A. MTN BetaTalk is a prepaid tariff plan that rewards customers with 250% airtime bonus and 250% Data bonus on EVERY recharge from N1 to N999. While on recharges of N1000 and above, customers will get 250% airtime bonus and N2500 FLAT for Data activities.

A. All MTN Prepaid customers can migrate to MTN BetaTalk tariff plan.

A. You will enjoy the following benefits when you are on MTN BetaTalk plan:

• 250% airtime bonus and 250% Data Bonus on every recharge from N1 to N999 WHILE on recharges of N1000, 250% airtime bonus, and N2500 FLAT for data activities.

You can migrate to MTN BetaTalk plan via any of the channels below:

– Text BT to 312

– Dial *123*2*1#

– MTN ChatBot (Zigi):

• Login to ChatBot (Zigi).
• Select ‘Start a new conversation’.
• Enter your phone number.
• Enter the OTP.
• Select ‘Services’.
• Select ‘Tariff plan’.
• Select ‘Personal’.
• Select ‘Betatalk’.
• Confirm the migration to Betatalk.

– myMTN NG app:

• Login to myMTN NG app.
• Select the tariff name under the bell icon on the top right corner of the landing page.
• On the ‘Migrate plans’ page, click the ‘Change plan’ button.
• Scroll down to select ‘Betatalk’.

– myMTN Web:

1. Login to https://mymtn.com.ng
2. Enter your phone number.
3. Enter OTP and select ‘Proceed’.
4. On the top right corner of the home page, click your name.
5. Select My Plan.
6. Select Other Plans.
7. Select MTN BetaTalk.

A. You will NOT be charged for migrating into BetaTalk tariff plan if it is your first time in 30 days. But subsequent migrations within the same month will attract a migration fee of N102.

A. No, you will not be charged any access for making calls on MTN BetaTalk. Your first and fifth minute call of each day will be charged from your main account at the regular rate and subsequent calls from bonus accounts.

A. You will get the value of your recharge, plus 500% bonus. i.e.

• The value of your recharge plus,
• 250% airtime bonus of the recharge the value, plus,
• 250% data bonus of the recharge value.

Note:

Both the recharge value and the bonus will be credited in your Betatalk bonus account.

Example:

Catherine has N100 on the main account and 80MB data balance on her Betatalk line then she made a N50 recharge. She will get a total of N350 on her Betatalk airtime bonus (i.e. N100 recharge and N125 airtime bonus) and N125 data bonus as shown below:

BEFORE N50 RECHARGE.

Flash

Betatalk: Main Account: N100.

Data Balance: 80MB…

SMS

Your Betatalk Main Account: Airtime: N100.00

Data Balance: 80MB…

Recharge notification for N50

Recharge of N50.00 was successful. You have received N125.00 for national calls, SMS & N125.00 for data. Expires: 17/02/2023. Dial…

AFTER N50 RECHARGE.

Flash

Betatalk: Main Account: N150.

Airtime & Data Bonus: N125.00; N125.00. Data Balance: 80MB…

SMS

Your Betatalk Main Account: Airtime: N150.00. Betatalk Total Bonus & Data Bonus: N125.00; N125.00. Your earliest bonus balance N125.00. expires: 17-02-2023. Data Balance: Daily: 80MB; expires 10-02-2023. Dial…

*Betatalk customers will not get the 500% bonus on recharge when they receive airtime via MTN Share*

A. Yes, you will be able to use the airtime from your Betatalk main account balance for all services/chargeable activities EXCEPT MTN Share BUT you will not be able to use the airtime from your Betatalk recharge bonus account when you migrate to other plans.

Example:

Femi is on BetaTalk and has N3,000 on his BetaTalk main account with N15,000 on his bonus account. Femi migrates out of BetaTalk into TruTalk, recharges N5,000 and attempts Share N3,000. The N3,000 will be deducted from the TruTalk main account with N5000 airtime.

A. Yes. You will be able to view your balance when you dial *310#.

Balance check scenario for Catherine above

Flash

Betatalk: Main Account: N150.

Airtime & Data Bonus: N125.00; N125.00. Data Balance: 80MB…

SMS

Your Betatalk Main Account: Airtime: N150.00. Betatalk Total Bonus & Data Bonus: N125.00; N125.00. Your earliest bonus balance N125.00. expires: 17-02-2023. Data Balance: Daily: 80MB; expires 10-02-2023. Dial…

Balance check scenario after Catherine migrates to other plan (e.g.Trutalk)

Flash

Trutalk: Main Account: N275.

Data Balance: 80MB…

SMS

Your Trutalk Main account: Airtime: N100.

Betatalk Main Account: Airtime: N50.00. Betatalk Total Bonus & Data Bonus: N125.00; N125.00. Your earliest bonus balance N125.00. expires: 17-02-2023. Data Balance: Daily: 80MB; expires 10-02-2023. Dial…

A. No, you will not be able to transfer the airtime from your Betatalk airtime balance via MTN Share even if you migrate to another tariff plan.

A. No, MTN Postpaid customers CANNOT migrate to MTN BetaTalk tariff plan.

A. Yes, you will be able to receive the airtime and data bonus when you recharge via the following channels:

• USSD (*311*PIN#)
• myMTN web
• myMTN NG app
• MTN OnDemand
• Interactive Voice Response (180)
• ChatBot (Zigi)

**You will NOT be able to receive the airtime and data bonus if you receive airtime via MTN Share.

A. You can check your main account and bonus (airtime and data) via the following channels:

• USSD code *310# & *310*43#
• SMS: Text ‘2’ to 323
• myMTN web
• myMTN NG app
• MTN OnDemand
• Interactive Voice Response (180)
• ChatBot (Zigi)

A. The airtime and data bonus are valid for 7days.

A. Yes, your first 1st and 5th minute call in a day will now be charged from your main account, after which subsequent charges will occur from your BetaTalk bonus account or other bonus accounts.

A. Yes, your first 1st and 5th minute call will be charged from your main account on a daily basis. The charging counter will reset by 11:59PM mid-night and start again counting from 12:00am.

A. You will be charged 33.5k/sec (₦20.10k/min) for your 1st and 5th minute call, from your main account; after which subsequent charges will occur from your BetaTalk bonus account or other bonus accounts.

A. If the airtime in your main account is less than 1 minute, the available airtime in your main account will be used for calls after which subsequent charges will occur from your BetaTalk bonus account or other bonus accounts.

Example

If you have N20 in your main account and N100 in your BetaTalk bonus account, call charges will begin from the N20, and once exhausted, charges will continue from the BetaTalk bonus account.

However, if you recharge before your 5th minute call, then your 5th minute call will be charged from main account after which subsequent calls will be charged from BetaTalk bonus account or other bonus accounts.

A. This is because your first call of the day must be made from your main account before your bonus account.

A. Betamix bundles are bundles that give data and voice benefits to both new and existing Betatalk customers upon activation.

Note: Non-BetaTalk prepaid customers that attempt to buy the Betamix bundle will be notified that they will be migrated into Betatalk tariff plan ONCE they complete the bundle activation.

There are two Betamix bundles as shown below:

A. The Betatamix bundles can be activated via:

• USSD
• SMS
• myMTN NG App

A. The call rates to on-net and off-net numbers will be charged at 42k/sec (N25.20k/min) from the Betamix voice balance.

A. Yes, the 1st & 5th minutes charging priority on BetaTalk plan will apply. Betatalk customers with the Betamix bundle minutes will be charged from their main account for the 1st and 5th minutes

Example

• If customer has N25 in his/her main account and 2 minutes on Betamix Bundle. The 1st minute call will be charged from the N25 and then, charges will continue from the Betamix bundle minutes
• If customer has N100 in his/her main account and 6 minutes on Betamix Bundle. The 1st minute call will be charged N20.10 from the N100. The 2nd, 3rd, 4th minutes will be from the Betamix bundle minutes, then the 5th minutes will be charged from the main account balance. Afterwards, customer will be able to exhaust the remaining Betamix bundle minutes.

A. MTN Betamix bundles are valid for 24 hours (1 day).

A. No, only customers on the BetaTalk plan can subscribe to the Betamix Bundles on-the-go. However, non-BetaTalk prepaid customers that attempt to buy the Betamix bundle will be notified that they will be migrated into Betatalk tariff plan ONCE they complete the bundle activation.

A. No, customers that buy any of the Betamix bundle will not be charged for migration.

A. You can check your Betamix Bundle balance via the following channels:

• Dial *310#
• SMS ‘2’ to 312
• myMTN NG App/Web
• CLM

A. No. The minutes on your Betamix bundles can only be used for national calls (Off-net & On-net)

A. The Betamix bundle minutes will deplete first before the airtime bonus.

A. You will be able to rollover the unused data and voice elements only if you renew/activate any of the Betamix bundles within 1-day grace period.

A. Yes, you will be able to opt in for Recurrent option or renew the bundle by sending RBT1 to 312 for Betamix Bundle Mini and RBT2 to 312 for Betamix Bundle Max.

A. Yes, you will be able to cancel auto-renewal on your bundle anytime by sending the opt-out keyword, NOBT1 to 312 for Betamix Bundle Mini and NOBT2 to 312 for Betamix Bundle Max.

A. Yes, your unused balance will roll over if you activate a new daily Betamix bundle within the 1-day grace period.

A. Yes, you will now receive N1000 SIM Activation bonus on your new number after you register and activate the number.

A. You will be able to use the N1000 SIM Activation bonus on your new number once you perform a chargeable activity from your main account (Calls, SMS, data activities SMS, bundle activation etc.)

A. You will be able to perform National calls, SMS and data from the N1000 SIM Activation bonus as follows:

• N800 for National Voice calls & SMS.
• N200 for ALL data activities.

A. The N1000 SIM Activation bonus will be valid for 7 days from the date of SIM activation BUT unused bonus will be cleared after 7 days.

A. You will receive the N1000 SIM Activation bonus ONCE after buying and registering a new MTN line.

A. Yes, you will still be able to use the N1000 SIM Activation bonus when you migrate to another tariff plan so long as the bonus has not expired. However, you will not be able to use the SIM Activation if you migrate to XtraSpecial plan or XtraValue plan.

A. This is a recharge offer that gives customer 50% bonus on all recharges made via eligible virtual recharge channels. The 50% bonus is split into two –
• 30% airtime bonus.
• 20% data bonus on recharge below N10,000. However, customers who recharge above N10,000 will ONLY get a flat amount of N2000 for data activities.

A. All MTN Prepaid and Postpaid customers can enjoy the Virtual recharge bonus.

A. You can get the 50% virtual recharge bonus when you recharge via the eligible recharge channels listed below:
1. MTN OnDemand (*904#)

• Bank Account option
• Debit Card option

2. myMTN NG app.

• Airtime recharge option ONLY.

3. MoMo

A. The 50% virtual recharge bonus will be valid for 7 days BUT unused bonus will be cleared after 7days.

A. No. The 50% virtual recharge bonus can’t be shared/transferred to another line.

A. When you make calls, your 30% airtime bonus on virtual recharge will be charged first until it is exhausted after which call charges will now be from your main balance or any other balance on your line.

Note: Pulse gets charged from their main account for the first 90 seconds call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances, while other plans like Betatalk and YafunYafun get charged from their main account for the first and fifth minute call of the day after which subsequent minutes will be charged from their 30% airtime bonus on virtual recharge or other balances.

1. Yes, your first 1-minute call of the day will be charged from your main account, after which subsequent charges will occur from your bonus accounts with the order below:

50% Airtime Bonus ➜ Betatalk Voice Bonus ➜ Other Airtime Bonus ➜ Main Account

• First minute: Main Account.
• Second to fourth minute: 15% airtime bonus ➜ Betatalk recharge bonus ➜ other bonuses.
• Fifth minute: Main Account
• Subsequent minutes: 50% airtime bonus ➜ Betatalk recharge bonus ➜ other bonuses.

A. No. You will not get the 50% virtual recharge bonus when you receive or send airtime via MTN Share.

A. You will be able to make local calls, send SMS and browse any website or app with the 30% airtime bonus and browse with the 20% data bonus on virtual recharge.

A. The table below contains the rate you will be charged from the 50% virtual recharge bonus.

A. You will be able to use the 50% virtual recharge bonus at any time of the day.

A. You will receive the 50% virtual recharge bonus for every recharge you make via the eligible channels.

A. Yes, you will still be able to use the 50% virtual recharge bonus when you migrate to another tariff plan as long the bonus has not expired.