy the service for free for 7 days.
Q. Can I stop enjoying the free trial for WhoDeyCall??
A. Yes, you can stop the free trial by texting STOP FREE to 5058.
Q. What happens after I request a free trial of WhoDeyCall??
A. After you request a free trial of the service, you will get a message confirming that you have activated the free trial e.g.
Well done! You have successfully subscribed to WhoDeyCall? 7day free trial and N0.00 deducted from your account. Your free trial will expire on dd/mm/yy. To deactivate, text STOP FREE to 5058”
Q. What happens if I have tried WhoDeyCall? for free before?
A. If you have tried the service for free before, and you request for FREE again, you will get DOI for N30/week. If confirmed, you will get a message saying:
Well done! You have successfully subscribed to WhoDeyCall? and N30.00 deducted from your account. Your service will expire on dd/mm/yy. To Cancel, text STOP FREE to 5058”
Q. What happens if I send the subscription request for a paid plan while I am still on the free trial?
A. You will get a DOI for the subscription plan you are requesting to subscribe
Q. What happens when my free trial ends?
When your free trial ends, you will receive the following message:
Yello! Your free trial for WhoDeyCall? has expired. Please dial *5058# to subscribe to WhoDeyCall? Plan. Thank you!!
Q. Will I get a reminder before my WhoDeyCall? free trial ends?
A. Yes, you will get an SMS reminder 24/48 hours before your free trial ends.
Reminder: Your subscription to WhoDeyCall? Free trial will expire on dd/mm/yy. Please dial *5058# to subscribe to WhoDeyCall? Plan. Thank you!
Q. Do I need data to use WhoDeyCall??
A. No, you do not need data to use this service as it is an SMS-based service.
Q. Does WhoDeyCall? work on feature phones?
A. Yes, the service works on feature phones.
Q. Does WhoDeyCall? work on smartphones?
A. Yes, the service works on smartphones.
Q. Does WhoDeyCall? work on Android phones?
A. Yes, the service works on Android phones.
Q. Does WhoDeyCall? work on iOS phones?
A. Yes, the service works on iOS phones.
Q. What is an unknown phone number?
A. An unknown phone number is a phone number that you have not saved in your address book. You will see a phone number when an unknown phone number calls you e.g. 0803 123 4567.
Q. Will I see unknown phone numbers if I use WhoDeyCall??
A. Yes, WhoDeyCall? will show you the name of the owner of the unknown phone number to you.
Q. What is a hidden phone number?
A. A hidden phone number is a phone number that the owner has asked the network to hide so that you will not see the phone number.
You will usually see “Unknown Number” when a hidden phone number calls you.
Q. Will I see hidden phone numbers if I use WhoDeyCall??
A. Yes, the service will show you the hidden phone number and the name of the owner of the hidden phone number.
Q. Will I see blacklisted phone numbers if I use WhoDeyCall??
A. No, you will not see the phone number but you may see “SPAM” when a blacklisted number calls you.
Q. Can I blacklist a phone number using WhoDeyCall?
A. No, you cannot blacklist a phone number using the service.
Q. Can I block a phone number using WhoDeyCall??
A. No, you cannot block a phone number using the service.
Q. Can I block calls using WhoDeyCall??
A. No, you cannot block calls using the service.
Q. Can I change my name as it appears in WhoDeyCall??
A. Yes, you can change your name as it appears on the service. To modify, change or edit your name, text NAME followed by your name and surname to 5058 e.g.
Name Tony Angel
Changing or modifying your name to the service is free of charge.
Q. Can I change my phone number as it appears in WhoDeyCall??
A. No, you cannot change your phone number as it appears on the service.
Q. Can I search for a name or phone number using WhoDeyCall??
A. No, you cannot search for a name or phone number using the service.
Q. Can anyone search for my name or phone number using WhoDeyCall??
A. The service does not allow anyone do a name or phone number search.
Q. Does WhoDeyCall? use my contacts?
A. No, the service does not use your contacts.
Q. Does WhoDeyCall? share my contacts with other users?
A. No, the service does not share your contacts with other users.
Q. Does WhoDeyCall? use my location?
A. No the service does not use your location.
Q. Can WhoDeyCall? read my messages?
A. No, the service does not read your messages.
Q. Does WhoDeyCall? require my permission before I can subscribe for it?
A. No, the service does not require your permission before you can subscribe for it as it does not use any of your phone data/information.
Q. How does WhoDeyCall? get its data?
A. The WhoDeyCall? database is built in partnership with Developed Services Inc. which is the world’s largest and most trusted data and information owners.
Q. Can I get tips on how to use the WhoDeyCall? service?
A. Yes, you can get tips to help you use the service by texting HELP to 5058.
If you are currently using the service, you will get the message below:
Welcome to WhoDeyCall? service! Text any of the following options to 5058:
- SC1 for daily plan @N5
- SC2 for weekly plan @N30
- SC3 for Monthly plan @N50
- Free for 7days free Trial (one-off)
- Automatically renew, Y SC1 for daily
- Automatically renew, Y SC2 for weekly
- Automatically renew, Y SC3 for monthly
- Unsubscribe, STOP SC1
- Unsubscribe, STOP SC2
- Unsubscribe, STOP SC3
- Stop free trial, STOP Free
- To modify/edit/update your name, text <NAME> <space> <Preferred Name> to 5058
