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A. myMTNPicknFix is an online platform for consumer electronics repairs, connecting customers with manufacturer-approved services for convenient, door-to-door support.
A. No, myMTNPicknFix only offers remote support through app chat features and other online channels.
A. No, warranties cover manufacturing defects only. Choose the non-warranty option in the app for broken screens.
A. technical flaw during the warranty period that stops a device from functioning, making the manufacturer Authorized Service Center responsible for free repairs.
A. No, but to cancel or change a request, email care@myMTNPicknFix.com.
A. Enter your address manually in the app.
A. Post-repair warranty terms are set by the manufacturer Authorized Service Center and are in the app’s Terms and Conditions.
A. myMTNPicknFix is a prepaid, cashless service. Payments are made through the app before booking transactions.
A. Repair duration depends on the manufacturer service center. Initiate a transaction in the app for an estimate.
A. No, valid proof of purchase is required. If unavailable, use the Out of Warranty option.
A. Repairs for in-warranty devices are free, but logistics fees for pickup and delivery apply.
A. Yes, myMTNPicknFix is a global platform available in Apple IOS and Google Play stores.
A. Follow the guided steps in the app to request a repair, provide device information, schedule pickup, and make payments.
A. Check your email for the OTP or refresh the app and log in again.
A. Yes, an e-invoice will be emailed to you, and transaction details can be viewed in the app.
A. Yes, IMEI or Serial numbers are required for tracking and monitoring repair transactions.
A. Click “Create an Account,” enter personal details, verify the OTP, agree to Terms and Conditions, and sign up.
A. Yes, support for these appliances will soon be available in the app.
A. Yes, this feature will be launched soon.
A. Reinitiate a new transaction in the app for the new fault.
A. If your device has a global warranty, it can be applied in Nigeria. Check Terms and Conditions in the app for more information.
A. Based on service policy, transaction service charges are deducted before refunding the remaining balance.
A. Provide your reference number, track updates in the app, or contact customer care for assistance.
A. Within 4 hours. Contact customer care for delays.
A. No, myMTNPicknFix is a cashless platform.
A. No, logistics operates from 9 AM to 5 PM, with pickup times ending at 3 PM.
A. No, use the app or contact myMTNPicknFix customer care to book requests.
A. Track devices in the app’s Transaction history or contact customer care.
A. No, myMTNPicknFix handles all logistics and cannot process transactions for devices received from outside networks.