A. MTN Gift Data service enables you to buy data for a friend, transfer data from your active balance, or request data from your friends.

With MTN Data Gifting, you can send and buy data bundles for other smartphones, modems, and tablets.

The service is available to all MTN customers. Whether you want to surprise a friend with a data bundle or need to request data from someone, MTN Data Gifting has got you covered.

A. All MTN customers can access the Gift Data service.

A. You can access the Gift Data and Transfer Data services as stated below.

Transfer from Data Balance:

a. Dial *312*PhoneNumber*DataAmount#

Example:

Dial *312*08031235678*100# to transfer 100MB to 08031235678.

b. Dial *321*2#, then select 1, enter recipient’s number, select the data amount, then confirm the data amount to complete the data transfer.

c. Text“Transfer<space>PhoneNumber<space>DataAmount” to ‘312’.

Example:

Text Transfer 08031235678 100 to ‘312 to transfer 100MB to 08031235678

d. myMTN app: Click ‘Share’ button, then ‘Data Share’

Buy for a Friend:

a. Dial*312*Bundle Activation Code* Beneficiary’s PhoneNumber#.

b. Dial *321*2#, then select 2, then select bundle type (Data Plans, Social Bundle, or Video Packs), then select the bundle validity (daily, weekly, or monthly), then select the bundle, then enter recipient’s number, confirm the number to complete the buy-for-a-friend.

Request from a Friend:

a. Dial *312*8# or *321*2#, then select 3, then enter the donor’s number.

View Pending Request:

a. Dial *312*8# then select 4 to view the list of beneficiaries.

Note: When you recharge from N500 and above on your line, you will get a menu with the Gift Data option. You will be able to gift data once you select the option.

A. No, you only need to enter your beneficiary’s phone number and choose a data plan to use the service.

A. The amount of data you can transfer at time are 100MB, 200MB, 500MB, 1GB, 2GB, 3GB and 5GB. However, you must ensure you have at least 100MB in your data balance after every transfer for your transfer to be successful.

A. You can transfer data from your balance multiple times daily. However, the cumulative amount you can transfer in a day is 5GB. Also, you can enjoy ten (10) free data transfers per month; a transfer fee will apply for subsequent data transfers within the calendar month depending on the data amount.

Examples:

1. Amaka transferred 2GB and 3GB from her data balance on the 1^st of October.

• She will no longer be able to transfer data from her balance on the same day.
• She will be able to share data up to 5GB daily, from her balance from the 2^nd of October.
• She will only be able to share data from her balance at no charge, eight (8) more times between the 2^nd of October and the 31^st of October.
• After 10 free transfers, she will be charged a transfer fee for subsequent data transfers in the month of October up to 5GB daily

2. Zain transferred 500MB ten times on the 1^st of October.

• She will no longer be able to transfer data from her balance on October 1^st.
• She will be able to share data up to 5GB daily, from her balance from the 2^nd of October.
• After 10 free transfers, she will be charged a transfer fee for subsequent data transfers in the month of October up to 5GB daily.

3. Chichi transferred 1GB and 2GB daily from the 1^st of October through the 5^th of October.

• She will be able to transfer data from her balance up to 5GB daily at a fee depending on the data amount.

A. You will receive a consent prompt via USSD and SMS for subsequent data transfers in the month to pay a transfer fee for the data amount to be transferred. When you accept or confirm the transfer with the applicable transfer fee, the data transfer will be processed, and you will be notified accordingly. Otherwise, the data transfer will not be processed. However, you can still buy data for your friends and family any time.

A. Yes, you will be able to share up to ten times per month, at no charge, from the balance of your data bundle. However, you will only be able to share a maximum of 20% if you are sharing from eligible bundles on the table.

Examples:

1. Malik activated a 75GB Monthly data plans on the 5^th of November. He will only be able to transfer a cumulative of 15GB (i.e., 20% of 75GB) from his data balance between the 5^th of November and the 5^th of December.
2. Zara activated a 90GB 2-Month data plan on the 1^st of November and transferred 2GB ten times between the 1^st and 10 ^th of November.
   • She will be able to transfer data from her balance up to 5GB daily in November at a fee depending on the data amount.

A. You will be able to send a request for data at most 5 times a day, but you shall be able to receive data request multiple times.

A. You will not receive data request if you have Full DND active on your line.

A. You can only transfer data from some Access data plans. However, you will not be able to transfer data from certain customized/tariff-based bundles.

Note: You will not be able to share data from some data bundles shown below:

A. No, you cannot transfer data to a friend from your Xtrabyte balance. You can only transfer data from your active access bundle plans.

A. You will be able to buy Data plans and Social bundles for another customer.

A. A request will be active for 48 hours on your view pending request menu and you will be able to see only the 10 most recent ones if you have multiples.

A. No, you will only be able to transfer from the bundle with the latest validity at any given time and the expiry date will be the same on the beneficiary’s line.

A. No, you will not be able to combine your total balance for any transfer. You will only be able to transfer from the data plan that has sufficient balance.

A. Yes, you can by selecting “Automate Transfer” under the Data Gifting menu, Dial *312*8# and select 5 or dial *321*2# and select option 5, then set a beneficiary. Select data volume to be transfer e.g. 50MB, 100MB, 200MB, 500MB, 1GB, 2GB, 3GB or 5GB and then set the frequency e.g. weekly or monthly.

A. You can have a maximum of 5 beneficiaries on your list.

A. Yes, by selecting “Manage Beneficiary list, then select “View beneficiary”.

A. Yes, you will be able to edit or remove a beneficiary on your list by selecting the Manage beneficiary option and going to view/remove beneficiary.

A. Yes, you can stop auto transfer by selecting “Stop auto transfer”, under manage beneficiary list menu. This will cancel auto transfer to all beneficiaries.

A. Yes, you can transfer data from your active data balance to your family and friends, multiple times in a day but the maximum amount you can transfer is 5GB, cumulatively or at once.

A. Yes, but the data you received will deplete first before your active data bundle.

A. If someone buys data for you with the multiple data bundles active on your line, the data bundle with the least validity will be used first.

Example: If you have an active 30-day bundle plan and received a gift of 1-day plan, the 1-day plan will be used first before the 30-day plan.

A. You will only be able to enjoy bonus on the bundle that is bought for you if you are eligible for the offers, but you will NOT be able to enjoy bonus on data that is transferred to you.

A. No, you will only be charged the price of the data plan if you are buying for a friend.

A. You will only be able to auto-renew the bundle that was bought for you by sending the opt-in keyword to 312, but the bundle that was transferred to you will not auto-renew and will be valid till the expiry date.

A. You will be able to roll over any unused main data bundle that is bought for you as long as you buy or receive another bundle before the current bundle expires or within the allowed grace period after the bundle expires, but you will NOT be able rollover any unused data bonus and data that is transferred to you.

A. No, you can only gift your loved ones data bundle by accessing the service yourself.

You will be able to check your data bundle balance via the following channels:

• SMS: Texting 2 to 323
• USSD: Dialing *323*4#
• myMTN NextGen App
• myMTN Web Self-service portal
• Zigi