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StarTimes ON

How will customers access Star Times? How will customers access Star Times?

A. Customers can access StarTimes ON by downloading the app to their phone ·

How to register on the app

  1. Click on me
  2. Click on register/sign in
  3. Register using your Phone number, Facebook or Google account.
Who can subscribe to Star Times? Who can subscribe to Star Times?

A. All MTN Customers can subscribe to Star Times ON App using their airtime.

How do I subscribe to the StarTimes VIP Plan? How do I subscribe to the StarTimes VIP Plan?

A. Subscription is easy!

  1. Register an account or sign in your existing account.
  2. Select the subscription plan you want to subscribe.
  3. Click ‘BUY’ to initiate an order.
  4. Select your preferred payment option.
  5. Click ‘PAY’ to complete your order. Your order will take effect immediately after your successful payment.
I am on StarTimes ON app; how can I watch a video? I am on StarTimes ON app; how can I watch a video?

A. You can watch via StarTimes ON app with over 60+ live channels (FOX, ESPN, BBC, ST Sports, KID’s channels, local news and over 20000 premium content on Video on Demand (VOD). You can also watch sports highlight and video trailers for free on MYMTNAPP

What happens after I send the subscription request? What happens after I send the subscription request?

A. You have options.

  1. MAX VIP: Subscriptions: Day =N= 200, Week =N= 800, Month = N= 2000, 3 Months =N=4800.60+ live streaming channels, all 7 ST-sports channels include: UEFA Europa League, Bundesliga, FA Cup, Coppa Italia, FOX, ESPN, BBC.AMC movies, Kungfu films, Nollywood movies, Cartoon, News and Documentary and over 20000 premium VOD’s.
  2. SPORT VIP: Subscriptions: Day =N= 100, Week =N= 400, Month = N= 1000, 3 Months =N= 2400 Unlimited sport watch time running 24 hrs., 7 ST- Sports channels including: exclusive UEFA Europa League, FA Cup, Bundesliga, MMA and ESPN etc.
How many videos can I subscribe to? How many videos can I subscribe to?

A. Star times ON provided about 62+ live channels and over 20000 Video on Demand (VOD) for customers to subscribe and will also have access. You can also watch over 44 live channels and 70% of VOD free of charge without subscription.

When I subscribe to your video can I download the video for offline viewing? When I subscribe to your video can I download the video for offline viewing?

A. Yes, you can download video after subscription and video would be available for 7 days. Downloaded videos can be accessed within the Star times On App.

How much will I be charged for subscribing to Star Times? How much will I be charged for subscribing to Star Times?

A.

PRODUCT/SERVICE DESCRIPTION OF THE SERVICE RATES CHANNEL
Sports VIP Daily 1DAY 100NGN WEB/WAP
Sports VIP Weekly 7DAYS 400NGN WEB/WAP
Sports VIP Monthly 30DAYS 1000NGN WEB/WAP
Sports VIP 3Months 90DAYS 2400NGN WEB/WAP
MAX VIP DAILY 1DAY 200NGN WEB/WAP
MAX VIP Weekly 7DAYS 800NGN WEB/WAP
MAX VIP Monthly 30DAYS 2000NGN WEB/WAP
MAX VIP 3Months 90DAYS 4800NGN WEB/WAP
Will my Star Times subscription auto-renew? Will my Star Times subscription auto-renew?

A. Customer subscription will only auto renew when you choose renewal option (1)at the point of new subscription.

Does StarTimes On have any exclusive sport contents? Does StarTimes On have any exclusive sport contents?

A. Europa League and Bundesliga are all exclusive channels in StarTimes ON.

 

How many devices can I enjoy my StarTImes ON subscription at the same time? How many devices can I enjoy my StarTImes ON subscription at the same time?

A. A maximum of one simultaneous viewing streams across your registered devices is permitted.

Why I failed to subscribe StarTimes ON? Why I failed to subscribe StarTimes ON?

A. Please make sure you have updated the latest version of the App, signed in your StarTimes ON App account, Internet connection, enough balance on your chosen payment account, been located in the correct country. If you still can’t subscribe StarTimes ON, you may contact us at appservice@startimes.com.cn

How can I check the validity of my subscription? How can I check the validity of my subscription?

A. You may check your subscription on “Me” Page-“My Orders” section, then click “StarTimes ON Orders” to check the status of your subscriptions.

 

When does my subscription take effect after I subscribed? When does my subscription take effect after I subscribed?

A. Subscription takes effective immediately after the payment is succeeded. Upon the activation of your subscription, the time you are entitled to enjoy StarTimes ON membership starts calculating immediately and cumulatively by seconds based on live streaming.

 

How do I cancel my subscription and stop auto-renewal? How do I cancel my subscription and stop auto-renewal?

A. You can unsubscribe/stop auto-renewal by following the steps below

  1. Click on ME
  2. Select My Orders
  3. Click on StarTimes On VIP Orders
  4. Go to PAID
  5. Click on the amount- =N=1000
  6. Select Unsubscribe