Data

XtraValue More

What is XtraValue More Plan? What is XtraValue More Plan?

A. MTN XtraValue More tariff Plan is a plan that rewards you with airtime for National SMS & calls, International calls to some selected destinations, and volumes of data for browsing after subscribing to any XtraValue More bundle plan.

The XtraValue More bundle is divided into XtraTalk More (this bundle gives you more airtime than data) and XtraData More (this bundle gives you more data than airtime).

Who can activate MTN XtraValue More bundle? Who can activate MTN XtraValue More bundle?

A. All MTN Prepaid and Postpaid customers can activate the XtraValue More bundles. However, after the purchase of any XtraValue More bundle, Prepaid Customers will be migrated to XtraValue More plan to enjoy the bundle WHILE Postpaid Customers will enjoy the bundle from their respective tariff plan.

How do I migrate to the XtraValue More tariff plan? How do I migrate to the XtraValue More tariff plan?

A. Simply subscribe to any of the XtraValue More bundles by:

  • Dial *312*55# XtraValue More.
  • Send keyword of preferred XtraValue More plan to 312. (See table below for keywords).
  • Download myMTN App and select the XtraValue More plan of choice from the available XtraValue More plans.
  • Log on to MTN eShop (https://shop.mtn.ng )Once you have successfully subscribed to a bundle plan, you will be automatically migrated to the XtraValue More plan and your XtraValue More bundle account will be credited with the bundle elements.Note: If you are a Postpaid customer, you will not be migrated to the XtraValue More plan. You will be able to enjoy the bundle from your tariff plan.
I just received a pop-up menu to choose either a One-off or Recurrent (Auto-renew) option after activating the XtraValue More bundle. What does this mean? I just received a pop-up menu to choose either a One-off or Recurrent (Auto-renew) option after activating the XtraValue More bundle. What does this mean?

A. The Pop-up menu allows you to set your XtraValue More bundle on One-off or Recurrent purchases:

  • One-Off Purchase means that your Xtravalue More bundle will NOT auto-renew after expiry.
  • Auto-renewal/ Recurrent Purchase means your XtraValue More bundle will auto-renew after expiry.

I. For a one-off purchase, your XtraValue More Bundle will NOT renew automatically after exhausting the bundle element or on the expiry of the bundle.

II. For recurrent purchases, your XtraValue More Bundle will renew automatically after exhausting the bundle element or on expiry of the bundle.

If I cancel the Pop-Up Menu or it times out before selecting an option, will my XtraValue More bundle be on a One-off or Recurrent option? If I cancel the Pop-Up Menu or it times out before selecting an option, will my XtraValue More bundle be on a One-off or Recurrent option?

A. If you cancel the Pop-Up Menu or it times out before selecting an option, your XtraValue More bundle will be on One-off purchase. This means that your XtraValue More bundle will not auto-renew upon expiry.

If my Xtravalue More bundle is a One-off option, will I be able to opt in for the Recurrent option or renew the bundle? If my Xtravalue More bundle is a One-off option, will I be able to opt in for the Recurrent option or renew the bundle?

A. Yes, you will be able to opt in for the Recurrent option or renew the bundle by sending R + bundle keyword to 312.

Example: If you have an active XtraData More 300 that is on the One-off option, you will be able to renew it by sending RMT300 to 312.

Will I be able to cancel auto-renewal anytime? Will I be able to cancel auto-renewal anytime?

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the No + Bundle code to 312, e.g. NoMD300 to 312.

What happens when I cancel auto-renewal on my bundle? What happens when I cancel auto-renewal on my bundle?

A. Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS, and Data will be charged from your main account or any active bonus account after your bundle has expired.

A. automatically migrated to the XtraValue More plan.

Once you cancel auto-renewal on your bundle, the bundle will not be renewed but your Calls, SMS, and Data will be charged from your main account or any active bonus account after your bundle has expired.

Will I be able to enjoy other MTN Products, Services, Offers, and Promotions while on XtraValue More Plan? Will I be able to enjoy other MTN Products, Services, Offers, and Promotions while on XtraValue More Plan?

A. Yes, you will be able to enjoy all MTNN Products, Services, Offers, and Promotions while on the XtraValue More plan.

Where will my National, International calls, SMS, and Data be charged if I have an active XtraValue More bundle? Where will my National, International calls, SMS, and Data be charged if I have an active XtraValue More bundle?

A. All your National calls, International calls to the 7 (seven) selected destinations, SMS and Data will be deducted from your XtraValue More bundle account until the bundle element is exhausted. As soon as the bundle elements are exhausted, your call, SMS, and Data will be deducted from your normal main account or any active bonus account.

What happens if my bundle is exhausted and I do not renew it? What happens if my bundle is exhausted and I do not renew it?

A. Once you exhaust your bundle and you do not renew it, your SMS, calls, or data will be deducted from your main account at the tariff plan rate. Your National calls will be charged at 20.48k/sec, standard International calls, and National SMS at N4.

But as soon as you recharge up to the bundle fee, your bundle will be renewed automatically and calls charged at the normal XtraValue More bundle rate.

Will I be able to migrate to another plan and use my active bundle on the new tariff plan? Will I be able to migrate to another plan and use my active bundle on the new tariff plan?

A. You will be able to migrate out of the XtraValue More plan to another tariff plan even if you have an active XtraValue More bundle BUT you will NOT be able to use the bundle balance on the plan you migrated to and the bundle will not auto-renew on the day of supposed renewal.

Will my expired bundle be auto-renewed even if I am not on XtraValue More Plan? Will my expired bundle be auto-renewed even if I am not on XtraValue More Plan?

A. No, your bundle will not renew while you are on another tariff plan.

Will I be allowed to purchase multiple XtraValue More bundles while on the XtraValue More plan? Will I be allowed to purchase multiple XtraValue More bundles while on the XtraValue More plan?

A. Yes, you will be able to purchase multiple bundles while on the XtraValue More plan. For example, you can purchase both XtraTalk More 300 and XtraData More 300 together.

Will the system be able to renew my XtraValue More Bundle after exhausting the bundle elements? Will the system be able to renew my XtraValue More Bundle after exhausting the bundle elements?

A. Yes, your XtraValue More Bundle will renew automatically after exhausting either the airtime or data element depending on the bundle type and if you have enough airtime to purchase.

Example:

  • You have an active XtraTalk More bundle and finish the airtime, your bundle will auto-renew even if you have not exhausted the data BUT you will ONLY be able to use the remaining data balance before the bundle expires.
  • In the same way, if you have an active XtraData More bundle and you exhaust the data, your bundle will auto-renew even if you have not exhausted the airtime BUT you will ONLY be able to use the remaining airtime balance before the bundle expires.
Will I be able to roll over my unused data and airtime if I renew my bundle before or after expiry? Will I be able to roll over my unused data and airtime if I renew my bundle before or after expiry?

A. No, you will NOT be able to roll over your unused data and airtime if you renew before expiry. Each Xtravalue More bundle has a different expiration date and all unused data and airtime will be cleared once the bundle expires.

Example:

You have an Xtratalk More 300 bundle that is to expire tomorrow, and if you activate the same bundle today, you will be able to enjoy the bundle balance of the previous Xtratalk More 300 bundle until it expires tomorrow. After tomorrow, the balance of the previous bundle will be cleared off then you will be able to use the new bundle.

How can I check my main account and XtraValue More balance on the XtraValue More plan? How can I check my main account and XtraValue More balance on the XtraValue More plan?

A. You can check your main account balance, XtraValue More bundle balance, and bundle expiry by dialing the code *310# & *310*61#

Can I subscribe to different types of XtraValue More bundles? Can I subscribe to different types of XtraValue More bundles?

A. Yes, you can subscribe to different bundles at a time.

Will I be able to use my XtraValue More bundle while roaming? Will I be able to use my XtraValue More bundle while roaming?

A. Yes, you will be able to use some selected XtraValue More bundle plans while roaming.

Which countries are the eligible international destinations? Which countries are the eligible international destinations?

A. There are 6 eligible countries. The eligible countries are listed below:

  • United States
  • Canada
  • India
  • Malaysia
  • Norway
  • South Korea
Can I use the eligible XtraValue More bundle plan in any country while roaming? Can I use the eligible XtraValue More bundle plan in any country while roaming?

A. No, you will not be able to use the XtraValue More bundle while roaming.

What activities can I perform with my XtraValue More bundle while roaming? What activities can I perform with my XtraValue More bundle while roaming?

A. You will not be able to perform any activities with the XtraValue More bundle while roaming. However, you will be able to perform standard roaming activities from your XtraValue More main Account balance or when you subscribe to any of our roaming plans (TravelPass)

What happens, if I exhaust my Xtravalue More Bundle or bundle has expired and I call an eligible destination? What happens, if I exhaust my Xtravalue More Bundle or bundle has expired and I call an eligible destination?

A. If you exhaust your bundle or your bundle has expired while roaming and you call an eligible destination, your calls/SMS/data will be charged from another Roaming bundle account (if available) otherwise from your main account and at the standard roaming rate.

What happens, if I have an active Xtravalue More Bundle and I call a country not listed in the eligible destinations? What happens, if I have an active Xtravalue More Bundle and I call a country not listed in the eligible destinations?

A. If you have an active XtraValue More bundle plan and you call any destination not in the eligible destinations, your calls/SMS/data will be charged first from a Roaming bundle account (if available) otherwise from your main account and at the standard roaming rate.

If I have an active XtraValue More bundle balance while roaming, will I be able to use the bundle balance when I return to Nigeria? If I have an active XtraValue More bundle balance while roaming, will I be able to use the bundle balance when I return to Nigeria?

A. Yes, you will be able to use the remaining bundle balance when you return to Nigeria and you will be charged at the applicable local rates.

What is the Virtual Recharge Bonus? What is the Virtual Recharge Bonus?

A. This is a recharge offer that gives customer 50% bonus on all recharges made via eligible virtual recharge channels. The 50% bonus is split into two –

  • 30% airtime bonus.
  • 20% data bonus on recharge below N10,000. However, a recharge above N10,000 will get a flat amount of N2000.
Who can enjoy the 50% Virtual Recharge Bonus? Who can enjoy the 50% Virtual Recharge Bonus?

A. All MTN Prepaid and Postpaid customers can enjoy the Virtual recharge bonus.

What should I do to get the 50% virtual recharge bonus? What should I do to get the 50% virtual recharge bonus?

A. You can get the 50% virtual recharge bonus when you recharge via the eligible recharge channels listed below:

1. MTN OnDemand (*904#)

  • Bank Account option
  • Debit Card option

2. myMTN NG app.

  • Airtime recharge option ONLY.
How long will I be able to use the 50% bonus on virtual recharge? How long will I be able to use the 50% bonus on virtual recharge?

A. The 50% airtime bonus on virtual recharge will be valid for 7 days BUT unused bonus will be cleared after 7 days.

Will I be able to share my 50% virtual recharge bonus? Will I be able to share my 50% virtual recharge bonus?

A. No. The 50% virtual recharge bonus can’t be shared/transferred to another line.

If I have airtime balance on my line and I get 30% airtime bonus on virtual recharge, which of my balances will be charged first? If I have airtime balance on my line and I get 30% airtime bonus on virtual recharge, which of my balances will be charged first?

A. When you make calls, your 30% airtime bonus on virtual recharge will be charged first until it is exhausted after which call charges will now be from your main balance or any other balance on your line.

Note: Some tariff plans like Pulse and XtraSpecial get charged from their main account for the first minute call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances, while other plans like Betatalk and YafunYafun get charged from their main account for the first and fifth minute call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances.

  1. Pulse and Xtraspecial
    • First minute: Main Account.
    • Subsequent minutes: 30% airtime Bonus -> Other Airtime Bonus -> Main Account.
  2. Betatalk and YafunYafun
    • First minute: Main Account.
    • Second to fourth minute: 30% airtime bonus -> Betatalk/YafunYafun recharge bonus -> other bonuses.
    • Fifth minute: Main Account
    • Subsequent minutes: 30% airtime bonus -> Betatalk/YafunYafun recharge bonus -> other bonuses.
Will I get 50% virtual recharge bonus when I receive or send airtime via MTN Share? Will I get 50% virtual recharge bonus when I receive or send airtime via MTN Share?

A. No. You will not get the 50% virtual recharge bonus when you receive or send airtime via MTN Share.

What activities can I perform with the 50% virtual recharge bonus? What activities can I perform with the 50% virtual recharge bonus?

A. What activities can I perform with the 50% virtual recharge bonus?

How much will I be charged when using the 50% virtual recharge bonus? How much will I be charged when using the 50% virtual recharge bonus?

A. The table below contains the rate you will be charged from the 50% virtual recharge bonus.

30% airtime bonus on virtual recharge 20% data bonus on virtual recharge
Local Calls 50k/sec (N30/min) N/A
Local SMS N4/SMS N/A
Local Data N15/MB N1/MB
When will I be able to use the 50% virtual recharge bonus? When will I be able to use the 50% virtual recharge bonus?

A. You will be able to use the 50% virtual recharge bonus at any time of the day

How many times can I get the 50% virtual recharge bonus? How many times can I get the 50% virtual recharge bonus?

A. You will receive the 50% virtual recharge bonus for every recharge you make via the eligible channels.

If I migrate to another tariff plan with my 50% virtual recharge bonus, will I still be able to use it? If I migrate to another tariff plan with my 50% virtual recharge bonus, will I still be able to use it?

A. Yes, you will still be able to use the 50% virtual recharge bonus when you migrate to another tariff plan as long the bonus has not expired.