Play
Apple Music
What is Apple Music?
A. Apple Music is a premium US based digital music platform with over 100 million songs and exclusive content in its catalog. Its playlist ecosystem comprises of dedicated digital radio and local appeal available both on IOS and Android (a plus giving that Android operating system is dominant in the African market.
Who is eligible?
A . Both prepaid and postpaid customers
What kind of phone, device or browser do I need to access the service?
A. This is available to all Android & iOS Mobile devices
How can I subscribe?
A – Via USSD
By dialing the short code *305# > select 2 New services > Select 4 Apple Music > Select 1 for free and 2 for paid
B – Via SMS
Send “Music” to 8000 for 6 months free
or “P” to 8000 for Paid version
C– MTN official website @ mtn.ng
D – MyMTN App
E – MTN Play Portal
How much is Apple Music subscription fee?
A – The free version cost N0
B –The paid version cost N1000
Does auto-renewal work with Apple Music?
A. Yes, auto-renewal works with the subscription plan. However, your subscription will be automatically renewed only if you select auto-renewal yourself at the point of subscription and if you do not unsubscribe from the service.
What is the Validity for Apple Music?
A – N0/6months (First 180 days of activation)
B – N1000/30days (Paid version)
Do I need to pay with my Debit card?
A. You do not require a debit card at all. You will be charged directly from your airtime balance.
Can I use a foreign App store (iOS & Android) to enjoy Apple Music
No. you will need to switch to a Nigeria App store.
What does the error message in the screenshot mean?
-
This means your App store is registered to another country.
What does the error message in the screenshot mean?
1. This simply means you are activating the Apple 6 months free offer on a WiFi. Kindly turn off your WiFi and try again.
2. When you click the “Joined through MTN?” option via the Apple Music App without first initiating the offer via SMS or USSD.
What if a customer is running on an existing Apple paid plan and want to activate the MTN free offer?
A. The customer will be prompted during activation to choose either to continue with the current Apple Music paid plan or select the MTN offer.
What happens after I send the subscription request?
A. Once you send “Music” to 8000, you will receive a double confirmation page for you to consent. Once you consent by selecting “Accept” an SMS from 8000 is sent with a URL to activate the service. You will be prompted with a screen asking if you have Apple music or download via Google Playstore (for Android Devices). For an Apple device, you will be taken directly to the app for the validation process.
In a situation where you do not get a pop-up after sending Music to 8000, kindly dial *305*3# to complete the subscription.
How can I opt- out/ unsubscribe from the subscription plan?
Text
A – Stop music
B – No music
C – End music
D – Cancel Music
E – Opt out
T0 8000
Where can I activate Apple Music from?
A – MTN official website @ mtn.ng
B – MyMTN App
C – MTN Play Portal
D – Zigi
Do I need internet to be able to stream music?
A. Yes. You will need internet access to be able to stream or download music on the Apple Music App.
How do I reach out to contact support?
What kind of Android OS can I use?
A. Android 5.0 (Lollipop) or later, or a Chromebook that supports Android apps. Go to Google Play to download the Apple Music app.
Can Apple Music be activated on CLM?
A. Yes
What does ‘Y’ello, your subscription fails because you are blocked from all chargeable value-added services’ error mean?
A. Kindly opt-out of DND to enjoy Apple Music
Can I transfer my Apple Music subscription
A. Yes. You can transfer your subscription to another MSISDN linked to your NIN. Both the transferer and transferee will get a notification. However, you cannot transfer subscription to MSISDN linked to other NIN.
How do I transfer my Apple Music subscription?
A. Simply type in a text “Change*234 YourMSISDN” to 8000
Can I activate Apple Music on more than one MSISDN linked to my NIN?
A. No. If you have multiple MSISDN linked to the same NIN, only one MSISDN can be used. You will get a notification “You are already subscribed to 6 months Free Apple music on one of your MTN numbers. Thank you.” If you try to activate another MSISDN with same NIN.
Can I Subscribe to Apple Music without Successfully linking my NIN?
A. No. Customers whose lines have not been successfully linked to their NIN will get the notification “Your request to subscribe to Apple Music is not successful. Only numbers linked to a valid NIN can enjoy this offer at the moment.
To know your NIN status, kindly dial *996# then select option 4. Otherwise visit myMTN NG App to check”
What should I do if my NIN has not been linked?
Customers should link their NIN to enjoy Apple Music in the closest MTN store near them.
What happen when I unsubscribe before the 6th months
A. Customer will still enjoy Apple Music until it expires
I did not receive DOI when I sent Music to 8000
A. Dial *305*3# to complete the subscription journey
Can I subscribe for the Student or Family plan.
A. No. this is currently not supported.
Can I subscribe directly from the Apple Music App by clicking the ‘Joined through MTN’ option?
A. No. Only customers who have initially subscribed either through the USSD, SMS or via Web can continue their subscription journey through the ‘Joined through MTN’ Option.