Devices
PickNfix
What is PicknFix Device Care?
A. PicknFix Device Care is a service provided by PicknFix that offers protection and coverage for your mobile devices against accidental damages.
What does PicknFix Device Care cover?
A. PicknFix Device Care typically covers accidental damage (including liquid, screen and fire damage) for your electronic devices.
How do I subscribe to PicknFix Device Care?
A. You can subscribe to PicknFix Device Care by visiting www.mymtnpicknfix.com
Can I insure any electronic device?
A. PicknFix Device Care covers a wide range of smartphones. However, there might be some eligibility criteria based on the condition of the device.
Can I cancel my PicknFix Device Care subscription?
A. Yes, you can cancel your PicknFix Device Care subscription at any time by contacting PicknFix customer service unless there are claims made against the subscription.
How much does PicknFix Device Care cost?
A. The cost of PicknFix Device Care varies depending on the level of coverage and benefits you choose. PicknFix typically offers different care plans with varying premiums to suit different needs.
Can I add multiple devices to my PicknFix Device Care plan?
A. No, you can only add one device to one PicknFix Device Care plan, but you can purchase one plan for each additional device.
What happens if my device is broken due to mishandling instead of an accident?
A. PicknFix Device Care typically covers accidental damage but may not cover losses due to negligence. If your device is broken, it’s essential to report it to MYMTNPICKNFIX, but coverage eligibility will depend on the terms outlined in your plan.
Are there any exclusions to MYMTNPICKNFIX Device Care coverage?
A. Yes, there are typically exclusions to coverage, such as intentional damage, cosmetic damage that affects the functionality of the device, and pre-existing conditions. Reviewing the terms and conditions document will provide comprehensive details.
Can I transfer my PicknFix Device Care to another device?
A. No, you cannot transfer your care coverage to another device.
Does PicknFix Device Care cover software issues or viruses?
A. PicknFix Device Care typically focuses on physical damage rather than software-related issues or viruses. However, some policies may offer limited coverage for software-related problems, such as those resulting from a covered incident like accidental damage.
Can I renew my PicknFix Device Care policy?
A. Yes, you can renew your PicknFix Device Care policy upon expiration to ensure continuous coverage for your device.
What are the different coverage plans offered by PicknFix Device Care?
A. PicknFix Device Care typically offers various coverage plans tailored to different needs and benefits.
How do I file a claim for a damaged device?
A. If your device is damaged, you can file a claim by visiting www.mymtnpicknfix.com > Login > Device Care > Claims. You will need to provide details of the damage, such as how it occurred, along with any supporting documentation required by MYMTNPICKNFIX.
How long does it take to process a claim?
A. The claims processing time may vary depending on the complexity of the claim and the availability of required documents. PicknFix aims to process claims as quickly as possible to ensure customer satisfaction.
What information do I need to provide when filing a claim?
A. When filing a claim, you may need to provide information such as a detailed description of how the damage incident occurred, as well as video and images of the damaged device.
Can I cancel my PicknFix Device Care policy if I no longer need it?
A. Yes, you can typically cancel your MYMTNPICKNFIX Device Care policy if you no longer need it. However, you may be subject to certain cancellation fees or conditions depending on the terms of your plan.
Can I get a refund for the Device Care subscription on cancellation?
A. No, a refund is not available for the cancellation of the device care subscription.
Can I get a refund for my direct repair request on cancellation?
A. Yes, Customers are eligible to get a refund on cancellation of repair requests after deducting the charges incurred.