Devices
PickNfix
What does myMTNPicknFix do?
A. myMTNPicknFix is an online platform for consumer electronics repairs, connecting customers with manufacturer-approved services for convenient, door-to-door support.
Can I speak with a customer care agent over the phone?
A. No, myMTNPicknFix only offers remote support through app chat features and other online channels.
Does the warranty cover a broken screen?
A. No, warranties cover manufacturing defects only. Choose the non-warranty option in the app for broken screens.
What is considered a manufacturer defect/warranty?
A. technical flaw during the warranty period that stops a device from functioning, making the manufacturer Authorized Service Center responsible for free repairs.
Can I edit or cancel a submitted order?
A. No, but to cancel or change a request, email care@myMTNPicknFix.com.
What if I can’t find my address for pickup/delivery?
A. Enter your address manually in the app.
What is the warranty duration after repairs?
A. Post-repair warranty terms are set by the manufacturer Authorized Service Center and are in the app’s Terms and Conditions.
What are the payment terms?
A. myMTNPicknFix is a prepaid, cashless service. Payments are made through the app before booking transactions.
What is the repair duration?
A. Repair duration depends on the manufacturer service center. Initiate a transaction in the app for an estimate.
Can I access warranty services without proof of purchase?
A. No, valid proof of purchase is required. If unavailable, use the Out of Warranty option.
Are there charges for in-warranty devices?
A. Repairs for in-warranty devices are free, but logistics fees for pickup and delivery apply.
Does the app work outside Nigeria?
A. Yes, myMTNPicknFix is a global platform available in Apple IOS and Google Play stores.
How do I use the myMTNPicknFix app?
A. Follow the guided steps in the app to request a repair, provide device information, schedule pickup, and make payments.
What if I didn’t receive my OTP as a text message?
A. Check your email for the OTP or refresh the app and log in again.
Will I get a payment receipt/invoice?
A. Yes, an e-invoice will be emailed to you, and transaction details can be viewed in the app.
Are device model and serial number required for transactions?
A. Yes, IMEI or Serial numbers are required for tracking and monitoring repair transactions.
How do I sign up on the app?
A. Click “Create an Account,” enter personal details, verify the OTP, agree to Terms and Conditions, and sign up.
Does myMTNPicknFix handle heavy devices like ACs, fridges, and washing machines?
A. Yes, support for these appliances will soon be available in the app.
Can I purchase accessories on the app?
A. Yes, this feature will be launched soon.
What if my device has a new fault after repair?
A. Reinitiate a new transaction in the app for the new fault.
Does global warranty cover my device repair?
A. If your device has a global warranty, it can be applied in Nigeria. Check Terms and Conditions in the app for more information.
Why did I receive a partial refund?
A. Based on service policy, transaction service charges are deducted before refunding the remaining balance.
How do I get updates on my device repair?
A. Provide your reference number, track updates in the app, or contact customer care for assistance.
How soon is my device picked up after booking?
A. Within 4 hours. Contact customer care for delays.
Do I pay cash to the logistics rider?
A. No, myMTNPicknFix is a cashless platform.
Does logistics operate 24-hour service?
A. No, logistics operates from 9 AM to 5 PM, with pickup times ending at 3 PM.
Should I call logistics to book a request?
A. No, use the app or contact myMTNPicknFix customer care to book requests.
How can I track my device?
A. Track devices in the app’s Transaction history or contact customer care.
Can I use my own logistics to send my device to the office?
A. No, myMTNPicknFix handles all logistics and cannot process transactions for devices received from outside networks.