A. You can access the service by using the myMTN app or by dialling the USSD codes (*321*2# or *312*8#).

• myMTN app: Click ‘Share’ button, then ‘Data Share’

• Transfer from Data Balance:

Simply dial *312*Phone number*Data amount#

OR

Text Transfer<space>Phone number<space>Data amount to 312

i.e. If you want to transfer 100MB, simply text:

Transfer<space>08032008069<space>100 to 312

(Do not include MB or GB to the data amount)

• Buy for a Friend: Simply dial *312*Bundle Activation Code*Beneficiary’s Phone number#
• Request from a Friend: simply dial *312*8*3#
• View Pending Request: simply dial *312*8*4#
• Automate Data Transfer: simply dial *312*8#, then select option 5

or

Dial *321*2# then select option 5.

Note: When you recharge from N500 and above on your line, you will get a menu with the Gift Data option. You will be able to gift data once you select the option.

A. No, you only need to enter your beneficiary’s phone number and choose a data plan to use the service.

A. The amount of data you can transfer at time are 100MB, 200MB, 500MB, 1GB, 2GB, 3GB and 5GB. However, you must ensure you have at least 100MB in your data balance after every transfer for your transfer to be successful.

A. You can transfer data from your balance multiple times daily. However, the cumulative amount you can transfer in a day is 5GB, and a cumulative of ten (10) times per month.

Examples:

1. Amaka transferred 2GB and 3GB from her data balance on the 1^st of October.

• She will no longer be able to transfer data from her balance on the same day.
• She will be able to share data up to 5GB daily, from her balance from the 2^nd of October.
• She will only be able to share data from her balance, eight (8) more times between the 2^nd of October and the 31^st of October.

2. Zain transferred 500MB ten times on the 1^st of October.

• She will no longer be able to transfer data from her balance for the rest of October.
• She will be able to transfer data from her balance, again, from the 1^st of November.

3. Chichi transferred 1GB and 2GB daily from the 1^st of October through the 5^th of October.

• She will no longer be able to transfer data from her balance from the 6^th of October to the 31^st of October.
• She will be able to transfer data from her balance, again, from the 1^st of November.

A. You will not be able to share data from your balance once you have transferred up to ten (times) in a month and you will be notified accordingly. However, you can still buy data for your friends and family any time.

A. No. Customers that have purchased any of the eligible bundle before the 31^st of October 2024, will still be able to transfer data from their balance more than 10 times in a month. However, once the buy any new bundle, the 10 times limit will now apply.

A. Yes, you will be able to share up to ten times per month, from the balance of your data bundle. However, you will only be able to share a maximum of 20% if you are sharing from any data plan of 75GB and above.

Examples:

1. Malik activated a 75GB Monthly data plans on the 5^th of November 2024. He will only be able to transfer a cumulative of 15GB (i.e., 20% of 75GB) from his data balance between the 5^th of November and the 31^st of November.

2. and transferred 5GB ten times on the 1^st of November.

• She will no longer be able to transfer data from her balance for the rest of November.
• She will be able to transfer data from her balance, again, from the 1^st of December.

3. Chichi transferred 1GB and 2GB daily from the 1^st of November through the 5^th of November.

• She will no longer be able to transfer data from her balance from the 6^th of November to the 31^st of November.
• She will be able to transfer data from her balance, again, from the 1^st of December.

A. No. The 20% data share cap will only apply to new purchases of the eligible data bundles from 5^th November 2024. Customers that have purchased the eligible data plans before the date will still be able to transfer more than the 20% limit of their data balance. Once the customer buys a new data plan, the 20% data share limit will now apply.

Note: Both the 10 times monthly limit and 20% data share limit will apply to new purchases of eligible 75GB and above data bundles from 5^th of November 2024.

See table below for eligible data bundles. See table below for list of eligible data plans

Example: Selena with an active 400GB 3-Month plan since October 2024:

1. Will be able to transfer more than 10 times per month and more than the 20% data share limit on her line, till the bundle expires/gets exhausted, if she does not purchase any new data bundle from 5^th of November 2024.
2. Will be able to transfer up to 10 times per month on her line once she buys any new data plan and will still be able to share more than 20% from her data balance.
3. Will be able to transfer up to 10 times per month and up to 20% of her data balance on her line once she buys any of the eligible data plans from the 5^th of November 2024.

A. You will be able to send a request for data at most 5 times a day, but you shall be able to receive data request multiple times.

A. You will not receive data request if you have Full DND active on your line.

A. You can only transfer data from your daily, weekly, and monthly access bundle plans. However, you will not be able to transfer data from certain customized / tariff-based data bundles like XtraValue and XtraSpecial bundles.

A. No, you cannot transfer data to a friend from your Xtrabyte balance. You can only transfer data from your active access bundle plans.

A. A request will be active for 48 hours on your view pending request menu and you will be able to see only the 10 most recent ones if you have multiples.

A. No, you will only be able to transfer from the bundle with the latest validity at any given time and the expiry date will be the same on the beneficiary’s line.

A. No, you will not be able to combine your total balance for any transfer. You will only be able to transfer from the data plan that has sufficient balance.

A. Yes, you can by selecting “Automate Transfer” under the Data Gifting menu, Dial *312*8# and select 5 or dial *321*2# and select option 5, then set a beneficiary. Select data volume to be transfer e.g. 50MB, 100MB, 200MB, 500MB, 1GB, 2GB, 3GB or 5GB and then set the frequency e.g. weekly or monthly.

A. You can have a maximum of 5 beneficiaries on your list.

A. Yes, by selecting “Manage Beneficiary list, then select “View beneficiary”.

A. Yes, you will be able to edit or remove a beneficiary on your list by selecting the Manage beneficiary option and going to view/remove beneficiary.

A. Yes, you can stop auto transfer by selecting “Stop auto transfer”, under manage beneficiary list menu. This will cancel auto transfer to all beneficiaries.

A. Yes, you can transfer data from your active data balance to your family and friends, multiple times in a day but the maximum amount you can transfer is 5GB, cumulatively or at once.

A. Yes, but the data you received will deplete first before your active data bundle.

A. If someone buys data for you with the multiple data bundles active on your line, the data bundle with the least validity will be used first.

Example: If you have an active 30-day bundle plan and received a gift of 1-day plan, the 1-day plan will be used first before the 30-day plan.

A. You will only be able to enjoy bonus on the bundle that is bought for you if you are eligible for the offers, but you will NOT be able to enjoy bonus on data that is transferred to you.

A. No, you will only be charged the price of the data plan if you are buying for a friend.

A. You will only be able to auto-renew the bundle that was bought for you by sending the opt-in keyword to 312, but the bundle that was transferred to you will not auto-renew and will be valid till the expiry date.

A. You will be able to roll over any unused main data bundle that is bought for you as long as you buy or receive another bundle before the current bundle expires or within the allowed grace period after the bundle expires, but you will NOT be able rollover any unused data bonus and data that is transferred to you.

A. No, you can only gift your loved ones data bundle by accessing the service yourself.

A. You will be able to check your data bundle balance  via the following channels:

• SMS: Texting 2 to 323
• USSD: dialing *323*4#
• myMTN App
• Zigi